The delivery was terrible, items always out of stock. Customer service were quick and helpful but the overall service is very disappointing. The refund is the worse part they can’t refund you full abo... Voir plus
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Lisez les avis des autres
Please choose someone who is established and bothered about customer care!I ordered some hoodies for my children in February, they did not deliver untill end of April!!! Providing zero contact despi... Voir plus
My order arrived and the quality and sizing was perfect. Good design too. Did have frequent updates from customer service too. Overall pleased with the polite service. Just the delivery took... Voir plus
5 day shipping turned into still not receiving anything, ordered 8th January, sent multiple email's, no reply. What kind of a Company does that? (A dodgy one). Atleast have the decency to reach out to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We aim to offer our customers a variety of the latest personalized Arabic gifts. We always keep an eye on the latest trends and put our customers wishes first.
Coordonnées de contact
Bingley, Royaume-Uni
- 07405974060
- reviews@hayaclothing.co.uk
- hayaclothing.co.uk
2,6
Bas
176 avis
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I liked this jumper overall but not so…
I liked this jumper overall but not so much the quality of the jumper, the material feels rough.
18 avril 2024
Réponse de Haya Clothing
Salaam Bakri,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the jumper you ordered to be of high quality and visually appealing. Customer satisfaction is our top priority, and we are pleased that you had a positive experience with our product. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Warm Regards,
Haya Clothing
Quality and unique
Great,. unique products. Love the designs and quality of the hoodies. Prompt service.
5 avril 2024
Réponse de Haya Clothing
Salaam S Begum,,
Thank you for your kind words and positive feedback. We are delighted to hear that you appreciate our unique products, designs, and the quality of our hoodies. Providing prompt and efficient service is a key focus for us, and we are thrilled that your shopping experience reflected this. Your satisfaction is our priority, and we look forward to continuing to offer you exceptional products and service in the future.
Warm regards,
Haya Clothing
Loved the hoodie exact same as pictures…
Loved the hoodie exact same as pictures
Delivery Arrived on time.
7 avril 2024
Réponse de Haya Clothing
Salaam P Javed,
Thank you for taking the time to share your positive feedback. We are thrilled to hear that you loved the hoodie and that it matched the pictures accurately. Ensuring timely deliveries is a top priority for us, and we are pleased to know that your order arrived on schedule. Your satisfaction is our utmost priority, and we look forward to serving you again in the future.
Warm regards,
Haya Clothing
Allahamdullillah it came in time for…
Allahamdullillah it came in time for Eid present and my son he loves it might get more in sha Allah my Allah give you barakah in your business Ameen
6 avril 2024
Réponse de Haya Clothing
Salaam Sherbanoo,
Thank you for sharing your positive experience with us! We are delighted to hear that your order arrived in time for Eid and that your son loves the item. Your kind words and support mean a lot to us. We look forward to serving you again in the future, and may Allah bless your family with abundance and prosperity. Ameen.
Warm regards,
Haya Clothing
Quality of tops and sizes not great.
Quality of tops and sizes not great.
Packaging very poor.
6 avril 2024
Réponse de Haya Clothing
Salaam Dawood,
We deeply apologize for any dissatisfaction you experienced with the tops, sizes, and the quality of packaging. As indicated in our recent communication, our current packaging solution utilizes standard grey mailing bags due to our status as a small business. However, we are committed to enhancing our presentation and will consider investing in branded packaging as our resources allow in the future.
We regret that the quality of our hoodies fell short of your expectations, as well as any sizing discrepancies. Our size guides are meticulously provided to assist customers in selecting the appropriate sizes based on the specifications outlined. It is noteworthy that our hoodie suppliers have been consistent over the past three years, with no prior negative feedback regarding the quality of our products.
To address any potential transit-related issues affecting your order, we kindly requested images for further investigation. Regrettably, we have not yet received a response from you. We encourage you to forward any relevant pictures to support@hayaclothing.co.uk at your earliest convenience.
Once again, we sincerely apologize for any inconvenience caused and remain dedicated to rectifying this situation to your satisfaction. Thank you for your understanding and continued support.
Warm regards,
Haya Clothing
Réponse de Haya Clothing
Salaam Sofia,
We are delighted to hear that you loved the design and color of your sweatshirt! Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our products!
Warm Regards,
Haya Clothing
The quality of the hoodies were really…
The quality of the hoodies were really good. The customer service was amazing and delivery was really quick! I was soo happy with everything
28 mars 2024
Réponse de Haya Clothing
Salaam Bushra,
Thank you for your positive feedback! We are thrilled to hear that you found our hoodies to be of great quality, enjoyed our excellent customer service, and experienced a swift delivery process. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Warm Regards,
Haya Clothing
I ordered two customised hoodies and…
I ordered two customised hoodies and they arrived perfectly as described. Will be ordering a few more very soon!
14 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam,
We're thrilled to hear that your customised hoodies arrived just as you wanted them. Your satisfaction is our priority, and we're grateful for your positive feedback. We look forward to assisting you with your future orders. Thank you for choosing us!
Warm Regards,
Haya Clothing
Réponse de Haya Clothing
Salaam Kiran,
We appreciate your kind words regarding our customer service and the quality of our materials. Providing excellent service and top-notch products is a priority for us, and we are thrilled to hear about your positive experience. Your feedback motivates us to continue delivering the best to our customers. Thank you for choosing us!
