I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... Voir plus
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Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5 Kildare, Kildare, IE
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I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... Voir plus
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In the past we've had issues with the delivery team BUT on this occasion we had bought a Sage Barista Touch almost 6 months ago. My wife went to make a coffee and got a shock from the machine. As per... Voir plus
L'entreprise a répondu
Ben was at hand to assist me with the kiosk navigating as i would not be the best at computers. He was very helpful in ensuring my order met my needs for photo sizes and quality. The waiting time for... Voir plus
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The delivery was two hours late. We could not contact the driver and had to make a number of calls to customer service to find out if the applicance was going to be delivered or not that day. It would... Voir plus
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Écrit par l'entreprise

Écrit par l'entreprise

Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5, Kildare, Kildare, Irlande
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I was accurately kept up to date about time of arrival. The installer did a great job & the old machine was efficiently removed by him & his helper. Everything went very smoothly.

Réponse de Harvey Norman Ireland - Naas
Zanna was absolutely incredible. I have just undergone surgery on my spine and needed a new high support mattress.
We were only in the shop 5 minutes and she offered to help. She was so patient with us as I was on crutches. Zanna answered all of our questions and offered advice of the highest standard.
She was able to show us the mattress that suited our criteria. She has a wealth of knowledge regarding brand and even the overall mattresses themselves (materials, springs, etc.)
She offered different quality pillow to me to make I was most comfortable when trying the mattress she recommended. At no point did we feel rushed or pressured into making a decision.
In the end we found a mattress that was exactly what we wanted.
Zanna’s kindness alone would make me return to Harvey Norman. She is absolutely amazing and we will 100% be returning.

Réponse de Harvey Norman Ireland - Naas
I recently purchased a new base and mattress from Harvey Norman Naas. While the overall experience had positives, there were also some very frustrating aspects.
Firstly, I want to commend Denise in sales. She was extremely helpful, professional, and easy to deal with throughout the process. My order ended up being delayed, and the waiting time for the base and headboard to be made was far longer than expected. However, Denise kept me informed and did her best to come up with a solution and make a plan when the delays happened. Her customer service was excellent and she was the main positive part of this experience.
Unfortunately, the delivery experience was very disappointing. The delivery team arrived at approximately 8:30am on a Saturday morning and knocked extremely loudly on the door. Once inside, there seemed to be very little consideration for the household. They were making excessive noise throughout the delivery process, loudly moving items around and creating enough racket to wake the entire house, including small children.
I understand deliveries have to be completed efficiently, but basic courtesy and awareness of customers’ homes should still apply. After such a long wait for the furniture, the final experience felt unnecessarily stressful and inconsiderate.
Overall, Denise’s professionalism deserves recognition, but the delivery experience and long delays significantly impacted what should have been an exciting purchase.

Réponse de Harvey Norman Ireland - Naas
Niall and the team from Naas were fantastic when I had to change a TV. Service was great

Réponse de Harvey Norman Ireland - Naas
The delivery service was very professional- I got a call at 7.50 am asking would a particular time suit. They arrived - Johnny and David- on time and were extremely polite and pleasant and were very careful bringing the item through the doors. Proper service.

Réponse de Harvey Norman Ireland - Naas
Fast efficient delivery..Great communication from delivery driver..

Réponse de Harvey Norman Ireland - Naas
I received a suite of furniture this morning from Harvey Norman. I got a call from the lorry driver to verify my eircode and that they would arrive within 40 minutes.True to his word 2 men named Martin P and Darren C arrived within 40 minutes. They came to my door with mats to protect my floors. They carried in furniture and assembled it all. They gathered all the boxes and packaging and took it all away. Martin and Darren were so polite and punctual and professional. I would highly recommend these men They were marvellous. 👏👍

Réponse de Harvey Norman Ireland - Naas
Amazing experience online just a couple of clicks and a quick trip to click and collect naas , the lady in the shop was super fast at retrieving my item 5 stars all round will most def shop there again

Réponse de Harvey Norman Ireland - Naas
Orders for collection were ready for the next working day. Faster than information given at the check out

Réponse de Harvey Norman Ireland - Naas
Excellent choice and competitive prices. Delivery was much faster than expected.

Réponse de Harvey Norman Ireland - Naas
We were assisted by April who was incredibly helpful and patient, she answered all of our many questions very knowledgebly and so politely. Professional and friendly, all you’d want!
Excellent service, we will be back!

Réponse de Harvey Norman Ireland - Naas

Réponse de Harvey Norman Ireland - Naas
I am disappointed with the warranty and extra insurance of a Panasonic lumix tz99 camera I purchased on 07/12/25 & also purchased the extended cover understanding the camera would be protected, however when I attempted to use the cover on 20/03/26 when the camera failed to work this was not the case i belive the warranty & extra insurance is not fit for purpose & the service from harvey norman team.

Réponse de Harvey Norman Ireland - Naas
The 2 workers brought the mattress up a very awkard stairs no problem.

Réponse de Harvey Norman Ireland - Naas
Thanks
I must say Harvey Norman Naas is the best.
Thanks to Niamh the sales agent for fast delivery and sale.

Réponse de Harvey Norman Ireland - Naas

Réponse de Harvey Norman Ireland - Naas

Réponse de Harvey Norman Ireland - Naas

Réponse de Harvey Norman Ireland - Naas
Her rang to say he was on his way, when he finished the job he was on. So I knew the exact time he would arrive. The service was professional, friendly, and helpful

Réponse de Harvey Norman Ireland - Naas
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