Helcim Avis 924

Jocelyn Yet was wonderful to work with. She answered all my questions and solved all my concerns. Very friendly. The Helcim fees is better than expected and the company is very easy to work with.

I’ve been using Helcim and have to say, their customer service really stands out. They’re committed to helping you understand the platform and genuinely care about making things simple for their clients—which makes a big difference, especially if you’re new to this kind of tool.

The product itself is very user-friendly, making it easy to get started without feeling overwhelmed. It covers all the basics and runs smoothly.

If I had one small wish, it would be for more graphic options to personalize invoices. The current design features are a bit limited, but they definitely get the job done.

Overall, a solid choice—especially for beginners looking for a reliable, supportive platform to manage payments and invoicing!

Helcim customer support was fantastic! They were always ready to jump on a call to help us troubleshoot issues that popped up. While the product is really user-friendly, comprehensive and practical, the best part about Helcim is that the onboarding team was very knowledgeable and able to listen to our problems and come up with a solution that fit our processes.

Had my event this weekend. It had a little learning curve but I quickly figured it out. Didn't have to worry about screen burn in because it turns itself off after minutes of disuse, also answers prolonging the battery life. 10/10 Can't wait to use again!

30 minutes after applying, I received an email saying my application was declined. I sent in ALL my paperwork and not one reason at all was given as to why I would be declined. Did you even look at my paperwork that YOU DID NOT EVEN ASK FOR??? I have been using Square for the past 15 years. I guess I will stay with a company that appreciates loyal and good customers.

AJ did a great job helping us get going.

Review of Helcim Onboarding Specialist – Amy Kinnon
I recently explored Helcim as a potential payment processor for my business. After dealing with several other gateway providers—each falling short due to restrictive policies, complex software, or poor integration with our website—I needed to determine whether Helcim could offer a better fit both operationally and technically.
Working with Amy Kinnon, Helcim’s onboarding specialist, made a significant difference. Here’s what stood out:
• Clear Communication: Amy explained Helcim’s policies and operations in a clear, straightforward way, making it easy to understand how the system works.
• Efficient Support Structure: Rather than trying to cover everything herself, Amy referred me to the right internal resources and departments at Helcim to get detailed answers and support when needed.
• PCI Compliance Support: One of my top concerns was PCI compliance. Amy immediately connected me with resources that clearly outlined Helcim’s approach and what would be required from my business.
• Developer-Friendly Guidance: Amy helped address technical concerns from my developer, ensuring we understood how Helcim could integrate smoothly with our existing website structure.
• Client-Focused Approach: She took the time to understand my specific business needs and provided tailored information, rather than a generic pitch.
Thanks to Amy’s professionalism and support, I feel confident that Helcim is a strong, flexible solution backed by a team truly committed to helping businesses succeed.

An employee (Ana G) called me and offered to help set everything up and it made the whole thing so easy. Very impressed so far.

The CSR that assisted me was very pleasant and knowledgeable. I'm really pleased with Helcim's service.

I've been very happy with my customer service so far!

Ana was polite, considerate, attentive and patient the software tools are great and easy to follow

I like that there was a free 30 min onboarding google meeting with a local employee. She was personable and professional and gave all little hints and tricks I needed to onboard smoothly

Aj Robles was very helpful.

Multiple automatic reminders for meeting were very annoying.

Ana knew exactly what needed to be done to create the four ways for my clients to pay me. She guided me very patiently through the process. It was easy, and she was a pleasure to work with.

Excellent customer Service

great experience. got more value than i expected. looking forward to this collaboration

Helcim is, bluntly, the worst option in this space. Their pricing isn’t honest, their features lag behind, and they’ll shut down your account without warning or reason. The overall experience feels years behind what others offer. If you’re comparing payment processors, look elsewhere

Jocelyn Yet walked me though the entire set up and help with all the settings. My system is working and at this stage of the game I'm thrilled with it, I'm on my 1st week with Helcim. The feature that passes the percentage charge on the customers is fabulous, now we don't have to calculate it.

Great low rate on credit card fees.
Jocelyn Yet
Helcim - Merchant Success Specialist was extremely helpfull in aiding me in setting up the new credit card processing equipment.