Have been in Health Insurance for 40+ year's & changed funds last year to HP & I am classed as a new starter in their system even though they confirm I am not & have no waiting periods. But told unfor... Voir plus
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Lisez les avis des autres
Toxic organisation resulting in rogue elements within the staffing ranks. Really feel for the respectful and delightful staff numbers who get caught up in this ‘not for profit’ theatre. Extensive amou... Voir plus
Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us... Voir plus
L'entreprise a répondu
Long time member. Satisfied with existing services. Would appreciate benefits to be paid on extra claims as we have top cover with Gold Extras, but even treatments which will save the fund in the long... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running. Find out more at healthpartners.com.au
Coordonnées de contact
101 Pirie Street, 5000, Adelaide, Australie
- 1300 113 113
- ask@healthpartners.com.au
- healthpartners.com.au
1,7
Mauvais
205 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Health insurance is expensive but…
Health insurance is expensive but Health Partners have been a great partner to have for health insurance. I would definitely recommend to others.
23 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for sharing Kim. Appreciate your loyalty to us.
Angela
Never had a bad experience with Health…
Never had a bad experience with Health Partners.
Good service
13 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for the 5-star review Keith – much appreciated!
My husband had to go into Health…
My husband had to go into Health partners 3 times before they made the change we required after our son finished university. They kept sending us letters saying it needed to be done even though he had already done it.
8 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Hi Christine,
Sorry to hear about your recent experience - sometimes our systems don't refresh in time.
Apologies for any inconvenience.
Angela
I have been with Health Partners for…
I have been with Health Partners for over twenty years and have no complaints whatsoever. The Staff are
very polite and helpful at all times and sometimes even share a chuckle. Thank you for your excellent
service.
J.A. Victor Harbor SA
7 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks Joy - what fantastic feedback!
Many thanks, Angela
More needs to be done to tailor…
More needs to be done to tailor packages for the over 65s. The services we require are vastly different from young people and families.
5 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for your feedback. If you'd like, call us on 1300 113 113 and we can give you a quick cover check to ensure you're on the right cover for your needs - we have lots of options.
Many thanks,
Angela
Réponse de Health Partners (Australia)
Thanks for sharing!
Changes to ambulance cover
Not at all happy with the changes to ambulance cover. I was very disappointed to find the changes out after using this service for the first time after being a member for many years.It seems to me that advertising is now the priority rather than looking after loyal members.
2 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thank you for taking the time to share your feedback.
We're really sorry to hear about the experience you've had.
If you would like to discuss further, please feel free to call us on 1300 113 113 or email ask@healthpartners.com.au.
Angela
Real people right here.
Great service and products. Real people right here in adelaide answer the phone and take the time to listen and help.
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for such a great review.
We're a fund that's owned by members and run for members, so your health will always come first!
Provides a good administrative…
Provides a good administrative services. It is easy to make a claim.
I have always been notified if I am approaching a limit for a service.
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Pleased to hear you're happy with us – thanks for sharing.
Angela
Review
Have never even thought about an alternative fund. If you’ve got the best.... forget the rest!!
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Wow, what a review! Thanks for sharing and choosing Health Partners.
Angela
Always quick to respond to queries etc
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for the 5 star review :)
kenno
I like it not being a monster organisation.
You actually get to talk to real, and very helpful people.
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
That's what we are all about – thanks for sharing your experience.
Angela
Good service
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
We work really hard to provide our members with the best service possible - thanks for the great review.
I have always had the best experience…
I have always had the best experience when I needed help from the Health Partners. Thank you for an excellent service. Hadugard Urizar
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for sharing and choosing Health Partners.
My name is Heather Cooper
My name is Heather Cooper. I just love everything about HealthPartners and feel so fortunate to have received so many benefits over the years-this one in particular as I had 2 hips replaced and 2 molar teeth removed ! I received Home Care from Investigator Health which took pressure off my 82 yr old husband who was then able to look after me at home. In particular the Physio visits were terrifi. My hospital stay at Sports Med was covered and the gaps were reasonable.I hope I won't be needing further expenses but it's so great to know that our top extras will covers most possibilities in the future. It is especially helpful as self-funded retirees to be able to pay monthly. Our grateful thanks. I recommend your group to everyone I meet !!
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for taking the time to share your feedback. We're very pleased to hear that you're happy with your cover.
Thanks again,
Angela
It would help if you got my name right…
It would help if you got my name right in the email you sent!
My name is Sarah not Donella.
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
We're really sorry – system error.
All fixed now.
Thanks, Angela
Réponse de Health Partners (Australia)
Great to hear you're happy with Health Partners.
Thanks, Angela
Continues to be the best value health…
Continues to be the best value health fund with an excellent dental and optical service. Dr Christina Kilgariff, HP Dental and her team, has delivered amazing care to myself and my family.
1 mars 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for such a great review – I'll be sure to tell Dr Christina Kilgariff.
Cheers,
Angela
easy to deal with
easy to deal with, fast claims service, extras are well worth having
28 février 2018
Avis spontané
Réponse de Health Partners (Australia)
Pleased to hear you're happy with your cover. Thanks for sharing!
Angela
Outstanding
Excellent Company with the most helpful & charming people I know.
28 février 2018
Avis spontané
Réponse de Health Partners (Australia)
Thanks for the positive feedback Ottorino.
Cheers,
Angela
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