My son's acne was at an all time high and it was really affecting his self-esteem. True Health has been an absolute blessing in his life. He immediately saw positive results and has since been acne... Voir plus
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Clear health support team has been exceptional!! I would recommend them not only because they are legit and my acne has actually cleared, but because their support line has been life saving. They answ... Voir plus
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My son struggled with very bad acne and his dermatologist just wasn’t willing to give him Accutane. Thanks a million to ClearHealth, his skin is clear and he’s more confident.
L'entreprise a répondu
Clear Health has been an absolute God-send. I have struggled with acne since I was 13. I did a round of Accutane at 27 with a local dermatology office. The monthly visits and bloodwork was expensive a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
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4,6
Excellent
194 avis
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Overall great company and good product
Easy to work with, treatment also was very effective.
7 novembre 2025
Avis spontané
Réponse de Clear Health
Appreciate the kind words, Blake! So glad to hear your treatment worked well and the process felt simple.
Sent an email to customer support
Sent an email to customer support. Never received a reply after initial acceptance of email.
Update: got an email and a call (which I couldn't take at the time) shortly after writing this review. Thank you trustpilot!
13 octobre 2025
Réponse de Clear Health
Thank you for letting us know, and we’re sorry to hear you didn’t receive a follow-up after your initial email was acknowledged. That’s not the experience we want anyone to have.
We’d really like to resolve this for you as quickly as possible. I did attempt to give you a call prior to responding to this review, but I wasn't able to reach you. When you have a moment, please email us again at support@helloclearhealth.com with “Review Follow-Up” in the subject line so we can prioritize your message. You’re also welcome to include the best phone number and time to reach you, and I will contact you directly.
Thank you for giving us the chance to make this right. We truly want to support you and your daughter through treatment.
- Taylor W
taylor@helloclearhealth.com
This is not a program to become a part of!
Customer service is far from helpful. I do not recommend this company for accutane. The process is not well explained. Access on your phone is challenging to maneuver the site. I called and reached out via text as they suggested for faster response time and no one ever returned my call. Now they are refusing to help with the filling of my daughters prescription. As any of you know, when your child is suffering from acne, getting picked on for it, you need this yesterday. I've been in medical for 30 years, trust me.....this is not the program to become apart of.
6 novembre 2025
Avis spontané
Réponse de Clear Health
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how important timely treatment is, especially when it involves your child’s well-being and confidence. That’s something we take very seriously.
The iPledge program, which is required by the FDA for all Accutane prescriptions regardless of provider or pharmacy, can unfortunately be complex and sometimes time-sensitive. We understand how frustrating this can be, and we aim to support families through each step. We’d like to review your daughter’s account directly to make sure the enrollment, questions, and prescription steps are in order and to help move things forward quickly where possible.
Prior to responding to your review, I have already reached out to you via email so I can go further into this information and I look forward to your response.
Thank you again for your feedback. We’re committed to improving communication, clarity, and support, and we would appreciate the opportunity to assist you and your daughter directly.
- Taylor W
taylor@helloclearhealth.com
Very quick responses throughout the…
Very quick responses throughout the process and very helpful.
30 septembre 2025
Avis spontané
Customer Service is not good
The customer service is not satisfactory.
You are required to be inconvenienced with multiple tests to prove your health status, particularly, I am in menopause and was told I have to prove I'm in menopause status by going to get labs done.
I'm very aware of the iPledge requirements as this is not my first time using isotretinoin.
I thought the online process with Clear Health service would be convenient and beneficial.... It's far from that!
The lack of empathy for patients is obvious.
6 octobre 2025
Avis spontané
Réponse de Clear Health
We’re truly sorry to hear that your experience did not meet expectations. While we must follow all federally regulated iPledge requirements for patient safety, our goal is always to make the process as smooth and supportive as possible.
We completely understand that the iPledge steps can sometimes feel inconvenient, especially for patients eager to begin treatment. Please know our team does everything possible to guide each patient through the process with clarity and care, while still upholding FDA/iPledge regulations and guidelines.
