I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ZERO FLEXIBILITY
They force you to go Direct Debit as a new member. If you want to come off it they again make it mandatory to pay monthly. No flexibility, I would look elsewhere. AVOID!!!
3 novembre 2026
Avis spontané
Réponse de Medibank
Hi Bernard, thanks for your feedback. I understand you would be referring to our new join offer eligibility.
Many of our join offers require direct debit for members to be eligible as members are required to hold continuous cover. details on this can be found in the offer terms and conditions of the reward.
Rest assured you are able to remove the direct debit at any time after receiving the rewards on your policy
- Shelley
Able to make a fast appointment with a…
Able to make a fast appointment with a GP online and they were really good and helpful
29 octobre 2026
Avis spontané
Réponse de Medibank
Hi Anthony, we appreciate your feedback on our online doctor service! Knowing it was quick and convenient to find help when you needed it most is reassuring and the type of experience we aim to provide all members
- Shelley
Denied my claim
Denied my claim, didn't give a reason or any comms / emails
3 novembre 2026
Avis spontané
Réponse de Medibank
Hi Connor, thanks for sharing. Members will usually receive a claim rejection letter/email advising their claim has been unsuccessful. You can then contact us if you need further information or guidance on how the claim if unclear.
You can contact us via the phone on 132 331 Mon-Fri 8:30am-6pm/Sat 10am-2pm, on our Messaging Service in My Medibank or clicking on this link https://www.medibank.com.au/contact-us/ and selecting the Message us button.
- Shelley
I worried about the cost of the…
I worried about the cost of the operation on my shoulder.
But Medibank took care of most of the outlay.
Thanks 🙏 Medibank
23 octobre 2026
Avis spontané
Réponse de Medibank
Hi Steve, thank you for the 5 stars! We know going into hospital can be daunting and if you do have an admission in the future, please reach out. We can create a quote and provide guidance on the types of questions you could ask your specialist about costs and rebates.
We hope you are recovering well from your surgery!
- Shelley
All the agents I've been dealing with…
All the agents I've been dealing with were so helpful and professional. Medibank Live Better rewards are so relevant and useful. Medibank made my operation stress free.
29 octobre 2026
Avis spontané
Réponse de Medibank
Hi Rey, thank you for the lovely feedback! It's awesome hearing our members making the most of Live Better and love when our staff receive a shoutout for their exceptional service!
If you ever have any questions on Live Better, please feel free to check out this link or reach out anytime: https://www.medibank.com.au/livebetter/
- Shelley
Disappointing
My fault, didn't read the small print prior to (expensive!) cataract surgery and incorrectly thought I was covered. It was always going ahead anyway and with my trusted, longstanding eye specialist. I'm nearing 80 and have been with Medibank for decades with minimal claims. No wonder they don't include cataract surgery given the amount of people in my age group who would need this treatment. It's shameful this cover is excluded, particularly for longstanding customers. When I asked for a copy of my claim history it's made to look good with a generous payout figure, thousands of dollars going to the providers with peanuts to me who's paid in good faith for years. I won't be changing horses at this stage of my life but I'd never recommend Medibank Private to anyone. I've had less than satisfactory experiences trying to communicate online in the past and am not impressed with the bland, routine responses to complaints I've read. All the PR emails sent out with cheerful messages of support and hype but it simply doesn't translate in real terms, very sad and disappointing.
22 septembre 2026
Avis spontané
Réponse de Medibank
Hi Pamela, thank you for your feedback and for being a member for many years. We're sorry to hear of your disappointment and appreciate you sharing your experience. If there is anything more we can help clarify with your recent surgery or if you wanted us to check the details again, please don't hesitate to reach out at complaint.update@medibank.com.au
We wish you all the best with your recovery.
- Shelley
Made it a seamless experience...my…
Made it a seamless experience...my sincere thanks and appreciation...
Cheers
O'Neill
28 octobre 2026
Avis spontané
Réponse de Medibank
Hi O'Neil, thank you for the 5 stars and sharing your experience. We're glad your experience was seamless and love knowing how much this helped you through your health journey.
