I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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my first experience with surgery and…
my first experience with surgery and from start to finish every one was very nice helpful and explained clearly
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Pradip. Thank you for sharing your experience. We're so pleased to hear that your first surgery experience was a positive one and that you felt supported throughout the journey. It's great to know that everyone involved was helpful, kind, and took the time to explain things clearly. Wishing you all the best with your recovery, and thank you for choosing Medibank. Cheers - Robin.
Everything was sorted for me
Everything was sorted for me. Staff I spoke to on the phone were very helpful. Took the stress away from me. Great job.
27 octobre 2026
Avis spontané
Réponse de Medibank
Hi Annie. Thank you for taking the time to share your feedback. We're pleased to hear that everything was sorted for you and that our team was able to provide helpful support when you called. Thank you for your kind words and for choosing Medibank - Robin.
The financials were seamless
The financials were seamless. The concierge element was superfluous.
22 octobre 2026
Avis spontané
Réponse de Medibank
Hi David. Thank you for sharing your experience. We're pleased to hear that your claims and financial experience were seamless and helped make things easier during your treatment journey. Thank you for choosing Medibank. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Medibank always very helpful and…
Medibank always very helpful and understanding.
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi George. Thank you for your kind words. We're pleased to hear you've found Medibank helpful and understanding. Providing support and making things easier for our members is what we strive for, so it's great to know we've been able to do that for you. Thank you for your continued trust in Medibank. Take care - Robin.
Been with Medibank a while now
Been with Medibank a while now. Whilst there are good benefits… % relief on some Dental / Therapies & Surgeries… Simply wondering when & if Medibank to reduce premiums?
21 octobre 2026
Avis spontané
Réponse de Medibank
Hi Danny. Thank you for your feedback and for being a Medibank member. We're pleased to hear you've been able to make use of the benefits available for dental, therapies and surgery. You can review your policy by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at: https://bit.ly/Medibank-CoverReview
Kind regards Robin.
Every time i have needed hospital and…
Every time i have needed hospital and surgery Medibank has made the process easy thank you 😊
2 septembre 2026
Avis spontané
Réponse de Medibank
Hi Flame. Thank you for sharing your experience. We're pleased to hear that each time you've needed hospital treatment or surgery, the process has been made easy for you. Knowing you could focus on your health with less stress is exactly the support we aim to provide. Thank you for your kind words and for choosing Medibank. Take care - Robin.
Very prompt and very knowledgeable
Very prompt and very knowledgeable
Explained the procedure and were very friendly
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Joanne. I am pleased to hear that you received prompt, knowledgeable support and that the procedure was explained clearly. It's also wonderful to know our team made you feel comfortable with their friendly approach. Thank you for your kind words and for choosing Medibank - Robin.
Medibank provided a simple outcome.
It all happened with the absolute minnimum of fuss at a time when when you do not want additional problems to solve.
13 octobre 2026
Avis spontané
Réponse de Medibank
Hi Malcolm. Thank you for sharing your experience. I am happy to hear that everything was straightforward and that your claim was handled with a minimum of fuss. When you're dealing with hospital treatment, the last thing you need is extra problems to solve, so it's great to know we could make the process simple and stress free for you. Thank you for choosing Medibank - Robin.
Réponse de Medibank
Hi Ken. Thank you so much for the 5-star review. Take care, with kind regards Robin.
A very smooth experience
After admission to hospital, I paid only the $500 excess I had agreed to on the policy. There was no further paperwork. It was all very smooth and convenient.
13 octobre 2026
Avis spontané
Réponse de Medibank
Hi Judith. Thank you for sharing your experience. It is nice to hear that your hospital admission and claim process went so smoothly. Making things convenient during a hospital stay is exactly what we aim for. Thank you for choosing Medibank. Kind regards - Robin.
Fast responses and smooth booking…
Fast responses and smooth booking process.
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi Carolyn. Thank you for your feedback. I am pleased to hear that you experienced fast responses and a smooth booking process. Thank you for choosing Medibank. Cheers - Robin.
Everything went as planned.
22 octobre 2026
Avis spontané
Réponse de Medibank
Hello and thank you for taking the time to share your feedback. It is nice to hear that everything went as planned and met your expectations. Thank you for choosing Medibank. Take care - Robin.
Using your sms system is a waste of…
Using your sms system is a waste of time and so inefficient. I can’t see how the customer experience is enhanced by this? Speaking to a person is quick and efficient.
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi Peter. Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our SMS service has been frustrating. We understand that when you need assistance, speaking directly with a person can often feel quicker and more efficient. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Easy
every detail handled to a high level of professional for my recent surgery
7 octobre 2026
Avis spontané
Réponse de Medibank
Hi Russ. Thank you for sharing your experience. It is great to hear that every detail was handled to a high professional standard during your recent surgery. Knowing that you felt well supported throughout the process is exactly what we aim for. We appreciate your kind feedback and wish you all the best with your recovery. Take care - Robin.
The service is great and everything…
The service is great and everything went smoothly.
9 octobre 2026
Avis spontané
Réponse de Medibank
Hi Graham. Thank you for your positive feedback. Providing a straightforward and positive experience for our members is what we strive for, so it's wonderful to know we delivered on that for you. Thank you for choosing Medibank - Robin.
Excellent Customer Service and Great Hospital Cover
I had a great experience with Medibank during my recent hospital admission. They helped cover my hospital expenses, giving me peace of mind during a stressful time. Their customer service was excellent, and the staff were friendly, helpful, and supportive throughout the process. I’m glad I had Medibank cover when I needed it most and would happily recommend them to others.
23 octobre 2026
Avis spontané
Réponse de Medibank
Hi AJ. Thank you for taking the time to share your experience. I am pleased to hear that your hospital cover provided peace of mind. It's also wonderful to know that you found our customer service team friendly, helpful and supportive throughout the process. Thank you for your kind words and for recommending Medibank. We're grateful to have been there for you when you needed us most - Cheers Robin.
The hospital experience was good but…
The hospital experience was good but very disappointed about the extras and the out of pocket fees biopsy less than 10% covered and 20% for surgery pay Medicare pay private pay huge gap
15 octobre 2026
Avis spontané
Réponse de Medibank
Hi Mike. Thank you for sharing your feedback. We're pleased to hear that your hospital experience was a positive one. We're sorry, however, to learn of your disappointment with unexpected out of pocket expenses. All information relating to the cost of your admission must be provided by your doctor or hospital as part of informed financial consent. If you need a hand or have any questions, our friendly team is here to help, through our contact page here: https://www.medibank.com.au/contact-us/
Warm regards, Robin & the Medibank Team.
Great customer service
Great customer service. Stress free process for the claim.
24 octobre 2026
Avis spontané
Réponse de Medibank
Hi Han. Thank you for your feedback. I am pleased to hear that you received great customer service. Making the process as simple and straightforward as possible for our members is what we aim for. Take care - Robin.
Medibank covered the full cost of my gastroscopy
Medibank covered the full cost of my gastroscopy. No out of pocket. Easy peasy!
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi Kelli. Thank you for sharing your experience. It is lovely to hear that your gastroscopy was fully covered, without out-of-pocket costs. Knowing you could focus on your health without worrying about additional expenses is exactly the kind of support we aim to provide. Thank you for your kind feedback and for choosing Medibank -Robin.
No problems at all
26 octobre 2026
Avis spontané
Réponse de Medibank
Hi Ralph. Thank you for taking the time to leave a review. We're pleased to hear that everything went smoothly and that you had no problems at all. Thank you for choosing Medibank - Robin.
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