The delivery was terrible, items always out of stock. Customer service were quick and helpful but the overall service is very disappointing. The refund is the worse part they can’t refund you full abo... Voir plus
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Lisez les avis des autres
Please choose someone who is established and bothered about customer care!I ordered some hoodies for my children in February, they did not deliver untill end of April!!! Providing zero contact despi... Voir plus
My order arrived and the quality and sizing was perfect. Good design too. Did have frequent updates from customer service too. Overall pleased with the polite service. Just the delivery took... Voir plus
5 day shipping turned into still not receiving anything, ordered 8th January, sent multiple email's, no reply. What kind of a Company does that? (A dodgy one). Atleast have the decency to reach out to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We aim to offer our customers a variety of the latest personalized Arabic gifts. We always keep an eye on the latest trends and put our customers wishes first.
Coordonnées de contact
Bingley, Royaume-Uni
- 07405974060
- reviews@hayaclothing.co.uk
- hayaclothing.co.uk
2,6
Bas
176 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Quality item
Quality item. Fair price. Good communicator via WhatsApp. Expedited my shipment faster for me.
Would use again.
Wishing this business all the best for the future.
14 mars 2024
Réponse de Haya Clothing
Salaam,
Thank you for taking the time to share your positive experience with us on Trustpilot. We are delighted to hear that you found our items of high quality, our pricing fair, and our communication efficient via WhatsApp. We are committed to providing excellent service and are pleased to have met your expectations. Your support and kind wishes mean a lot to us. We look forward to serving you again in the future.
Wishing you all the best as well,
Warm Regards,
Haya Clothing
Amazing hoodie
I bought this for my brother. The design is perfect, and the fabric is high quality. The customer service was great, as they allowed me to make changes to the order. There was a delay in the shipping, but I guess it may have been due to the changes made. Overall, I'm really happy with it.
14 mars 2024
Réponse de Haya Clothing
Salaam Amina,
Thank you so much for your fantastic review! We're thrilled to hear that you found the design perfect and the fabric high-quality. We pride ourselves on both, so it's wonderful to hear it confirmed.
We're also happy to know that our customer service team was able to accommodate your order changes. We understand that flexibility can be important, and we strive to deliver a smooth experience.
While we apologize for the delay in shipping, your understanding is appreciated. It's possible the order adjustments may have caused a slight hold-up, but regardless, we'll certainly review our processes to ensure timely deliveries in the future.
We're so glad you're happy with the overall experience, and we hope your brother loves the gift!
Warm Regards,
Haya Clothing
First time ordering from haya clothing
First time ordering from haya clothing, bought 4 personalised hoodies and the printing was very clear the sizing was perfect too. Although the delivery was a little late then expected but happy with my order, will be purchasing more in future inshallah.
13 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Sairha,
Thank you for sharing your positive experience with us. We are delighted to hear that you were pleased with the clarity of the printing and the perfect sizing of the personalized hoodies you ordered from Haya Clothing.
We apologize for any delay in the delivery of your order and appreciate your understanding in this matter. Your satisfaction is our priority, and we are thrilled to hear that you are happy with your purchase. We look forward to serving you again in the future, inshallah.
If you have any further feedback or inquiries, please do not hesitate to reach out to us. Thank you for choosing Haya Clothing.
Warm regards,
Haya Clothing
5* review
First time ordering , came ontime the size was perfect cannot fault my experience. Will be ordering again . Product exactly like description.
5 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Aneeqa,
Thank you for choosing Haya Clothing for your first order. We are thrilled to hear that your experience was a positive one, with your order arriving on time and the size being perfect for you.
We are delighted to know that you found the product to be exactly as described, and we appreciate your kind words. We look forward to welcoming you back as a returning customer and providing you with exceptional service once again.
As we approach the holy month of Ramadan, we wish you and your loved ones a blessed Ramadan Mubarak filled with peace, joy, and prosperity.
Thank you for your support, and we can't wait to serve you again.
