Hello Cake addressed my concern, even though it was a product they didn't produce , but it was a product of a company they bought.
L'entreprise a répondu
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Lisez les avis des autres
First of all, the product itself is delightful! I also love the frankness of the company about what you provide: tools and assistance and help in our sexually intimate moments (even with ourselves!).... Voir plus
L'entreprise a répondu
The product i purchased , tingle to mingle . my wife was telling me she didnt feel anything different Stimulation wise , ,just the application itself. Honsetly i was a little disappointed as well... Voir plus
L'entreprise a répondu
My package was never delivered and I emailed twice to see if there was an issues and no one ever got back to me.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Coordonnées de contact
Calabasas, Etats-Unis
- hello@hellocake.com
- hellocake.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Not received product yet
22 janvier 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Signed me up for recurring shipments…
Signed me up for recurring shipments that I did not elect for myself.
22 janvier 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. On our end we do not have the ability to add a subscription to an account. This can only be done at the time of individual sign up. Each purchase must select a one time order or a subscription option. Please be on the look out for a separate email from our team to continue assisting you.
I didn’t feel anything
20 janvier 2026
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Simple and easy
Simple and easy. Excellent product without the after effects. Highly recommend
23 décembre 2025
Réponse de Hello Cake
This make us so happy! We are glad you're enjoying your item!
Réponse de Hello Cake
This make us so happy! Thank you so much for your review!
Did nothing for me…
Just didn’t work for me. Will use til, they’re done. If anything changes. I’ll be sure to update.
30 décembre 2025
Réponse de Hello Cake
Hi Sheda, We're so sorry to hear you didn't get the results you were looking for. You can reach out to your doctor in the "Messages" section of your dashboard to review the results you are currently seeing to see what they might recommend. We appreciate your feedback and we can be reached at any time at hello@hellocake.com if you need anything.
They honor their warranty no questions…
They honor their warranty no questions asked. Super legit.
29 décembre 2025
Réponse de Hello Cake
Thank you so much for your review!
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Awful. They changed their product to a lesser/cheaper device. SAVE YOUR MONEY.
Awful. I had the original blue device and what they sent me was absolutely a different product and looks different. It doesn’t function at all the same as the blue one I still own. It’s simply the worst, no suction. Any positive review is most likely for the previous device. Submitted return request and haven’t heard back. I guess I’ll just have to tell all the women I know to stay far far far far away from this brand. If I could give 0 stars I would. $50 down the drain, please learn from this review and SAVE YOUR MONEY and go buy from a different brand who actually has good customer service.
30 décembre 2025
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
I bought a device it worked and stopped…
I bought a device it worked and stopped working reached out to hello cake. I have multiple devices I use and are good products but once in a while you get a defective one. Submitted a request for replacement no issues a replacement was sent in the mail took couple weeks to arrive. Great customer service and care provided they stand behind their product and customer satisfaction is guaranteed.
29 décembre 2025
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
It don’t Work @ All … Sorry I have to…
It don’t Work @ All … Sorry I have to get the product back .
Thx.
23 décembre 2025
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Awful customer service response time
Awful customer service response time . Vague tracking of order which took far too long . Slow and not customer oriented
22 décembre 2025
Réponse de Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Easy to use and usefyl directions
19 novembre 2025
Réponse de Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Réponse de Hello Cake
Thank you so much for your review! We hope you enjoy your purchase!
Hello Cake com was very prompt and…
Hello Cake com was very prompt and understanding with my problem. I would recommend using them.
18 novembre 2025
Réponse de Hello Cake
Thanks for your review! We appreciate your positive feedback and look forward to fulfilling all future purchases! Enjoy!
Customer service was excellent
Customer service was excellent. My product stopped working and they shipped me a new one.
18 novembre 2025
Réponse de Hello Cake
This make us so happy! We're pleased to hear you were satisfied with your experience with our team. We hope you enjoy your replacement!
Time from order to receive product great product, quick service was…
Time from order to receive product was rapid.
Love the product. It dispenses easily and feels great
17 novembre 2025
Réponse de Hello Cake
Thank you for your amazing review! We're pleased to hear you were satisfied with our service. Enjoy!
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