Hello Cake addressed my concern, even though it was a product they didn't produce , but it was a product of a company they bought.
L'entreprise a répondu
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Lisez les avis des autres
First of all, the product itself is delightful! I also love the frankness of the company about what you provide: tools and assistance and help in our sexually intimate moments (even with ourselves!).... Voir plus
L'entreprise a répondu
The product i purchased , tingle to mingle . my wife was telling me she didnt feel anything different Stimulation wise , ,just the application itself. Honsetly i was a little disappointed as well... Voir plus
L'entreprise a répondu
My package was never delivered and I emailed twice to see if there was an issues and no one ever got back to me.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Coordonnées de contact
Calabasas, Etats-Unis
- hello@hellocake.com
- hellocake.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had shipping issues and a lost…
I had shipping issues and a lost package. The employees ensured to rapidly rectify the problems.
12 août 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Still haven’t received the other half…
Still haven’t received the other half of my order
10 août 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Great customer service and fast discret…
Great customer service and fast discret shipping.
7 août 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
5 stars because your products have…
5 stars because your products have changed my life! I do, however, wish shipping was faster. But other than that, I don’t know where I would be without y’all!🤗
5 août 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Absolutely amazing
Absolutely amazing! I lost my charger, and they made the process of getting a new one so convenient.
5 août 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Place my order July 29
Place my order July 29. They said my order was shipped out to a totally different state and it was delivered to me. It wasn’t I don’t live in NC have had trouble with them in the past but nothing this severe. They keep telling me the same thing that they were gonna reach out to the pharmacy and get help but they don’t. I do not recommend Hello cake at all. Not only this has happened once but this happened three or four times. I don’t know if they have trouble with the pharmacy or what it is, but it’s always something. Now I can’t get them to answer me back. So I lost $60 for 6 pills.
29 juillet 2026
Avis spontané
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Very impressed with Hello Cake's…
Very impressed with Hello Cake's outstanding customer support! I purchased a defective item and they were quick to offer to replace it and sent me a replacement.
21 juillet 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
The vibrating ring stopped working…
The vibrating ring stopped working after using it two times. The charging process shows battery full with light on, but does not start anymore.
21 juillet 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
I bought a product from a retail store…
I bought a product from a retail store and there was no charger so I messaged customer service and they immediately shipped one to me! Good service good product!
21 juillet 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Order to delivery took long….product…
Order to delivery took long….product def not as good as vanilla chai
21 juillet 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
quick and product works
18 juin 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Poor subscription management
I really dislike how clunky HelloCake's subscription service is. It is impossible to put a subscription on pause.
2 juillet 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Poor flavor choice
The cake I received didn’t match the description. I ordered a chocolate cake but it tasted more like vanilla. Delivery was on time, but the misdescription was a letdown. For the price paid, I expected something more accurate. Just not what I wanted. I don’t think I’ll order from here again.
21 juillet 2026
Avis spontané
Réponse de Hello Cake
We are so sorry to hear about your experience! Thank you for providing us with this feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Amazing customer service
2 juillet 2026
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Faulty device upon opening and charging - quick fix
I have enjoyed HC's products for a while now (solo equipment). After getting married, I encouraged my wife for us to use a vibrating ring to spice things up a little, well it did spice things up. Long story short, the first device got worn out, and then the second one too. When I received our third toy, I opened it and charged it first like I did with the others. When the light was solid, I unplugged it and checked it. It did not work at all. I repeated this step and still, no charge. I was bummed but my wife even more so. I contacted HC and they understood and quickly sent a new one, which works like a charm. Big thanks for the quick fix HC! I will continue using your products, even my solo equipment for time on work trips!!! ;-).
29 juin 2026
Réponse de Hello Cake
Game on! We're so glad to hear that the replacement is doing it's job. We also appreciate your continued support and really appreciate the feedback. We're here for you if you ever need anything!
Réponse de Hello Cake
Thank you for your feedback! We truly appreciate the kind words. We hope you're enjoying everything!
They lie about when their products ship
29 juin 2026
Réponse de Hello Cake
We're so sorry for the shipping delays that your order encountered. We have fixed these issues and orders will be shipping on time moving forward.
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
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