Haya Clothing Avis 

176
TrustScore 2.5 sur 5

2,6

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Lisez les avis des autres

Noté 2 sur 5 étoiles

The delivery was terrible, items always out of stock. Customer service were quick and helpful but the overall service is very disappointing. The refund is the worse part they can’t refund you full abo... Voir plus

Noté 1 sur 5 étoiles

Please choose someone who is established and bothered about customer care!I ordered some hoodies for my children in February, they did not deliver untill end of April!!! Providing zero contact despi... Voir plus

Noté 5 sur 5 étoiles

My order arrived and the quality and sizing was perfect. Good design too. Did have frequent updates from customer service too. Overall pleased with the polite service. Just the delivery took... Voir plus

Noté 1 sur 5 étoiles

5 day shipping turned into still not receiving anything, ordered 8th January, sent multiple email's, no reply. What kind of a Company does that? (A dodgy one). Atleast have the decency to reach out to... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. Boutique de t-shirts personnalisés
  3. Boutique de cadeaux

Écrit par l'entreprise

We aim to offer our customers a variety of the latest personalized Arabic gifts. We always keep an eye on the latest trends and put our customers wishes first.


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

176 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,6

Tous les avis

(176)

43 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Ordered a personalised hoodie for an…

Ordered a personalised hoodie for an Eid gift, absolutely beautifully embroidered with the name as personal touch. My sister-in-law really appreciated it. Communication with the business is also excellent, the admin promptly responds to enquires.

2 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great personalised hoodie

I brought a personalised hoodie for my daughter before Eid. The service was great, easy to buy and my daughter loved it. Thanks

13 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

GREAT SERVICE and QUALITY!

GREAT SERVICE and QUALITY!

I ordered 4 personalised hoodies for Eid. Super fast turnout and the hoodies are amazing quality. The family loved how it turned out. Excellent value and great customer service, really friendly and helpful. Will 100% be ordering again. Big thank you to the team again for their help and speedy delivery.

21 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Ordered a baby's personalised hoodie…

Ordered a baby's personalised hoodie and came out perfect. But I'm even more impressed by their after sales service. This was a great experience, will buy from again. Last ordered from them before covid and nothings changed.

25 avril 2023
Avis spontané
Noté 4 sur 5 étoiles

Happy with Item

The item came as described and the customer service was really good, however I can understand why people mistake the delivery time for to be 3-5 days (though the actual delivery time is outlined right at the end), my advice would be to clearly outline the delivery time including the time it takes for personalisation.

Also, try to make tracking easier for the customer as the 'Shop' tracking app could not find the tracking number.

I am happy with the product and the delivery time (as I recognised the entire time it would take for delivery)

جزاك اللّه خيرا واحسن الجزاء

20 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

Order not dispatched and nearly one…

Order not dispatched and nearly one month since I ordered, ignoring messages. Scammers. AVOID

13 mars 2023
Avis spontané
Logo de Haya Clothing

Réponse de Haya Clothing

Dear Customer,

We are deeply sorry to hear about your negative experience with our service. We sincerely apologize for the delay in receiving your order and for the lack of response from our customer service team.

Please be assured that this does not align with the level of service we aim to provide at Haya Clothing. We take such feedback seriously and will investigate this matter thoroughly to prevent similar issues from occurring in the future.

We have checked the Royal Mail tracking and can confirm the order delivered.

If there is anything further we can do to assist you, please do not hesitate to reach out. We hope to have the opportunity to regain your trust in the future.

Warm regards,
Haya Clothing

Noté 5 sur 5 étoiles

Amazing service!

Amazing service from the team at hayaclothing.co.uk, highly recommend!

I provided the wrong name in the personalisation box and the hoodie was printed, I contacted over WhatsApp and the agent sent a free replacement even though it was my fault! Really appreciate it!

4 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

SCAM

Placed an order for a hoodie with a dispatch time of 3-5 days. Its now day 17 and I am still waiting. Do not respond me emails or DMs, mobile number does not ring out. This is a scam company. DO NOT USE. I wouldn't be surprised if most of the 5 star reviews are fake! I will proceed to reporting you to trading standards

12 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Scammers

If I could I would not even give 1* this company is not legit several email and what's upp msg but no reply ordered a hoodie for my sisters birthday waited 3 weeks no correspondence what's so ever then decided to send 1 last msg stating they took my money but no order advised them that they are scammers and I will be in touch with the police surprisingly I recived a msg stating that they were unwell and havnt been in the business and they will be dispatching my order in 72 hours I do not believe them what so ever I will never order from them again and advise everyone to stay away from these scammers.

2 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Scammers!

Scammers!! Don’t buy anything from here I ordered on 1st December and now it’s been over a month. I’ve got one reply saying it’s been delayed due to festive period around mid December and ever since then no reply or contact back. I have reported them to my bank and now the police and trading standards.

UPDATE: they contacted me about wanting to make things better due to me leaving my review above. They said they were away in Bangladesh and the nephews were covering for her in this country. An absolute lie!!! She then said she will give a brand new hoodie personalised in another name as a way to say sorry. It’s nearly 4 weeks since that email. Also the two 4-5 star reviews below from February 2023 are lies. Don’t believe them the lady wrote it herself to make the brand look better

6 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

Please avoid at all costs

Please avoid at all costs. No wonder everything is so discreet on the website about who they are and where they are based, they don’t want to assist when your goods don’t arrive. Ordered in November, irrespective of delays no items yet and when questioned, they block your number so got another family member to contact and no response. If you are open and honest and have nothing to hide as a business you answer any and every question. No item no refund and no correspondence. How an earth is this a business. When questioned the unprofessional as a business owner is worrying. Do not order or use you will get no where, surely all the other negative reviews can’t be false. Website and correspondence state your will receive a tracking number, no tracking received to date how can we be reassured item has been dispatched. Went down the route of trading standards and police as per guidance of other customers in same situation.

1 novembre 2022
Avis spontané

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