Heavenly London Avis 

192
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Heavenly London has become my favorite jewelry brand! As someone from Austria, I’ve never had any issues with customs, making the entire experience smooth and stress-free. I own five stunning p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can't express how much I love this brand, the team at Heavenly London have been so incredibly helpful when I come knocking for another pressie for my wife or family and every time they get it right.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The best imitation diamond ear studs and tennis bracelet I have ever bought. Often when you order on line the items never look as good. These look even better and are an incredibly good price. Be... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently brought the Serpent Ring and matching Gold 'Diamond' Leverback Hoop with Serpent Drop Earrings and absolutely LOVE THEM! I have so many amazing comments every time I wear them, they are com... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie fantaisie

Écrit par l'entreprise

Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

192 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(192)

34 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beautiful jewellery and efficient…

Beautiful jewellery and efficient delivery. I bought the most gorgeous climbing snake earrings in gold.
We are often dominated by the bigger jewellery companies like Monica Vinader etc; give the smaller jewellery companies a chance. You won’t regret it.
-Paulina Georgiou.

2 janvier 2024
Logo de Heavenly London

Réponse de Heavenly London

We are beyond thrilled that you are pleased with your order, many thanks XXX

Noté 5 sur 5 étoiles

Love my ring and the fantastic customer…

Love my ring and the fantastic customer service that Heavenly London give

27 décembre 2023
Logo de Heavenly London

Réponse de Heavenly London

Thank you SO much we are delighted you like your ring. Thank you for taking the time to write such a loverly review XX

Noté 5 sur 5 étoiles

Great service, great product.

I ordered a ring ahead of christmas, it was the wrong size. I emailed in as I had a couple of questions. Had instant replies and helped me do a new order and sorted a refund for the old purchase. Really good service and the ring looks brilliant. Thanks so much!

29 décembre 2023
Avis spontané
Logo de Heavenly London

Réponse de Heavenly London

Thank you so much for taking the time to write to us, we really appreciate it. It's hard to get ring sizing right over the web so thank you for your patience.
Thanks again X

Noté 1 sur 5 étoiles

Beautiful jewellery, terrible customer service

I asked to return a necklace that I purchased well in advance of my partner’s birthday. She wore it a couple of times (and looked after it) and one of the links came away. I asked what my options were, I was told that there’s a 6 month guarantee and that I had to get it fixed elsewhere. I emailed back at my disappointment that Heavenly couldn’t help in any way, never even received a reply. Unfortunately have taken other jewellery purchases elsewhere as a result.

31 juillet 2023
Avis spontané
Logo de Heavenly London

Réponse de Heavenly London

Thank you for your review Nicholas. We do i'm afraid have a 6 month warranty period for our jewellery. As i explained in my email, we are now able to offer this service with our goldsmith. We are literally just a tiny team of two people! We are also working on bringing out a replating, cleaning and repairs service bundle by the end of this year.
Thanks again for taking the time to write your response and wishing you a happy 2024.
Maddy x

Noté 5 sur 5 étoiles

Beautiful imitation jewellery fabulous designs.

The best imitation diamond ear studs and tennis bracelet I have ever bought.
Often when you order on line the items never look as good.
These look even better and are an incredibly good price.
Beautifully packaged with instructions on how to look after your jewellery which is very helpful.
Very easy to order and efficient in every way.
Thank you Heavenly London my daughters will be thrilled with their presents.

20 décembre 2023
Avis spontané
Logo de Heavenly London

Réponse de Heavenly London

Thank you SO much. We are just delighted to hear of your positive experience :)

Noté 5 sur 5 étoiles

Beautiful Brand

Beautiful Brand, exquisite pieces. This is my second purchase. The level of service goes above and beyond. Fantastic communication throughout and fast delivery. Will defiantly be buying again,

24 novembre 2023
Avis spontané
Logo de Heavenly London

Réponse de Heavenly London

Goodness me thank you thank you thank you x

Noté 5 sur 5 étoiles

Very impressed with this company

Very impressed with this company, I have bought several items for my daughter and they take extra care with the packaging and delivery very quick
Lovely jewellery too

27 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

So lovely thank you for taking the time to write such gorgeous feedback x

Noté 5 sur 5 étoiles

Beautiful earrings

Beautiful earrings. Sit nicely in my ears. Nice to know the Princess of Wales has a pair too.

27 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

Aw how lovely. Haven't changed the design since pre 2012 when she first wore them! So glad you like them X

Noté 5 sur 5 étoiles

Slick

Products are good and service excellent.

27 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

What a lovely review, thank you Bill !

Noté 5 sur 5 étoiles

Timely delivery of birthday gift

Delivered on time to my niece for her birthday. She loved the earrings and was excited to wear them.

1 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

Thank you so much for taking the time to write. So glad your niece likes her earrings :)

Noté 5 sur 5 étoiles

Beautiful jewellery

Beautiful jewellery, fairly priced and nicely presented. It is always exciting when I receive an order to see how beautifully made each piece is. I have to admit to quite a collection because I just can't resist a new piece of jewellery.
Denise Abrahams

3 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

What gorgeous words, thank you so much XX

Noté 5 sur 5 étoiles

Earrings are lovely!

Earrings, which arrived quickly and when promised, are lovely. Thank you.

6 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

Thank you for your lovely review, we are delighted you're happy with your purchase x

Noté 5 sur 5 étoiles

Heavenly indeed

Light weight and just what I wanted. Clever design that can be a clip on or used for pierced ears.
The box is small and not as smart as a jewellery box usually is.

3 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

Thank you so much for your lovely review Anne! Please get in touch with us if you would like a larger box? Thank you again x x

Noté 5 sur 5 étoiles

Efficient service

Had trouble with the website not working properly but the customer service was excellent ordered my item for me and invoiced me. The necklace arrived within a few days and was nicely packaged and looked beautiful.

1 novembre 2023
Logo de Heavenly London

Réponse de Heavenly London

Thank you for taking the time to write such a Heavenly review. We are so grateful thank you xxx

Noté 5 sur 5 étoiles

Couldn’t recommend more highly - LOVE

Heavenly London is my jewelry go to, every time. Over the years I’ve bought many pieces for myself but also as gifts for family and friends. Without fail, each recipient delights in how special the pieces are. I get compliments all the time when I wear my pieces. So much work must go into conceiving, designing, sourcing, producing and marketing them.

I very much admire all Maddy (a busy mum of two young children) and her fabulous team have built. I truly love the brand for their ever evolving designs, the creativity, quality & price point but it must be said their service is the best I’ve ever come across in the industry. So personal, super reactive and always willing to help. They go above and beyond in everything they do. Everyday. I’m a fan, as are all my friends and family now!

2 octobre 2023
Noté 5 sur 5 étoiles

Stunning

Absolutely stunning jewellery - very well made and such wonderful service too. Always so thrilled to receive a Heavenly parcel which comes tracked and with regular updates. Can't wait to wear my latest gems! XX

2 octobre 2023
Noté 5 sur 5 étoiles

Earrings are beautiful!

Earrings are beautiful. I had them in silver already so knew how stunning they are but I treated my mum to them in gold & they’re even more stunning, if that was even possible! Customer service is exceptional too, not just their products are amazing, can’t recommend Heavenly Necklaces enough :)

2 octobre 2023
Noté 5 sur 5 étoiles

Stunning earrings

Stunning earrings! Love these earrings - classy, very pretty, great price. Super speedy delivery. Delighted with this purchase.

7 septembre 2023
Logo de Heavenly London

Réponse de Heavenly London

We're so grateful for the positive feedback and really appreciate you taking the time to spread the love. Thank you X

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus