I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5 Kildare, Kildare, IE
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Lisez les avis des autres
In the past we've had issues with the delivery team BUT on this occasion we had bought a Sage Barista Touch almost 6 months ago. My wife went to make a coffee and got a shock from the machine. As per... Voir plus
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Ben was at hand to assist me with the kiosk navigating as i would not be the best at computers. He was very helpful in ensuring my order met my needs for photo sizes and quality. The waiting time for... Voir plus
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The delivery was two hours late. We could not contact the driver and had to make a number of calls to customer service to find out if the applicance was going to be delivered or not that day. It would... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de téléphonie mobile
- Ordinateur et accessoires
- Magasin d'ameublement et de décoration
- Magasin de lave-linges et sèche-linges
À propos de Harvey Norman Ireland - Naas
Écrit par l'entreprise
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Écrit par l'entreprise
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Coordonnées de contact
Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5, Kildare, Kildare, Irlande
- 045 907700
4,5
Excellent
763 avis
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Buyer Beware
Very negative experience in the Naas store
Had to return an expensive Coffee Machine 3 Months old.Naas store Manager was very rude and insisted it would have to be sent off to be assessed for 'customer misuse'. I tried to discuss my Consumer Protection rights and was told that my rights did not outweigh theirs !
A complaint has been made and is being dealt with internally apparently. If there is a manufacturing fault with the product the matter can be resolved ? Go figure
Purchase with this company at your own risk because you will be put through the ringer if anything goes wrong with it. So now I'm stuck without a machine until they can see if I broke it myself ! If surprise surprise this is what they determine, I will have to pursue this further by other means for redress.
Buy from somewhere else where you might receive better customer service and the presumption of honesty. If you bring a product back that stopped working after 3 months, then it's not fit for purpose.
27 février 2026
Avis spontané
Réponse de Harvey Norman Ireland - Naas
Hi Lisa C,
We appreciate you bringing this to our attention. We're sorry your experience at the Naas store fell short of expectations regarding the coffee machine return. We aim to treat all customers fairly and respectfully. We're looking into the matter to ensure a better resolution. Thank you for your patience.
Kind Regards,
Kevin
Very efficient service from 2 polite…
Very efficient service from 2 polite customer service staff members.
24 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Veronica,
We appreciate you sharing your feedback. We are so happy to hear you received efficient service from our polite staff!
Kind Regards,
Kevin
We bought Fridge Freezer
We bought Fridge Freezer, Washing Machine and Tumble Dryer in Harvey Norman Naas on the 21st of Feb. 2026. Damien is very helpful. He showed us few different options and was very patient and answered my questions. It became easy to pick what is best appliance for our house. The fridge and freezer was delivered in the morning by 2 lovely guys. But unfortunately, I was disappointed with the guy who delivered and installed the washing machine. He was rude ( i seldom use the word because i very seldom come accross such people). First he was not happy when i asked him to use our sidegate and backdoor because its a double door whereas the front maybe difficult because we have stuff in the corridor as we just move in. He was swearing under his breath which i can hear. We were trying to help him move the appliance and he was rude pointing us not to and brushed us off. So we left him, after he installed the washing machine he just left the tumble dryer by the door just like that. I understand he may not be directly employed by Harvey Norman but he represents them and i paid for installation so at least courtesy is expected.
25 février 2026
Avis spontané
Réponse de Harvey Norman Ireland - Naas
Hi Lydia,
We appreciate your feedback and are happy to hear that you found our staff member helpful and that you were pleased with the fridge and freezer. We're sorry you experienced issues with the washing machine installation. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into? Thank you for bringing this to our attention.
Kind Regards,
James
The customer services and home…
The customer services and home deliveries is the best, cause I can buy brands from anywhere but the good guidance is important done by customer representatives.
15 février 2026
Avis spontané
Réponse de Harvey Norman Ireland - Naas
Hi Meera,
We're glad you enjoyed your experience with our customer service and home deliveries. It's great to know the guidance from our representatives was helpful. Thank you for your positive feedback!
Kind Regards,
James
Friendly quick service
Purchased Tv online which was ready very quick and easily done online.
Met person at the back storage area in Naas and was very friendly and quick with getting my order
22 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Mark,
We appreciate you sharing your feedback. We're happy to hear that purchasing your TV online was quick and easy, and that our staff was friendly and efficient when collecting your order.
Kind Regards,
James
great customer service
I ordered a PC for click and collect at the nearest location to me, the website said it was out of stock in that location which was fine! I placed the order and within 15 minutes a HN employee rang me to confirm that i was aware there would be a delay in getting the PC delivered to the store.
18 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Bobbie,
We appreciate you taking the time to share your experience. We're glad to hear that our team promptly contacted you regarding the delivery timeframe for your PC. Thank you for your order!
