Hello Neighbour Avis 

659
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Big shout out to Rebecca Lancelot who along with the rest of the team at Hello Neighbour helped us secure further tenants and have a seamless stress free transition from one tenant to another. Always... Voir plus

Noté 5 sur 5 étoiles

Lauren@hello-neighbour was fantastic from start to finish she processed two lots of tenants for two separate flats ,chased up and kept us updated. Even getting out the APTs all in good time so everyon... Voir plus

Noté 5 sur 5 étoiles

From the beginning it was such an easy process. Booking the viewing took me one minute, and after that everything went very smoothly and easy. Rebecca (our agent) helped us through the whole process a... Voir plus

Noté 4 sur 5 étoiles

Hello Neighbour agents have managed our property very well. They always inform us in advance of upcoming renewals, gas safety checks etc. Agent Melissa Burrows was very helpful and proficient with cor... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location immobilière
  2. aussi dans
  3. Agence immobilière
  4. Maintenance immobilière
  5. Société de gestion immobilière

Écrit par l'entreprise

We make lettings simple, fair and fast. We match great homes with great tenants, with no hidden costs or headaches… for anyone. With Hello Neighbour you can rest assured that our tenants and properties are well cared for. What’s more we save landlords on average 67% in fees compared to the average high street agent.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

659 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(659)

73 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lauren did an amazing job

Lauren did an amazing job. I appreciate her updating me and resolving all issues as quickly as possible. Thank you for making the process easy

11 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very reasonable fees

Communication is clear and to the point. No waiting days for replies to emails. Charges are very reasonable and kept low due to their business model. Recently attended online session on Renters Rights Act which was very useful and free.

10 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I love Hello Neighbour....!!

I have been with Hello Neighbour for a few years now and have nothing but praise for them. All the way through I have had prompt and exceptional service. Isabella in lettings has been totally lovely and 100% on the ball with everything. As for Josh, my property manager - he has been more than amazing!! I had a very challenging tenant which he handled really well, whilst being on hand to advise on everything that came up. There was never any delay in communicatons and I appreciated so much having such a top property manager at what was a challenging time for me.

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

From the first day when we went to view…

From the first day when we went to view our flat till our final deposit each and every person from Hello Neighbour were amazing and absolutely helpful.

I would like to extend my heartfelt thanks to Lauren, she's been great during that period.

Hello neighbour was so authentic and trustworthy letting agents.

8 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Helpful, responsive, and competitive

I’ve been working with Hello Neighbour for nearly three years, and they’ve consistently been a pleasure to deal with, always helpful, responsive, and competitively priced.

11 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

First class service!

I find the Hello Neighbour team very efficient, with speedy responses to queries and any work that needs doing is organised well and at a decent price. Can't recommend the Hello Neighbour team more highly!

12 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible platform

Terrible platform, one of the worst I've ever used. For a start, there is no in-built messenger between enquiries and landlord - who came up with this obscene arrangement, if you are an ONLINE agent?! The idea is that you are supposed to call back every single enquiry left under your ad - why would you want that and not just email back your questions and filter them through this way 100 quicker and more efficient?!
Secondly, you have to call them to turn the ad off, there is no option at all to manually turn off advertising. I am sorry, what?! Who came up with it? It gets even worse - I had to call twice about one ad, because the guy said he'd do it but obviously never did, so I had to call AGAIN to turn the ad off. Absolutely awful. Will never use it again.

25 août 2025
Avis spontané
Logo de Hello Neighbour

Réponse de Hello Neighbour

Dear Consumer,

I’m sorry to hear that you were not happy with the software when you used it.

However, it was a while ago and since then, we have introduced an in-app chat function and added the ability to withdraw your advert directly.

We pride ourselves on listening to our customers and resolving their pain points, so I’d be love to show you the updated functionality.
I’ve sent a separate message regarding this.

Kind regards
Richard

Noté 5 sur 5 étoiles

This company has been excellent in…

This company has been excellent in finding good tenants and looking after them and myself as the landlord. Josh has been my property manager and always exceptionally efficient and responsive, which I truly appreciate.

1 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience

I had a great experience listing my flat with Hello Neighbour - Javier was always on hand to patiently answer any questions! I will be recommending the service to others.

31 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

The best property management company!

We were with a traditional agency before and paid double the monthly fee for half the involvement! Really pleased with Hello Neighbour and would recommend to all owners especially like us who live abroad.

17 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Good experience

I have had a positive experience with HN during my first year of using them. They found us lovely tenants and its working well. The new contract extension was also managed quick and efficiently. They are also reasonably priced.

29 septembre 2025
Avis spontané

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