We appreciate your feedback and will use it to continue improving how we communicate and support patients through the iPledge requirements.
Taylor W.
taylor@helloclearhealth.com
You won’t regret using this service!
I’ve gone through this service personally and also used it for two of my children. Customer service is top notch, and the medical care and medication are both affordable and accessible. The dermatologists are responsive if you have questions, but you’re also given a lot of information up front so you know what to expect since there’s so much misinformation out there about Accutane.
This was life changing for me as an adult who struggled with a really horrific breakout that caused so much distress. I wouldn’t hesitate to use them again if I need them (hoping I don’t of course). I love that they also offer longer term microdosing options. 10/10 experience
18 septembre 2024
Avis spontané
They made the process easy to do it
21 décembre 2024
Avis spontané
terrible communication
i've never posted a review ever but felt compelled to after my experience with clear health--- i signed up with clear health expecting reliable care, especially given how expensive the service is. unfortunately, my experience has been the opposite.
my new prescription should have been filled at the start of the month, but there was a mix-up between my pharmacy and clear health. what should have been a simple fix turned into weeks of silence. it was nearly impossible to get in touch with anyone, and during that time my treatment was interrupted and my skin condition worsened.
when i finally got on the phone with taylor from clear health (almost a week after the fact) they told me it was my pharmacy’s fault. that may very well be true, but it doesn’t excuse the lack of communication or the delay. it’s bad practice to shift blame instead of taking accountability and ensuring patients get the care they need on time.
to make matters worse, they only bothered to reach out after i had already cancelled my treatment. for the price they charge, the bare minimum should be timely communication and responsibility when things go wrong.
clear health failed on both counts, and i can’t recommend them to anyone who needs dependable dermatology care.
22 août 2025
Avis spontané
Réponse de Clear Health
We appreciate you taking the time to share your feedback.
Prior to this review being written and after speaking with you directly and reviewing what occurred, I offered corrective steps to resolve the matter, which you declined. While we respect your decision, I want to assure you that we always strive to provide timely, attentive support, and we’re sorry to hear your experience did not meet expectations.
When prescriptions are sent to a local pharmacy, there are occasionally challenges outside of our direct control. While we do our best to coordinate and resolve issues, some local pharmacies and pharmacists may not be as familiar with Isotretinoin and iPledge Program requirements (as you acknowledged), which can unfortunately create delays. To maintain transparency, we make every effort to clearly explain what happened and provide supporting details so patients remain fully informed. This is also why we recommend using our in-house pharmacy whenever possible, as patients typically experience a more seamless and reliable process when treatment is managed end-to-end by our team.
That said, communication is something we take very seriously. Our team responds to all patient inquiries, though messages received outside of business hours may take longer to address. We regret if this gave the impression of silence, as that is never our intent.
Finally, when a patient chooses to discontinue care, I still follow up personally to ensure they are aware of their options and to offer additional support if needed. Our commitment remains to provide each patient with the care and service they signed up for, regardless of the circumstances.
We value your feedback, as it helps us strengthen the systems we have in place.
Taylor W.
Clear Health Support Manager
I was on accutane for the standard…
I was on accutane for the standard protocol and I had no problems at all. I just finished my treatment. If I had any issues or questions they responded fairly quickly. I would recommend this to anyone who had any problems with acne or their skin.
14 août 2025
Avis spontané
Great staff
The staff at clear health are phenomenal. The doctors are knowledgeable and the office staff is very professional. They go above and beyond to help you, including with nightmare insurance. Taylor, and everyone else I have spoken to there, are true professionals.
13 août 2025
Avis spontané
Happy
I don't have anything negative to say about my experience. It was quick, easy, results have been very slow but I am still happy overall with the fast service.
