HealthPartners Avis 

I went to urgent care on 9/13, saw a Dr. Max. I was NOT feeling well besides my usual allergies that l manage very well yearly. He let me know that thinking the yellow mucus l that l was draining was a sign of infection was an "old wife's tale", having dismissed that he asked me to take off my mask open mouth wide and glance at my open mouth from a distance....very awkward moment. He sent me home with a nasal spray that caused me severe dizziness that l discontinued it on day 2. It is now 10/5, l still feel lousy and already got my $230 dollar bill for the visit and now have to go back in and be seen again because urgent care doctors cannot give follow up treatment. Why go to urgent care if doctors don't take a patient's visit seriously as long as they document spending 20-29 minutes which in my case was 10 minutes tops if that and bill is $230.00.

This is hands-down the worse insurance and healthcare delivery system available in my 30 plus years of adult experience. There is no continuity of care; even with serious health conditions, there is no consistent provider available or provider follow-up and patients have to spend hours on the phone attempting to schedule appointments - even urgent care, such as biopsies - with any random doctor with an opening, often weeks out. The burden of figuring out what is needed next - blood work? Biopsy? - and securing an appointment is entirely on the patient. I have lived in many different places and seen dozens of different doctors in my adult life and have never experienced anything like this. I’m not exaggerating when I say I didn’t know such poor healthcare existed in the developed world. I would honestly say you are better off foregoing insurance and just going to an emergency room rather than being insured by Health Partners.
I was told by a gynecologist that a polyp found on ultrasound did not require follow-up; three years later, I was told by a radiologist that it should have been biopsied to check for cancer. When experiencing serious symptoms that indicate possible cancer, it took weeks to get an appointment, another week for an ultrasound, then hours on the phone over multiple days to initiate follow-up myself, scheduling a biopsy through an appointment line rather than hearing from the physician’s office, as is the norm elsewhere, and waiting another week for that. I have even had to call and ask about bloodwork and other tests that nurses and radiologists suggested were needed - no answer yet, three weeks later, if any tests will be ordered. My family also had dental insurance through health partners and after having appointments cancelled due to the pandemic, then cancelled because the dentist took an extended leave and another dentist was not available, I was then told too much time has passed and we were now considered “new” patients - and no dentists are accepting new patients. In other words, there is no dental coverage available and we have to pay out of pocket somewhere else - the company is an absolute train wreck and should be shut down.

Borderline negligence ..Surprise that they don't have more medical malpractice suits.. Go out of network if you value your health.. No wonder there soo many positive reviews..Glad I'm not the only one..

Horrible health insurance company! HealthPartners fight you on covering just about everything!

Tried making an appt for our granddaughter here. We are custodial grandparents for her. She is on MA due to her mother, our daughter passing away unexpectedly 5 years ago.
So these corp as#%&*(& first and only concern was what insurance she had. We explained she is on MA (we are not). They informed us "we are not taking new patients now". I asked if they were not taking "new" patients or children with MA coverage? The response was "we are not taking any MA patients".
What a bunch of as$#^*&(! Here we sit in the richest county in MN by household income, paying one of the highest state income taxes in America
and a child with MA is being refused dental care by Health Partners!
The Childs health insurance is issued by Health Partners and the clinic is Health Partners...but I guess the contract they signed with the state doesn't actually require them to see children who are insured on it?!
Well this is only one Health Partners clinic. I was given the same unethical treatment at Health Partners Dental in Stillwater and another which location I forget at the moment.
The good news is this is only one of numerous reviews of a similar type I will be posting today about Health Partners.
I have already spoken to the MN Managed Care Ombudsman and am awaiting a return call. I think I will also contact our Governor and my State Rep too about this flagrant violation of the spirit and I suspect letter of the contract @&*%$# Health Partners has with the State of MN to provide medical/dental care to children!

I have had high PTH levels of 153 to 211 for the past six years and my doctors (including an endocrinologist) at Healthpartners don't care. I was told it was 'normal' after having Gastric Bypass surgery and basically my concerns and issues (extreme fatigue, etc.) regarding these high levels have been ignored and dismissed and nothing ever done about it.

I would not recommend health partners to my worst enemy,trying to get through to my prescriptions is all but impossible, talk to a rep every time,the rep don’t give a care, in’s agent talked me into this for lower cost, what good is lower cost if you can’t get your meds when yo need them, last order they dropped the ball and wanted me to pay extra charge for shipping, this order the site won’t take my login even with the help of rep. I am going back to Humana ,May cost a bit more but always got better service and on time

If I could give Health Partners a zero I would. I have been with them since they practically started -- when they Group Health. They were great. I would call for an appointment. A person answered. My doctor was scheduled. And whatever the problem was I got an explanation. Now, I can't even get an appointment and I am much older and in need for medical care more than before. I was on hold for scheduling 58 minutes two weeks ago and no one answered. No one ever answers. If I want to schedule my doctor, I can do so 2 months in advance only. In the meantime some tests came out needing attention and no one will tell me what they mean. The nurse says I have to talk to the doctor. The doctor is unavailable except in two months. My BP needs attention. I go from one doctor to another each one starting over again with new meds. Some have side effects. I try to get them tweaked, and now sent to a new doctor. This is ridiculous. This is the US, for heavens sake! We pay for this service. If this were a shoe sales operation, the people in charge would be fired and we would go elsewhere to buy shoes.

