The delivery was terrible, items always out of stock. Customer service were quick and helpful but the overall service is very disappointing. The refund is the worse part they can’t refund you full abo... Voir plus
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Lisez les avis des autres
Please choose someone who is established and bothered about customer care!I ordered some hoodies for my children in February, they did not deliver untill end of April!!! Providing zero contact despi... Voir plus
My order arrived and the quality and sizing was perfect. Good design too. Did have frequent updates from customer service too. Overall pleased with the polite service. Just the delivery took... Voir plus
5 day shipping turned into still not receiving anything, ordered 8th January, sent multiple email's, no reply. What kind of a Company does that? (A dodgy one). Atleast have the decency to reach out to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We aim to offer our customers a variety of the latest personalized Arabic gifts. We always keep an eye on the latest trends and put our customers wishes first.
Coordonnées de contact
Bingley, Royaume-Uni
- 07405974060
- reviews@hayaclothing.co.uk
- hayaclothing.co.uk
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N'a pas répondu aux avis négatifs
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Ordered a personalised hoodie for an…
Ordered a personalised hoodie for an Eid gift, absolutely beautifully embroidered with the name as personal touch. My sister-in-law really appreciated it. Communication with the business is also excellent, the admin promptly responds to enquires.
Beautiful Hoody
Great communication, hoodies look like the photo, happy costumer
Great service and quality products
Great service and quality products. Would highly recommend to all!
Great personalised hoodie
I brought a personalised hoodie for my daughter before Eid. The service was great, easy to buy and my daughter loved it. Thanks
GREAT SERVICE and QUALITY!
GREAT SERVICE and QUALITY!
I ordered 4 personalised hoodies for Eid. Super fast turnout and the hoodies are amazing quality. The family loved how it turned out. Excellent value and great customer service, really friendly and helpful. Will 100% be ordering again. Big thank you to the team again for their help and speedy delivery.
Ordered a baby's personalised hoodie…
Ordered a baby's personalised hoodie and came out perfect. But I'm even more impressed by their after sales service. This was a great experience, will buy from again. Last ordered from them before covid and nothings changed.
Ordered 15 personalised jumpers…
Ordered 15 personalised jumpers recently, easy to contact and plenty of updates regarding delivery time. Not sure about the other reviews, but my experience was top top!
Happy with Item
The item came as described and the customer service was really good, however I can understand why people mistake the delivery time for to be 3-5 days (though the actual delivery time is outlined right at the end), my advice would be to clearly outline the delivery time including the time it takes for personalisation.
Also, try to make tracking easier for the customer as the 'Shop' tracking app could not find the tracking number.
I am happy with the product and the delivery time (as I recognised the entire time it would take for delivery)
جزاك اللّه خيرا واحسن الجزاء
Good quality item and good gift idea…
Good quality item and good gift idea for eid
Order not dispatched and nearly one…
Order not dispatched and nearly one month since I ordered, ignoring messages. Scammers. AVOID

Réponse de Haya Clothing
Good quality hoodies with great…
Good quality hoodies with great prices:). A few more design for baby hoodies would be good but either way, very happy :)
Purchased 2 lil hoodies for my babies
Purchased 2 lil hoodies for my babies. It's so cute!
Amazing service!
Amazing service from the team at hayaclothing.co.uk, highly recommend!
I provided the wrong name in the personalisation box and the hoodie was printed, I contacted over WhatsApp and the agent sent a free replacement even though it was my fault! Really appreciate it!
Purchased two personalised Arabic…
Purchased two personalised Arabic hoodies for my nephews, they loved it :)! Will defo recommend.
SCAM
Placed an order for a hoodie with a dispatch time of 3-5 days. Its now day 17 and I am still waiting. Do not respond me emails or DMs, mobile number does not ring out. This is a scam company. DO NOT USE. I wouldn't be surprised if most of the 5 star reviews are fake! I will proceed to reporting you to trading standards
Scammers
If I could I would not even give 1* this company is not legit several email and what's upp msg but no reply ordered a hoodie for my sisters birthday waited 3 weeks no correspondence what's so ever then decided to send 1 last msg stating they took my money but no order advised them that they are scammers and I will be in touch with the police surprisingly I recived a msg stating that they were unwell and havnt been in the business and they will be dispatching my order in 72 hours I do not believe them what so ever I will never order from them again and advise everyone to stay away from these scammers.
Scammers!
Scammers!! Don’t buy anything from here I ordered on 1st December and now it’s been over a month. I’ve got one reply saying it’s been delayed due to festive period around mid December and ever since then no reply or contact back. I have reported them to my bank and now the police and trading standards.
UPDATE: they contacted me about wanting to make things better due to me leaving my review above. They said they were away in Bangladesh and the nephews were covering for her in this country. An absolute lie!!! She then said she will give a brand new hoodie personalised in another name as a way to say sorry. It’s nearly 4 weeks since that email. Also the two 4-5 star reviews below from February 2023 are lies. Don’t believe them the lady wrote it herself to make the brand look better
Please avoid at all costs
Please avoid at all costs. No wonder everything is so discreet on the website about who they are and where they are based, they don’t want to assist when your goods don’t arrive. Ordered in November, irrespective of delays no items yet and when questioned, they block your number so got another family member to contact and no response. If you are open and honest and have nothing to hide as a business you answer any and every question. No item no refund and no correspondence. How an earth is this a business. When questioned the unprofessional as a business owner is worrying. Do not order or use you will get no where, surely all the other negative reviews can’t be false. Website and correspondence state your will receive a tracking number, no tracking received to date how can we be reassured item has been dispatched. Went down the route of trading standards and police as per guidance of other customers in same situation.
Do not order from here
I ordered a jumper on 7th August 2022 and have still not received it. It has been a month.... terrible service
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