I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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Lisez les avis des autres
All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The program is good for those that need…
The program is good for those that need it, the staff are careing and good listeners, and offer encouragement and advise.
5 novembre 2026
Avis spontané
I was impressed by the care and…
I was impressed by the care and excellent support provided by my Medibank consultant. Thank you so much.
6 novembre 2026
Avis spontané
Excellent the hospital and Medibank…
Excellent the hospital and Medibank liaise without me needing to do anything
29 octobre 2026
Avis spontané
I had all the facts before going to…
I had all the facts before going to hospital. Hospital and the staff were amazing
3 novembre 2026
Avis spontané
The Medibank team has been flawless
The Medibank team has been flawless. I was impressed by the communication between my healthcare providers and Medibank. This care allowed me to fully focus on my health, reducing unnecessary stress.
27 octobre 2026
Avis spontané
All Covered
4 novembre 2026
Avis spontané
The great thing about my hospital…was that the process was helpful and friendly
The great thing about my hospital experience was that it was absolutely seamless.
No paperwork, no holdups.... just get it done. No payment required.
Very good.
3 novembre 2026
Avis spontané
No-Gap Pilot Program is excellent
I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the surgery if I was willing and able to travel to Sydney to have it done. I did so and felt that I got excellent service from Dr Gandy and the staff at the East Sydney Private Hospital.
27 octobre 2026
Avis spontané
Réponse de Medibank
Hi David, thank you for sharing your experience! We're pleased our team could help you find a suitable no-gap option and support you through your journey. It's wonderful to hear you received excellent care from Dr Gandy and the team at East Sydney Private Hospital. Wishing you a smooth recovery, and thank you for your feedback.
- Shelley
Réponse de Medibank
Hi Owen, thank you for sharing your experience.
We appreciate you highlighting you found good information when using our services.
Be sure to check out our frequently asked questions if your ever stuck in the future.
- Shelley
No benefit
I paid my monthly fees since 2011 or 2012 and hardly claimed over all these years. Now you refused to pay for the hospital stay for my wife. This is hip replacement and I understand that you may not pay doctors and anaesthesia fees, but I think you should cover the hospital stay.
I do not think it is fair, therefore I decided to stop my contribution to Medibank. I will not pay my fee for November.
Aleks
2 novembre 2026
Avis spontané
Réponse de Medibank
Hi Magda, thank you for your feedback. I'm afraid if a service isn't included under your cover, Medibank are unable to pay any benefits towards this I'm sorry. This is to ensure all members are treated fairly regarding what they pay for under their level of cover.
If you would like to discuss further, please don't hesitate to reach out. https://www.medibank.com.au/contact-us/
- Shelley
Still waiting for my refund from you…
Still waiting for my refund from you and paid extra because you are the only fund without an agreement with my Eye Hospital.
13 octobre 2026
Avis spontané
Réponse de Medibank
Hi Paul, thank you for sharing.
Please feel free to contacts us via the phone on 132 331 Mon-Fri 8:30am-6pm/Sat 10am-2pm, on our Messaging Service in My Medibank or clicking on this link https://www.medibank.com.au/contact-us/ and selecting the Message us button.
We would be happy to see where your refund is at. Generally, refunds are processed within 5 business days via bank account, or 15 business days via cheque.
- Shelley
I didn’t have any issues everything was…
I didn’t have any issues everything was handled in a professional manner
27 octobre 2026
Avis spontané
Réponse de Medibank
Hi Kathleen, we appreciate the kind words and the 5 star review! Hearing everything was handled professionally is always reassuring. We're glad you didn't experience any issues and thank you for sharing your feedback.
- Shelley
It is difficult to say actually
It is difficult to say actually. The hospital asked me to sign a permission to bill Medibank and I heard no more about it. Would you like to share the details ?
19 octobre 2026
Avis spontané
Réponse de Medibank
Hi Wayne, Thank you for the 5 stars! If you would like to know more about your recent claims from the hospital, please feel free to reach to us via My Medibank. It's a delight to hear everything was handled for you :D
- Shelley
Absolute disgrace
Absolute disgrace. I needed to urgently check if I was covered for ambulance and they said the information was only available during working hours between 9:00-5:00!? Wtaf use is that.
5 novembre 2026
Avis spontané
Réponse de Medibank
Hi James, please reach out to us here: https://www.medibank.com.au/contact-us/
It sounds as though you may have added a restricted access lock on your policy which members can nominate for added security. This is handled by a dedicated team who operate under different opening hours. If this is the case, we can have this removed if you would like.
To check your cover in the future, the My Medibank app displays eligible services and waiting periods for ease of access
- Shelley
Out of pocket by a long way - ripped off
I was still out of pocket, this minor procedure cost me nearly $1000 in total out of pocket, although I pay thousands each year, disgraceful.
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi Peter, Medibank and may other private health insurers can only cover up to 100% of the MBS fee for in hospital procedures. If the specialist charged above this, there will be a gap payment.
This will be detailed on your informed financial consent form prior to surgery and should be discussed with your specialist as they are responsible for charging.
- Shelley
Clear explanation
The lady explained everything to me which was appreciated, thankyou.
4 novembre 2026
Avis spontané
Réponse de Medibank
Hi Rosilyn, thank you for the 5 stars! We're glad our staff were able to explain everything clearly for you. If you ever have any other question arise, please don't hesitate to reach out. We're happy to help!
https://www.medibank.com.au/contact-us/
- Shelley
Sona gave us exceptional customer…
Sona at the Northland office gave us exceptional customer service and helped us make an informed decision on our private health insurance.
4 novembre 2026
Avis spontané
Réponse de Medibank
Hi Katherine, we appreciate your feedback! We will be sure to pass your kind words onto Sona as it's always a delight hearing about the exceptional service our staff provide.
- Shelley
The process once we provided the…
The process once we provided the details to hospital/ clinic was seamless
23 octobre 2026
Avis spontané
Réponse de Medibank
Hi Ratna, thank you for the 5 stars! It's wonderful knowing everything was so seamless and straight forward for your hospital admission.
Thanks for sharing your experience
- Shelley
The consultant was very helpful and…
The consultant was very helpful and understood my needs.
2 novembre 2026
Avis spontané
Réponse de Medibank
Hi Melvyn, thank you for sharing this lovely feedback! We appreciate you highlighting the positive customer service you received
- Shelley
Aged Discrimination
My 95yo mother sent a letter (Express Post) confirming her change of address to Medibank in February 2026, and as of November 2026 Medibank is STILL sending her mail to her old address. The discrimination here is appalling - NOT everyone is online.
4 novembre 2026
Avis spontané
Réponse de Medibank
Hi CW, I'm sorry to hear your mothers details have not been updated as of yet however, Medibank is unable to update an address via letter as we require a full security check be completed.
I understand your mother is not tech savvy so instead, please complete an authority form appointing someone as an authorised person to act on her behalf.
The forms can be found here: https://www.medibank.com.au/health-insurance/using-your-cover/brochures-forms/
- Shelley
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