Cancelled a pupil free day I was looking forward to.

I have been using HealthPartners for years but this year the quality of the health care and customer service I am receiving has gone way down, negatively impacting my health. I was not given information about common side effect for a medication and I ended up with optic neuritis where I could barely see anything out of one eye and I lost my color vision in that eye as well. I was told that I was approved for a treatment for my multiple sclerosis, but when I went to that appointment, I found out that I wasn't spproved, which delayed my treatment. I called to schedule an appointment for an infusion for my multiple sclerosis when I was having a flare-up and had to wait over a month to get one because HealthPartners had closed their Riverside infusion clinic. During this waiting period my multiple sclerosis worsened, causing me almost constant pain in my legs and making it very difficult to walk. Two different doctors requested that I have blood drawn and neither of them gave me information about the results of the blood values, even when those values were not in the normal range. I had to call their offices, and wait on hold for an unreasonable amount of time to request this information. Then I had to wait for a nurse to call me back. Then I had to wait for the nurse to talk to my doctor and call me back. My time is valuable too! HealthPartners has closed two clinics that I used regularly. This means I have to travel further to see my physicians, which is real hardship as I don't have car. I called HealthPartners the week of November 11tyh to find out what the cost would be for my Medicare Supplement Insurance and was told that they hadn't set the price yet. This is quite a ways into the period when individuals can change their insurance without there being a penalty and there is no good reason that HealthPartners couldn't provide the cost of their insurance. I called HealthPartners again on 11/24/20 and was told that my insurance was going up from $233.00 a month to $255.00 a month. That is an increase of over 9.4% at the same time that services from HealthPartners is going downhill. I wouldn't stay with HealthPartners except that I have two good specialist physicians that I don't want to lose. But if you are just looking to find a health care provider, I would recommend that you look elsewhere.

I'm having trouble contacting the Claims Department since June 2020. I'm on hold for at least 30mins to an hour for a representative. Sometimes longer. Once it rings and I'm being routed to a rep, the phone goes silent and then hangs up on me. I'll call back and same thing happens. Sometimes I'll get a representative. They'll take all the information (my name, contact, claim) and once they put me on hold, the call disconnects. Representatives do not call back either. I'll call back, wait in line for 30 mins to an hour just to repeat it all over again. I have to try different days and different times just to reach a rep.
I would say 1 out of 20 times is when I can reach a rep who we can complete a full conversation to resolve my issues and concerns. My workload is adding up as I can not get a hold of a representative. Please explain why this is happening and provide alternatives.

I have say that HealthPartners.com Mn insurance has to be one of the most difficult insurance companies to work with as both a member and also someone that works for a hospital. The coverage is less than mediocre, getting prior auth for everything under the sun is annoying. Health partners demanded that I switch asthma inhalers to a medication I am allergic to, even sent me the medication and I had to pay a copay on a mediation that I can not even take. Called them and explained that I’m allergic to the medication and was told to appeal the denial. Why was the correct medication denied in the first place?!? I have heard people referring to health partners as death partners because of all the errors they make and now I completely understand where that comes from! Can’t wait until our contract is up so we can switch to a new company!

Very disappointed about my recent visit. I scheduled an appointment for chronic fatigue that I've dealt with for about one year. On the phone I was told insurance would cover the full cost of the appointment. The doctor asked me many personal questions, some seemed quite irrelevant to the problem. No tests were ordered, no medication prescribed, nothing was done to help/improve my fatigue. The doctor told me to drink lots of water, get enough sunlight, and excerise frequently. Then I was still charged a co-pay. I never would have gone if I'd known this would be the outcome. I'm never going back to Health Partners, it was a complete joke. Someone who'd supposedly had years and years of training told me nothing other than the basics of a healthy lifestyle which I already had known and used daily.

I recently went online to find a doctor. I am trying to establish primary care. The doctor I found had a high rating and, according to the HealthPartners website was taking new patients at the Arden Hills clinic. I sat on the phone for 45 minutes to schedule the appointment only to be told that the provider I wanted to see was not seeing new patients. The person at the call center was pleasant and did her best to help. However, the experience was a waste of time and I was not able to schedule with the provider I chose even though the website indicated that she was taking new patients.