- Shelley
Very knowledgeable and listened to my…
Very knowledgeable and listened to my questions. Friendly staff great experience
28 octobre 2026
Avis spontané
Réponse de Medibank
Hi Peter, thank you for the kind words on your recent experience with our staff! We love hearing when our team do a great job and knowing all your questions were listened to and answered really highlights the exceptional service they provided!
- Shelley
No worries 👍
Everything was handled smoothly and professionally, so I didn't have to worry about a thing.
28 octobre 2026
Avis spontané
Réponse de Medibank
Hi Donna, thanks for sharing your experience! Knowing everything was handled smoothly and professionally gives us peace of mind that our customers are having a great experience
- Shelley
Job,well done…
We are happy being a member of Medibank.We are a member since we came to Australia.We never had a problem in claiming.Well done!
3 novembre 2026
Avis spontané
Réponse de Medibank
Hi Rosalia, thank you for the 5 stars! We appreciate your loyalty over the many years and appreciate your kind words and for sharing your experience with us.
- Shelley
Although my premiums are over expensive…
Although my premiums are over expensive in comparison, it’s just an easy process with Medibank. Too easy
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Michael, thank you for sharing your experience.
We love hearing how easy you've found our processes and that you see the value in this, even with a higher premium. We aim to ensure all members experience a seamless journey regardless of their claims.
Thanks for the 5 stars!
- Shelley
Réponse de Medibank
Hi Eddy, thank you for the 5 stars!
We're glad to hear everything was easy and convenient. We aim to achieve this in ever interaction.
Thanks for sharing
- Shelley
No problems with Hospital or medical.
No problems with Hospital or medical.
21 octobre 2026
Avis spontané
Réponse de Medibank
Hi Robert, we appreciate the 5 stars! Thanks for highlighting your hospital and medical journey, and sharing that you experienced no problems during this process
- Shelley
Seamless claim with no issues
22 octobre 2026
Avis spontané
Réponse de Medibank
Hi Patricia, we appreciate you sharing your claiming journey.
It's wonderful knowing everything was so seamless for you.
If you have any questions while claiming in the future, please check out our website here: https://www.medibank.com.au/health-insurance/using-your-cover/claim/
- Shelley
All in all I'm happy with Medibank
All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing.
The staff member at pac fair where I needed help with the Surgeon,Anaesthetist, etc claims was so helpful.
29 septembre 2026
Avis spontané
Réponse de Medibank
Hi Ange, thank you for sharing your health journey. It's always a pleasure hearing about the positive experience our members have when using their private health. We appreciate the feedback on the staff at Pac Fair and hope you are recovering well
- Shelley
Easy to use.
8 octobre 2026
Avis spontané
Réponse de Medibank
Hi Caroline, thank you for the 5 stars!
It's a pleasure knowing everything was easy to use. Should you have any questions that arise, please check out our Medibank website or contact us via My Medibank
- Shelley
Seamless process all done by doctor
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi Ken, thank you for the 5 stars and highlighting how seamless your admission went!
- Shelley
I received a quote only in a couple of…
I received a quote only in a couple of minutes for a larger enquiry for a tooth extraction and implant. Very friendly operator Ann NO automated bot.
31 octobre 2026
Avis spontané
Réponse de Medibank
Hi Otti, we appreciate your feedback on Ann! We will be sure to share this with her and are delighted to hear she was able to assist you
- Shelley
my first experience with surgery and…
my first experience with surgery and from start to finish every one was very nice helpful and explained clearly
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Pradip. Thank you for sharing your experience. We're so pleased to hear that your first surgery experience was a positive one and that you felt supported throughout the journey. It's great to know that everyone involved was helpful, kind, and took the time to explain things clearly. Wishing you all the best with your recovery, and thank you for choosing Medibank. Cheers - Robin.
Everything was sorted for me
Everything was sorted for me. Staff I spoke to on the phone were very helpful. Took the stress away from me. Great job.
27 octobre 2026
Avis spontané
Réponse de Medibank
Hi Annie. Thank you for taking the time to share your feedback. We're pleased to hear that everything was sorted for you and that our team was able to provide helpful support when you called. Thank you for your kind words and for choosing Medibank - Robin.
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