Haya Clothing Avis 

Delivery was supposed to be 3-5 working days but it took a lot longer (order placed on 31/10/23 and it arrived on 11/11/23). Product however, seems to good quality so I guess it was worth the wait.

Obsessed with the hoodies, bought it as a gift for two sisters and they absolutely love it !!

Delivery was supposed to be 3-5 working days however I didn’t receive anything until 1 month later. I have been contacting the owner multiple times however they have ignored my messages yet responding to new messages. Absolutely awful customer service. The hoodies themselves are very average quality and the writing was different on each hoody I received.

Do not bother ordering. Absolutely shocking customer service. Would recommend independent sellers on Etsy instead.

It’s a great gift to buy it’s great quality for price it is and very affordable

Hayaclothing needs more recognition!!!! They’re amazing and trust worthy, They’ve communicated well, the quality of the clothes is amazing. May Allah give them more and help them succeed further 🫶🏻

My order was late which was annoying because it was a birthday present. However the team did respond and provided me with a valid explanation as to why (delayed order due to the storm.) My friend loved the flower hoodie and it was well made.

Lovely personalised mug, Jazak’Allah

Disappointing Experience - Late Delivery and Unprofessional Customer Service

I recently ordered an item for my brother-in-law's birthday from Haya Clothing, and unfortunately, my experience has been less than satisfactory.

The delivery time was a crucial factor for me, and the website suggested that the item would arrive well in advance of the birthday celebration. However, I received the package a staggering three weeks later. This delay not only caused a significant inconvenience but also affected the purpose and excitement of the gift.

What adds to my disappointment is contrary to their name the unprofessionalism and confrontational attitude displayed by Haya Clothing's customer service. When I inquired about the status of my order, the response was far from satisfactory. The lack of courtesy and understanding demonstrated by the customer service team left me frustrated and dissatisfied.

Furthermore, potential customers should be aware that Haya Clothing seems to have multiple review pages. This practice raises concerns about the transparency and authenticity of their online reputation. It's essential for consumers to be informed about the various feedback channels to gain a more unbiased and accurate picture of the company's performance.

My initial dissatisfaction with a significantly delayed delivery and unprofessional customer service has now escalated to a level that demands attention.

After expressing my disappointment in a review, I received an email from Haya Clothing asking that not only defended their negative reviews but also revealed a troubling level of desperation to control their online image. The email was not only confrontational but included veiled threats and an attempt to manipulate the situation.

In their communication, Haya Clothing attempted to coerce me into altering my review by stating, "So you can either stop being stubborn by doing the right thing by updating the review stating the order has been delivered, reflecting the actual order outcome, and still leaving it as a 1-star rating, or alternatively, you can delete the whole review. Failure to do the above, we will issue a Defemation Claim letter. We will allow you till the 17th November to acknowledge the above." This type of pressure is both unprofessional and unacceptable.

It's important for potential customers to be aware of these aggressive tactics employed by Haya Clothing. My intent in leaving a review was to share my genuine experience, and the response I received only confirms the company's lack of accountability and professionalism.

I encourage consumers to exercise caution when dealing with Haya Clothing, considering not only my delayed delivery and unprofessional customer service but also the concerning attempts to manipulate customer reviews and resort to threats.

In conclusion, my experience with Haya Clothing has been subpar due to the delayed delivery and unprofessional customer service. I recommend potential customers exercise caution and explore multiple review sources to make an informed decision.

After a super delayed jumper arrival, they delivered the next size up to compensate. Delays are always going to happen its how it is handled which is important to me and I found this company to have dealt with it very efficiently. I would definately recommend them and I look forward to continuing to do business with them.
😊

Placed an order for a hoodie with a dispatch time of 3-5 days. Its now 3 months since I ordered and I am still waiting. Do not respond to my emails or DMs, mobile number does not ring out. This is a scam company. DO NOT USE. I will proceed to reporting you to trading standards & contacting the bank!

I ordered personalised hoodies as a gift for my friends. My order was delayed by a bit but this was sorted out as I contacted them they reached back to me where they reassured my order will get to me as my order and offered to refund most of my payment. They hoodies were adored by myself, family and friends they loved the design and quality of the clothing. Will be ordering again off from this website/ company 💕😊

This page is a SCAM. I ordered in July it’s now the end of august and I still have not received my order. I contacted them with every form of communication and they have not responded. I had to contact my bank for a refund which THE BANK PROVIDED. The company is a fraud and I think it’s disgusting how they are a Muslim owned page selling Arabic clothing ,that are scamming the community. I should have trusted the other reviews which said it’s a scam. NEVER BUY FROM HERE.

Good quality product, hoodies perfect, good size

I ordered a personalised hoodie and t-shirt really pleased with the quality of the clothing. Delivery was a little late however had great responsive customer service. I hope the company continues to grow!

absolutely f*****ng disgusting service, ordered a month ago, and no sign of anything not one reply to any messages, and no refund, SCAMMERS DO NOT ORDER! This will be reported to Trading Standards and Police!!!

Just what I was expecting. Good quality sizing was perfect. Really happy with my order . Will be ordering from them again

SCAMMERS!!!!!!! DO NOT ORDER

I have tried to contact them sooo many times my order was placed 2 weeks ago, they have not shipped and wont reply to any messages. Listen to the reviews!

My order arrived and the quality and sizing was perfect.
Good design too.
Did have frequent updates from customer service too.

Overall pleased with the polite service. Just the delivery took slightly longer than expected but that was fine.
I'm happy with the end result and the order that has come through.

After running into a few issues and having dealt with the owners itself, my experience has been much better. will definitely order again

Absolutely shocking service, ordered over a month ago and had a very generic response as to when the items will be delivered and nothing since.

DO NOT USE !