Warm regards,
Haya Clothing
The hoodie was made in perfect quality
Rhe hoodie was made in perfect quality, and when i reached out to the company for help, they were very quick and professional to respond.
12 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam Aamir,
Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that you are pleased with the perfect quality of the hoodie you received from us.
It warms our hearts to know that our team was able to assist you quickly and professionally when you reached out for help. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.
We truly appreciate your kind words and recommendation. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out to us.
Warmest regards,
Haya Clothing
Amazing service
Met my expectations, am so happy with the results! Will definitely be recommending to family and friends!
9 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam. Thank you for taking your time out to leave a review. We look forward to serving you again inshallah :)
Absolutely great customer service.
Absolutely great customer service.. and hoodie is really good quality.. thank you for all your support...
Highly recommend
7 mars 2024
Avis spontané
Réponse de Haya Clothing
Salaam. Thank you for taking your time out to leave a review. We look forward to serving you again inshallah :)
I recently purchased a personalized…
I recently purchased a personalized hoodie with an Arabic name, and I'm thrilled with the results! The quality is excellent, the printing is clear, and the fabric is cozy. It's a unique and thoughtful gift, and I couldn't be happier with my purchase.
17 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam. Thank you for taking your time out to leave a review. We look forward to serving you again inshallah :)
Amazing Hoodies and other clothings
They are super helpful and their personalised clothing especially the arabic hoodies are high quality and comfortable. Definitely recommend!
16 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam. Thank you for taking your time out to leave a review. We look forward to serving you again inshallah :)
Wrong Advertising
Bad website, wrongful advertising, cancelling orders after confirmation without any Authorization from customers.
I trust all the one star reviews.
They don't own up to their own mistakes.
16 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam Hamdan,
We regret to learn of your dissatisfaction with the service provided by Haya Clothing.
Upon reviewing the details of your order, it has come to our attention that there was a pricing discrepancy. The amount charged, £5.95, was in error, as the correct price should have been £15.30. Subsequently, an email was sent to you, prior to refunding and canceling the order, stating:
"We have identified an error in the pricing of the item you ordered. Our standard order processing time is 3-5 working days. Regrettably, we must inform you that the price of the item in question was incorrect. As a result, we have refunded your payment and canceled the order."
Please note that had the pricing disparity been negligible, we would have gladly honored the original order without delay.
In acknowledgment of the inconvenience caused, a 30% discount code was issued to you on 16/02/24 at 17:17. Should you wish to explore this matter further, please do not hesitate to reach out to us at support@hayaclothing.co.uk.
We extend our sincerest apologies once again for any inconvenience experienced.
Warm regards,
Haya Clothing
It was nice and easy placing an order
It was nice and easy placing an order; and like me if you change your mind about anything, you are able to contact them easily, with changes made efficiently.
15 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam Sahira,
Thank you for taking the time to share your experience with us. We are delighted to hear that your ordering process was seamless and that our customer service team was able to assist you promptly and efficiently when changes were required.
At Haya Clothing, we strive to provide a convenient and flexible shopping experience for all our customers, and feedback like yours serves as a great source of motivation for our team.
Should you require any further assistance or have any feedback to share, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Jazakallah,
Haya Clothing
Excellent quality item and communication
Excellent quality item and communication.No issues with dealing with my order and was extremely help and answered all query I had. Quick and easy transaction. Would highly recommend.
6 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam Abdul,
Thank you for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that you are pleased with the quality of the item you received, as well as our communication and customer service.
At Haya Clothing, we place a high value on providing top-notch products and excellent customer service to ensure a seamless shopping experience for all our customers. Your recommendation means a great deal to us and serves as a testament to our commitment to customer satisfaction.
