HealthPartners Avis 

This is a big issue. I was told they had to wait for insurance to approve xrays, a year past and I reach out.(now mind you I am an adult and at anytime in that year I could have reached out. I was dealing is family illness, family dependent on me, death of family while during operating hours there job is to their customers. Weeks even a couple months it happens but a year, and I reached out.
At this time I stead of top and bottom partials, the last of my teeth were removed! While trying to obtain the money for dentures, a painful shard began poking out of the roof of my mouth. At this time dentist has moved on, so without being informed I scheduled a follow up for this issue.
New assistants hear me out, and bring in a doctor I have never met. He speaks to the assistant, sticks his glived finger in my mouth feels the spot. And speaks to assistant, then sticks a needle in my mouth. I panicked and push him away, I dont know ow him or what he is planning yet he what's to just start. Nope I left.
A couple weeks later spot went away, I obtain the money and call to begin denture process. First the impression, no explanation of what to expect during this, just this is step one. Again another impression, then a bite impression. Final a wax fitting, top is gagging me, bottom loose, everything uncomfortable. Second wax fit again gag, and bottom loose. At this appointment im asked to sign a paper told its agreeing to appointment. NO its accepting is fitting and agreeing to final product! This time dentist wants bite adjust. Third wax now top is loose as well as bottom. I inform them it been almost 5 months and $2000 im not happy, no one is addressing and thing I say so im done stop the process given me back my money.
Was told its the wax , once I get the final product it will be different. So reluctantly I sign and move on to final. Dentist his self assures me it is the wax that not fitting.
First final, gag top loose top still loose bottom. Now im pissed, (I am a loud people normally) but I dont yell I just ask to speak to someone in charge . Inform her of these issues and tell her I want my records as well as refund! She informs me I have been an issue patient from day one! And there is no refund, request that I met with the technician (person that makes dentures) to address these problems. I did (two weeks later) explained best I could what the problem and conserns. Week later second try in. Still not fitting , but I had done some research and unstoppable so of the issue is comfortable with wearing. I am sent home with teeth. NOT ONCE DID I COMMENT ANYTHING CLOSE TO "THEY FIT" I watched the assistant type in my chart patient accepts the fit. I'm pussed and not stuck with a $2000 paperweight.
It's been a little more then two weeks, trying every day to wear them. They fall out even with the horrible paste, they dont fit have never fit! So I call, something has to be done. Oct 22 for my one adjustment! I already know its not going to fit (ever) they got their money and have labeled me "karen" and its done. I'm so pissed, the assurance that it was the wax, telling me it was me, THEY DONT FIT, I am hoping before Oct 22 someone will reach out and give me some kind of hope that something can be done.

Denial of in network services. Refusal to provide written proof of prior authorizations. Renegotiated out of pocket costs mid-contract.

Polished off with gaslighting and lack of transparency in patient responsibility documentation.

I don't understand the bad reviews. I've been going to Health Partners for over a decade. My doctors have gone well beyond what they had to do.

All insurances have good and bad doctors. Just do your research beforehand. And, dont write reviews when your expectations are unrealistic. I just wish I could write my doctors, and nurses, names down so you could see them. But then I wouldn't be able to get my easy appointments! I love Health Partners!

Had Dr Noone , great knowledge and even gave myself help to ask GP for things that should be happening

HP partnered with Exact Sciences sent out unsolicited test kits. Then shortly after sent multiple texts prompting the completion of the “ NO COST SCREENING” . I sent it in after about 10 days and shortly afterwards received a $681 bill for this “Free Screening”
HP used deceptive and predatory tactics to run this BS scam on thousands of people.
What a scam company!

Went to Healthpartners medical and dental for nearly 30 years along with my family. We always had good experiences until recently. The quality of care has determined significantly and the good care workers have left. The final straw was being refused care, even cash payment. The receptionist would ot let me past the check in area due to my company insurance. I would not recommend them to anyone as they have gotten oversized and greedy and no longer serve the patient.

I have been seeing my primary for over 10 years @ the Chanhassen clinic and I always expect him to be a little late but 45 minutes??? That is ridiculous. My time isn’t valued though if I show up late my appointment gets canceled even though they know one is behind.

I made an appointment with a pediatrician 2 weeks in advance via healthpartners.com. The appointment was for June 8, 2026. Everything looked good, and the appointment was confirmed on the web page for that date, which I put in my calendar. On the said date, I took my child to see the doctor, only to be told there is no such appointment, and the appointment is set for June 16!!! I had never received a confirmation email, so I had no proof of the appointment I set up online. They have somehow changed the appointment date on their end without bothering to let me know. Highly disappointing. This ruined my day, as I had to organize my whole day around this appointment. Furthermore, when I was told this at the clinic, I asked that they cancel the appointment for June 16, which I never made. I then realized that was a mistake! Now there is absolutely no trace whatsoever on healthpartners.com or in the email that any appointments were ever made! Of course, there is also no way to provide feedback about things like this on healthpartners.com. A completely absurd and maddening experience altogether.

I made a complaint to one of their r facilities about the way I was treated and they didn't bother to call me about my complaint and then when I called up the customer experience person all she said was sorry about your experience she wasn't willing to even follow up with the people that didn't have the decency to respond to my complaint

This practice has over 17 ,000 patiebts and is advertising for more
I have fibromyalgia thst has never been treated and they say they have no finding to send me to the fibrmyalgia clinic in gumuys hospital.

