Healthcare Central London Avis 

I've wasted five months with HCL. I was diagnosed with ADHD by another RTC provider who had a very long waitlist so I got a referral to HCL in May as they advertised a week long wait, ideal I thought. After completing all their paperwork I was told I would have to wait 4 months to have another full assessment. Five months in, no progress and now their titration waitlist is in the months, if I ever were to be re-assessed by them. I've now gone private elsewhere and have an appointment in two weeks. HCL are best avoided, such a waste of time.

I was referred to HCL for ADHD treatment. Months passed and I chased up my refferal by phone and emails. Their contact number goes to a mail box and they took over 6 weeks to reply to my emails, only after I submitted a complaint. I was later discharged as they weren't able to offer me a "titration only" service. Something which should have really been identified when they first accepted my refferal. Their head of services Lee Dwyer replied to my complaint and said that there was "Shared learning" and internal investigations done. Not enough really after wasting months of my time. I struggle to understand how HCL has been approved by the NHS to offer ADHD services when I genuinely thought that they were no longer operational since they didn't reply to any of my emails/phone messages.

I wanted to leave a review to recognise Dr Balu, Iqra and Zaynah at Healthcare Central London.
I am currently going through ADHD medication titration, so my treatment is still ongoing and we are still working towards finding the medication and dose that works best for me.
Dr Balu has been very supportive throughout the process so far. He has listened carefully to my feedback about how the medication is affecting me and has made adjustments based on how I have responded. I particularly appreciate that I have been able to explain what I am experiencing and feel that this is taken into account when deciding what to try next.
Iqra and Zaynah have been absolutely brilliant. They have been kind, helpful and responsive whenever I have needed help with appointments, medication or getting information to Dr Balu. They have made what can be quite a stressful process much easier to navigate.
I still have some way to go with titration, so this isn't a review of the finished treatment. It is a review of the care and support I have received so far, which has been extremely positive.
Healthcare can sometimes feel very impersonal, so I think it is important to recognise people who genuinely make an effort to help.
A big thank you to Dr Balu, Iqra and Zaynah for your help and support so far. It is very much appreciated