Many thanks,
Katie.
Escooter
Ordered a escooter online previous day was sent a email ready to collect the next day went to Harvey Norman Store Naas Co Kildare and I gave a reply I was on my way to the click and collect point and was sent a message item would be delivered in 15 minutes after over a half hour of waiting and went to customer service and made a query about order I was sent to 3 different sections and eventually found the correct section staff had no clue about click and collect after talking with them and was then given the product no apology no help with carrying the escooter out it was heavy after this experience wouldn't be ordering again from Harvey Norman shocking service
21 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Francis,
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you faced with your click and collect order. The issues you encountered with communication, locating your order, and the lack of assistance are not the standards we aim to provide. We'll address this internally to improve our service.
Many thanks,
Katie.
We normally buy in store but this time…
We normally buy in store but this time we ordered online and for delivery to car . I ticked all the relevant boxes.Notified HN when we arrived at the nominated spot but after 35 mins waiting ( with no call to say theres a delay etc )we decided to go in and pick it up ourselves. So wont be booking delivery to car again.
15 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Kieran,
We appreciate you taking the time to share your experience. We're sorry your delivery to car order didn't go as smoothly as it should have, and for the delay you experienced. We'll review what happened to improve our service.
Many thanks,
Katie.
Réponse de Harvey Norman Ireland - Naas
Hi Mluleki,
We appreciate you sharing your feedback. We are so happy to hear you were pleased with the fast delivery, great communication, and great service!
Kind Regards,
James
Really effficient
Really effficient, quick delivery. The delivery driver was very helpful too.
9 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Claire,
We appreciate you taking the time to share your feedback. We're so happy to hear about the efficient delivery and helpful driver!
Kind Regards,
Kevin
Lovely staff and very friendly and…
Lovely staff and very friendly and helpful. Couldn't have been nicer with the delivery instructions and the flexibility is fantastic.
12 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Tara,
We appreciate you sharing your experience! We're happy to hear that our staff was friendly and helpful and that you were pleased with our delivery flexibility and instructions.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Naas
Hi Krystian,
We are happy to hear you had a positive experience with us. Thank you for your feedback!
Kind Regards,
James
I am a long time customer and over the…
I am a long time customer and over the years I have purchase many items from large items such as kitchen equipment to computer cables. Staff have always been very helpful and I am very happy with prices of the many purchases bought in my local store in Naas.
This time I bought a Canon Printer at a great price, very happy.
6 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi James,
We're happy to hear that you've consistently had positive experiences with our staff and prices over the years. We're so glad you're pleased with your new Canon printer and appreciate your continued patronage at our Naas store. Thanks for your feedback!
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Naas
Hi Ena,
We regret to learn about the 4 weeks delay and any inconvenience caused. We appreciate your feedback and we'll investigate this issue.
Kind Regards,
Kevin
Excellent service
Great product very efficient delivery and service. My first time to purchase from Harvey Norman website. Delighted with product and great price.
1 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Colette,
We're happy to hear that you are delighted with your first purchase on our website, the product, and the efficient delivery. Thank you for your positive feedback!
Kind Regards,
Kevin
had to chase them after paying over…
had to chase them after paying over 6000 euro for appliances, really bad for calling back with delivery dates
15 juin 2025
Réponse de Harvey Norman Ireland - Naas
Hi Billy,
We regret to hear about the experience that you had when following up on your appliance delivery. If you could please email our customer support team the details at "customer@support.harveynorman.ie", they will be able to look into this for you. Thank you for bringing this to our attention.
Kind Regards,
James
Easy to order from your web page
Easy to order from your web page. Fast delivery, very prompt. Very happy with my purchase.
31 janvier 2026
Réponse de Harvey Norman Ireland - Naas
Hi Gwen,
We're happy you found our webpage easy to use and that you received your order quickly. We appreciate your positive feedback and are glad you're happy!
Kind Regards,
James
excellent experience on the website
excellent experience on the website, product description very detailed, easy to buy, quick response! GREAT
1 février 2026
Réponse de Harvey Norman Ireland - Naas
Hi Francine,
We're delighted you had such a great experience on our website. It's wonderful to hear that you found the product descriptions detailed and the response quick!
Kind Regards,
James
Great customer service
Had an issue with initial delivery.. Was quickly resolved without any issues
5 février 2026
Avis spontané
Réponse de Harvey Norman Ireland - Naas
Hi Colm,
We appreciate you bringing the delivery issue to our attention. We are happy to hear that everything was quickly resolved for you. Thank you!
Kind Regards,
James
Réponse de Harvey Norman Ireland - Naas
Hi Terry,
We appreciate you sharing your positive experience! We are so glad the team was fast and pleasant to work with for you.
Kind Regards,
James
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