Should you require any further assistance or have any feedback to share, please do not hesitate to reach out to us. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Haya Clothing
Hello
Hello, I ordered this product and had sent the wrong spelling and had noticed a week later. I got in contact with the team at Haya and they responded pretty much instantly and weren’t rude but rather they accepted my fault and changed the spelling. They didn’t argue or ask for more money etc. I thought it was too late but they corrected the spelling for me and sent out the product pretty quick after that! I was really happy with the product quality and amazing writing on the hoodie. I would recommend for anyone to not hesitate and buy from here
7 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam Hamaad,
Thank you for sharing your experience with us. We are pleased to hear that you found our team at Haya accommodating and responsive when you reached out regarding a spelling error in your order.
At Haya Clothing, customer satisfaction is our top priority, and we are delighted that we were able to rectify the error swiftly and to your satisfaction. It is heartening to know that you were happy with the product quality and the customization on your hoodie.
Your recommendation means a great deal to us, and we truly appreciate your kind words. Should you need any further assistance or have any feedback to share, please do not hesitate to contact us. We look forward to serving you again in the future.
Warm regards,
Haya Clothing
Exceptionally good customer service!
Exceptionally good customer service. They have been so cooperative with me and compensated me due to delay in delivery and an error in size on my behalf as well. Very pleased.
4 février 2024
Avis spontané
Réponse de Haya Clothing
Salaam Sadaf,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our customer service team at Haya Clothing.
Ensuring customer satisfaction is of utmost importance to us, and we are glad that we could assist you with the delay in delivery and the size error, providing compensation where necessary. Your satisfaction is our priority, and we are thrilled that you are pleased with the outcome.
If you require any further assistance or have any feedback to share, please feel free to reach out to us. Your recommendation is truly appreciated, and we look forward to serving you again in the future.
Warm regards,
Haya Clothing
Ordered and arrived right before the…
Ordered and arrived right before the date I needed for!! Quality and sizeof hoodie was perfect
22 décembre 2023
Avis spontané
Excellent 5* customer service.
Excellent 5* customer service.
I ordered 4 personalised hoodies as birthday gifts. Absolutely lovely hoodies and the personalisation. Will definitely be ordering again. I had excellent communication throughout and my order arrived on time. Fast and efficient delivery. Will be recommending to family and friends.
Thank you so much.
15 décembre 2023
Avis spontané
Réponse de Haya Clothing
Salaam Nagheena,
Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with our customer service team at Haya Clothing.
It brings us great joy to know that the personalized hoodies you ordered for birthday gifts were well-received and that you found them to be lovely. We are delighted that you appreciated the personalization and that your order arrived on time.
Your recommendation means a lot to us, and we are grateful for your kind words. Should you need any further assistance or wish to place future orders, please do not hesitate to reach out. We look forward to serving you again.
Warm regards,
Haya Clothing
10/10
10/10. Friendly service good quality and came on time. Will definitely order again
22 décembre 2023
Avis spontané
Excellent product Excellent service
The items came exactly as described. They look better in real life, I had purchased a white hoodie before for my husband and he always has compliments when wearing it. I purchased this about 3/4 years ago and it's still in good condition. I decided to but 3 more in the colour purple and I must say I am pleased again! They are perfect and look great. Customer service kept me informed and updated on my order. Overall really happy with my purchase and definitely will buy again.
12 décembre 2023
Avis spontané
I recently purchased 3 hoodies and I am…
I recently purchased 3 hoodies and I am very happy with the overall product Alhamdulilah. Perfect for gifting! Although delivery was late, the customer service was quick and efficient to reply and sort the issue out. Definitely recommend to order from them and the team was excellent!
May Allah put more barakah in your business ameen thumma ameen 🙏 @Hayaclothing
7 décembre 2023
Avis spontané
Product - 10/10 Service - 10/10 Delivery - 4/10
I bought a hoodie and im quite happy with how it came out. The material is soft but it’s fit to size and I like baggy things so I probably should have bought a bigger size.
My only thing was delivery time. It came really late (around 3 wks) even though the timing says 3- 5 days.
Their customer service though!! They were so patient when dealing with me I know I probably annoyed them with the amount of questions I asked 😭
But thank you Hayaclothing for your service! I’m going to be ordering more hoodies today! ☺️
14 octobre 2023
Avis spontané
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