Warm Regards,
Haya Clothing
Excellent quality and good fit
28 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Ahmed,
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our product to be of excellent quality and a good fit. Your satisfaction is our priority, and we look forward to serving you again in the future.
Warm Regards,
Haya Clothing
Perfect place to order personalised gifts!
I bought a hoodie for my brother and it arrived within a few days. Despite the affordable price, the quality was great - and the gold finish was better than I expected. Also the service was brilliant.
14 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Arefa,
Thank you for taking the time to share your experience with us! We are thrilled to learn that the hoodie you purchased for your brother not only arrived promptly but also exceeded your expectations in terms of quality and the gold finish.
At Haya Clothing, we strive to offer both affordable prices and exceptional products. It's wonderful to hear that you found our service to be brilliant as well. Your satisfaction is our top priority, and we truly appreciate your kind words and support. We look forward to serving you again in the future!
Warm Regards,
Haya Clothing
Team at Haya clothing have been great…
Team at Haya clothing have been great in helping produce my Eid order with great care and excellent quality! Thank you!
18 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Smera,
We are thrilled to hear about your positive experience with our team at Haya Clothing! It brings us immense joy to know that we could assist you with your Eid order, ensuring great care and delivering excellent quality products. Thank you for choosing us, and we appreciate your kind words of gratitude. We look forward to serving you again in the future!
Warm Regards,
Haya Clothing
Excellent service and quality - highly recommend
I ordered several hoodies for my niece and nephews for Eid and the hoodies arrived very quickly and was of great quality, exactly as described. Service was excellent with Haya Clothing getting in touch to check spelling of both English and Arabic names and amending as necessary. I would definitely recommend using them and would use them again in the future.
20 mars 2024
Réponse de Haya Clothing
Salaam Naz,
We sincerely appreciate your detailed feedback regarding your recent purchase experience with us. It brings us immense joy to hear that the hoodies you ordered for your niece and nephews arrived promptly and met your expectations in terms of quality, matching the descriptions provided.
Our team at Haya Clothing takes great pride in ensuring that our customers receive not only top-notch products but also exceptional service. We are especially pleased to know that our proactive approach to confirming the spelling of both English and Arabic names contributed to your satisfaction.
Your kind words and recommendation mean a lot to us. We are committed to maintaining this level of service excellence and product quality, and we eagerly anticipate the opportunity to serve you again in the future.
Warm Regards,
Haya Clothing
Beautiful
Beautiful hoodies and the communication was excellent. They were in touch from placing the order to delivery, cannot fault them x
27 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Farah,
Thank you for your positive review. We are glad to hear that you found our hoodies beautiful and that you were pleased with the level of communication throughout the ordering and delivery process.
Your satisfaction is important to us, and we greatly appreciate your feedback. If you have any more thoughts or need further assistance in the future, please don't hesitate to reach out.
Warm Regards,
Haya Clothing
Eid Gift
Received the hoody today, very happy with the service received 😀 Bought it as a eid gift for my neice I'm sure she will love it. Thank you Haya Clothing
19 mars 2024
Réponse de Haya Clothing
Salaam Tanjina,
Thank you for sharing your positive experience with us! We're thrilled to hear that you are happy with the service and that you found the hoodie to be a great Eid gift for your niece. At Haya Clothing, we take pride in providing quality products and excellent service to our customers. We hope your niece loves the hoodie as much as you do. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Please let us how how we can make your next experience a 5 star experience
Warm Regards,
Haya Clothing
Réponse de Haya Clothing
Salaam Samy,
We are delighted to hear that you had a positive experience with our service! Providing excellent service is at the core of what we do, and feedback like yours motivates us to continue delivering top-notch assistance to all our customers. Your satisfaction is our utmost priority, and we look forward to serving you again in the future
Warm Regards,
Haya Clothing
My Haya Clothing Experience :)
My hoodie just arrived..
Really impressed with the quality of the hoodie and the great customer service through the whatsapp business account, really appreciated all the help I received regarding my order. Order arrived on time and well packaged. No issues at all! Will definitely be ordering from Haya Clothing again :)
23 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Nighat,
We are truly grateful for your glowing review of your recent experience with Haya Clothing! It brings us immense joy to hear that your hoodie exceeded your expectations in terms of quality. Our team takes great pride in curating top-notch products, and it's incredibly rewarding to know that you found the hoodie to be of exceptional quality.
We are also thrilled to hear that you had a positive interaction with our customer service team through our WhatsApp Business account. Providing outstanding customer service is a top priority for us, and we are pleased that you felt supported and well-assisted throughout your order process. Your appreciation for the help you received warms our hearts and motivates us to continue delivering exceptional service to all our customers.
Warm Regards,
Haya Clothing
The hoody i had ordered arrived just on…
The hoody i had ordered arrived just on time no delays the instructions were followed, the material is really good, the print looks amazing so nice, i will deffo buy from here again
8 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Zunairah,
We appreciate your positive feedback regarding your recent purchase. It's fantastic to hear that your hoody arrived promptly, meeting your expectations in terms of quality and adherence to instructions. We are thrilled that you are satisfied with the material, print, and overall appearance of the product. Your intention to shop with us again is truly valued. We look forward to serving you in the future.
Warm Regards,
Haya Clothing
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