I have been ill with other diseases for 40 years and this is the worst practice for continuity of care , in-fact its the worst practice i ever had the misfortune to be put in after moving 200 yards down the road.
The catchment areas are based it seems on affordability of how costly the patient is to the practice. Someone like me with 4 differing diseases is expensive so they will it seem not treat everything as it pught to be in my opinion.
I am tired as are alot of us of being a statistic - having no relationship with a GP and for a receptionist to say thats how the NHS is at this time is no excuse for NOT treating people os it?
After all we the people PAY for the NHS too? Its our service but we are treated as if its a complete freebe and we should be horrendously grateful… for the jobs the drs hold which we pay .. in more ways then one it seems to me… dont you agree? There is no way a HUB even can deal with all those patients without poor outcome for the patients at times. Practice is impersonal, too big, too officious , too lacking in care ultimately however one wants to make Of that word CARE.
I

DO NOT TRUST HEALTH PARTNERS! I am in PA & have HP via Medicaid. I have been taking the same medication for 6 years and for 6 years it’s been nothing but issues. If you guessed prior-authorization you’re right! These people are insanely negligent when it comes to other people’s healthcare. A pre-authorization is supposed to be good for 6 months. I’m lucky if I get a month in between of me actually getting my medication with no issues. I will be leaving HP. They have added so many more problems to the already existing problems. Customer service is terrible. They are just here for the money. If you are using them please make sure you’re calling every month at least a week before any med refills to make sure they didn’t abruptly end your authorizations. This time I got “there is a drug interaction.” Yes. The same “interaction” we have known about for the last SIX YEARS!

I chose Health Partners Insurance because they would accept the drug company coupons to help pay for my specialty med and get me to my deductible. I received my med and CVS got paid and that amount should have went to my deductible, but apparently HP decided not to accept the med companies payment towards my deductible this year. They will accept the coupon plus they want me to pay another deductible amount myself. They are double dipping. I now have to go without the meds which keep my Rheumatoid under control, and hope I can make it to Medicare in 5 months. It is very nice that the pharmaceutical company was helping people to afford the expensive meds, but it is disgusting that HP is trying to find ways to screw the customer. I wish I would have never gone with them. Every Insurance company I dealt with to this point accepted the assistance. DO NOT GO WITH HEALTH PARTNERS they change things as they go.
UPDATE: Since this writing Health Partners has manually changed all my deductible numbers to reflect there claim that my responsibilities for my specialty meds are not covered. Unfortunately for them I screenshot the original showing that I was only a few hundred dollars from my deductible. Now I'm back to square one with an $8400 deductible. At least I have proof that they were messing around with my plan. What a crooked Insurance Company. Time to take it to the State.

Today was great. Sarah Haskins listened and was very compassionate. Yesterday in urgent care the PC-A said suffer for 2 weeks with a sinus infection. I will never go to urgent care again.

Go in for an MRI. Need the results. Told me it would be 1 to 2 days. No answers. Some lady on the tria call line said I could schedule an appoint for a week out. Pure garbage.

HealthPartners doesn't believe in perimenopause. They will gaslight you at every turn. Tell you you're making it up. Classic perimenopause symptoms like frozen shoulder -- "Hm. I've never heard of it." They will make you FEEL INSANE. I've been through several doctors there, trying to get HRT and I've been instructed to: "Stop waking up to go to the bathroom in the middle of the night," "Stop being a side sleeper" and "none of these CLASSIC signs of perimenopause can we trace back to perimenopause."

Extremely disappointed with the absolute lack of care here.

Truly a terrible, predatory company... I had the misfortune of my healthcare coverage being through them for part of this year as I didn't have employer coverage at the time. "Coverage" is a funny word to use, as almost nothing was actually covered, despite paying a small fortune to them in premiums monthly. Thankfully, I got a job with insurance and got to cancel this coverage and thought that was the end of it, until they continued to bill me after cancellation, despite me having already turned off autopay in anticipation of possible shenanigans like this. Despite plainly seeing that autopay was turned off, and being assured my coverage was, in fact, cancelled, they claimed my autopay was merely "paused" and there was nothing they could do on their end. Lesson learned. Next time, if it's between using Health Partners or going uninsured, I'll just go uninsured. I lost thousands of dollars this year to this predatory, unhelpful company that covered essentially nothing when I actually needed medical care.

Most of the time things are fine but I would like to explain what is not ok. My child received a referral to see a gastroenterologist. The provider gave me the number for the GI specialty clinic of HealthPartners but they don's see children. I called member services and was given the # for Children's Hospital which is in network but they no longer have a GI clinic. So I called Member services and they told me Gillette Children's which I called but they are not seeing new patients. So I called Member services and they said I need to call my provider and get a specific referral to an out of network clinic and then go through an out of network authorization process. It does seem that HealthPartners doesn't update information, makes patients and their families go through large waste of time back and forth calls to multiple providers when the member services should actually be the ones keeping track of who does what and not making patient's families have to do the work for the insurer.

Some of the doctors are quite nice, and it feels like they are being held captive by the billing department and not allowed to care for patients the way the doctors wish. HP seems to base everything on charts and graphs. This forces doctors to prescribe medications for you that you may not need, especially cholesterol medications that can have horrible side effects. They also give you useless "Wellness checks" and code them as physicals, even though a customer service person told me that "Wellness Checks are nothing. They don't do anything." Then if you try and get a physical you get charged over 500 dollars because you had a "Wellness Check.". I feel sorry for the doctors and encourage them to go somewhere that will allow them a better work environment. There is also a systemic disrespect and devaluing of women. If you go, expect the disrespect. (Receptionists are generally quite nice and helpful. Lab people are kind and easy to understand. It is the supervisors that are the problem.)

Worst insurance ever. They won’t send me my medication that literally keeps me alive. These people are actually evil and they kill people all the time by not approving their medication. Do better, these are human beings who need their medication to live. There is no specific date for this experience, I have been dealing with this for 6 months.