Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Voir plus
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Lisez les avis des autres
Easy to book, good amount of convenient appointments available, either phone or video call. Lady doctor was helpful, thorough and had lovely manner.
Felt I had got an ear infection so after work on a Friday tried to get a last minute appointment at my GP. There was nothing available and no guidance offered. I then remembered about health hero wh... Voir plus
L'entreprise a répondu
My appointment was booked in very quickly. The doctor I spoke to was really nice, informative and helpful. My medication was proscribed at the time of the call and I was able to collect it from my... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Coordonnées de contact
W1H 6DU, London, Royaume-Uni
- info@healthhero.com
- healthhero.com
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick efficient and also I felt they…
Quick efficient and also I felt they cared
11 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Denise. We are so pleased the appointment was quick and efficient, and even more pleased that you felt genuinely cared for. That is exactly what we aim for and we are grateful you took the time to share this.
Great GP
Great GP, attentive, calm, he asked lots of questions to assess me and then prescribed medication that really helped. The doctor was very calm and professional and made me feel at ease and heard
11 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your kind review, Kim. We are delighted to hear the GP was attentive, calm and thorough. It is wonderful to know you felt at ease and truly heard during your appointment.
Easy, quick, and effective
Appointment was easy to book and convenient for me, less than 24 hours from booking to having been seen, just booked through the app from a list of available appointments. GP was great, calm, listened carefully and didn't talk over me. I didn't feel rushed, I feel the appointment was thorough but not overwhelming and prescription arrived the next day and has worked great.
Definitely recommend and would happily use the service again in the future
10 août 2026
Avis spontané
Réponse de HealthHero
Thank you for such a detailed review, Marianne. We are thrilled that booking was straightforward and that you were seen within 24 hours. It is great to hear the GP listened carefully and got the balance right between thorough and not overwhelming. We are so glad the prescription arrived quickly and has worked well for you.
Bluecrest have been an additional…
Bluecrest have been an additional support whilst we have had a stressful time. Due to a previous experience of a bereavement, and the implications on our health we were aware that the emotional stress could impact on our health for a period of time following bereavement.
27 mai 2026
Avis spontané
Very professional
Very professional, and I felt very comfortable from the start.
15 août 2026
Avis spontané
Réponse de HealthHero
Thank you Brian, we're really glad you felt comfortable and found the service professional from the start.
Réponse de HealthHero
Thank you Narendra, glad you received a prompt reply to your enquiry.
I needed to discuss a recent A&E visit
I needed to discuss a recent A&E visit, and I had concerns that the cause of the A&E visit might be connected to my current medical issues.
8 août 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this, Lee. We hope the consultation helped bring some clarity around your A&E visit and your ongoing concerns.
The service was absolutely fantastic
The service was absolutely fantastic, the booking process was extremely quick and easy to do and I was able to book an appointment the next day! This is UNHEARD of. I am so impressed with the level of service I have received. Absolutely recommend!!
8 août 2026
Avis spontané
Réponse de HealthHero
Thank you Maria, we're absolutely delighted the booking process was so quick and easy and that you could get an appointment the very next day. Thank you for the recommendation.
Very quick and easy
Very quick and easy. Had a prescription the same day on a Saturday
8 août 2026
Avis spontané
Réponse de HealthHero
Thank you Aaron, glad it was quick and easy and that you could get a prescription the same day.
The conversation was professional and…
The conversation was professional and informative despite not having a copy of my results
12 août 2026
Avis spontané
Réponse de HealthHero
Thank you Stuart, glad the conversation was professional and informative even without your results to hand.
Easy booking
Easy booking. I didn’t find it helpful in all honesty. Just advised me to see NHS GP. No appointment for 2 weeks. Was not willing to prescribe medication which I fit the criteria for.
14 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your feedback. We understand how frustrating it is to be advised to see your NHS GP, particularly with long waiting times, and not to receive a prescription for which you felt you met the criteria. Prescribing decisions are made individually by the clinician based on their assessment at the time, in line with clinical guidelines, but we appreciate this was not the outcome you were hoping for. We'd welcome the chance to look into this further, please could you contact us at patientexperience@healthhero.com with your details.
Same day appointment video consultation…
Same day appointment video consultation and diagnosis/resolve within 24hrs. This is a breakthrough in ridiculous NHS waiting times!
11 août 2026
Avis spontané
Réponse de HealthHero
Thank you Peter, we're really pleased the same day video consultation and quick diagnosis made such a difference. Glad we could offer a faster alternative when it mattered.
It was to easy to contact them and book…
It was to easy to contact them and book appointment especially when you are in rush and your GP doesn’t have any appointments available. The consultation was also quick he listened to me too carefully didn’t rush and helped me with the best solution. I recommend this to everyone.
6 août 2026
Avis spontané
Réponse de HealthHero
Thank you, we're really glad it was so easy to book at short notice, and that the consultation was thorough without feeling rushed. Thank you for the recommendation.
Everyone I had communication with from…
Everyone I had communication with from the WPA staff, remote GP services to the online GP were really wonderful and I was able to get appointments very quickly and on the same day. Thank you so much.
5 août 2026
Avis spontané
Réponse de HealthHero
Thank you Rachel, we're so pleased everyone you dealt with was wonderful and that you were able to get appointments quickly, including on the same day. Thank you so much for taking the time to share this.
Useless service provider
No benefit received from the consultation/use of this app, the consultant declined to provide the support I needed including referral to a specialist and advised me to reach out to NHS GP which I'd not expected another GP would say something like that. Further, the GPs are not immediately available, you'd have to wait at least another day, even then you'd be lucky if you manage to find a slot of your wish.
I've used virtual GPs before from another provider, those were much better.
6 août 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing your feedback. We’re sorry to hear this has been your experience. Sometimes, it is not appropriate for our clinicians to make a referral directly to specialist because patients may need to be examined or have some base-line investigations (for example a blood test or a scan) before a referral can be made, and as remote GPs you'll appreciate we are not able to do these things. The decision to refer for a specialist opinion is based on the individual clinician’s assessment at the time of the consultation and this will be in line with clinical best practice and current clinical guidelines, but we understand your frustration. We appreciate you raising this and will take your comments on board as we continue to review and improve the service
Benenden were so professional
Benenden were so professional, appointments were booked within a very short space of time and I was contacted for both appointments at exactly the time given. As I received a course of physio from Benenden, my own NHS GP has now authorised imaging which will help the physio plan the best course of action. Both services working together- just excellent!!
3 août 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this, we're really pleased with how professional the service was and that both appointments ran exactly to time. It's great to hear this worked so well alongside your NHS care to help shape the best plan going forward.
Super super
2 août 2026
Avis spontané
Réponse de HealthHero
Thank you Vikash, delighted to hear you rate the service so highly.
I can recommend the insurance
I can recommend the insurance. It has been helpful to me and my son.
21 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Philip, we're really glad the service has been helpful for both you and your son.
So much quicker and efficient than…
So much quicker and efficient than going through my GP
1 août 2026
Avis spontané
Réponse de HealthHero
Thank you Zoë, glad you found the service so much quicker and more efficient than going through your local GP.
The GP and receptionist are very…
The GP and receptionist are very friendly compared to my local GP in Bolton. Booking an appointment is very quick and easy and you can get seen ASAP if needed which is perfect if you need an urgent review and can’t get at your local GP. I will definitely be using your service again for any further appointments.
19 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Humi, we're really pleased both the GP and receptionist came across as friendly, and that booking was quick and easy, especially for urgent needs. Delighted to hear you'll be using the service again.
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