8 août 2025
Avis spontané
Sketchy practice
Wanted to like them. I did Everything they needed ...2 months of blood work...urine work that I have to drive 30+ minutes for just for them to deny me right before they sent the prescription know why? THEY ACCESSED MY MEDICAL INFORMATION ILLEGALLY. I don't care if my leg is cut off this is about my acne and not being pregnant. No other information was ever needed.
8 août 2025
Avis spontané
Réponse de Clear Health
We take patient privacy and HIPAA compliance very seriously and never access or share medical information without proper consent. As with any medical facility, obtaining records requires a signed release form, and patients must provide accurate and complete health information so our medical team can safely proceed with care.
Our team thoroughly reviews with each patient the requirements needed to move forward with treatment. If essential health information is not provided during the evaluation, we cannot proceed in accordance with clinical guidelines and safety standards. These safeguards go beyond iPledge requirements and are in place to protect the health and well-being of every patient we serve.
We appreciate having had the opportunity to speak with you directly, prior to this review, to explain your case and ensure you fully understood the process. Our priority will always be transparency, professionalism, and the highest standards of care.
Taylor W.
Clear Health Support Manager
Clear Health has been amazing since day…
Clear Health has been exceptional from day one. I have never had any issues with Clear Health, and everything is handled promptly. I wish I had discovered them earlier. I would highly recommend them.
4 octobre 2024
Avis spontané
Great experience, easy process
Very easy process from the beginning! All my questions were answered and got my medication as quickly as possible :) Very upfront about everything
2 août 2025
Avis spontané
Unfortunate experience
I’ve been using HelloClearHealth for a while without issue, but my most recent experience was really disappointing.
They didn’t ship my package for over two weeks. To their credit, they reimbursed me for the month which I appreciated. However, when the package finally shipped, it was delivered to my old address despite my request to update my shipping information as I had already moved. This was PRIOR to shipping, and they had confirmed this change BEFORE shipment. As a result, I never received the package.
I reached out multiple times but didn’t get a response for about a week. It wasn’t until I asked to cancel my subscription that they finally responded, and even then, they didn’t acknowledge the shipping issue at all! Overall, I expected better communication and accountability from a service I had trusted for so long.
24 juin 2025
Avis spontané
Réponse de Clear Health
We’re sorry to hear that your most recent experience didn’t meet expectations. We did issue you a full reimbursement for the month as soon as there was a delay with your shipment, and we agree that’s the right thing to do.
However, to clarify for others reading: we only ship medication when a patient confirms their shipping address and payment. Once a package leaves our pharmacy, we don’t have the ability to reroute it unless the carrier allows it. That’s why we always recommend patients double-check the address on file before confirming an order.
We also offer the option to pick up medication at a local pharmacy if preferred, and many of our patients choose that route for added flexibility.
If there’s ever a breakdown in communication, we take full accountability and we’re always available via email to help resolve any open issues. We appreciate your past trust and hope you’ll give us another chance in the future.
Karolyn and Taylor provided exceptional…
Karolyn and Taylor provided exceptional support with my insurance requests, even after I completed my Accutane treatment. I am truly happy and grateful for their prompt and friendly assistance.
16 juin 2025
Avis spontané
Réponse de Clear Health
Thank you Katie!
They have been responsive and helpful
They have been responsive and helpful. Taylor answered all of my questions thoroughly.
2 juin 2025
Avis spontané
Not the safest solution
ClearHealth approved me for Accutane based solely on an online intake form and uploaded photos, without providing me with any live consultation, it was very impersonal given the potency of this drug, it raised a red alarm for me.
Shortly afterward, I checked with my personal doctor—and was strongly advised against Accutane, making it clear that the online approval was not only insufficient but potentially unsafe.
Although I never received the prescription or began treatment, and immediately halted the process, ClearHealth refused to issue a refund, citing that a medical evaluation had technically been “completed.” In my view, this "evaluation" did not meet the basic standard of care expected for such a dangerous medication. I was offered no follow-up, no reassessment, and no meaningful opportunity to address serious safety concerns that arose afterward.
If you're considering using ClearHealth for Accutane, please proceed with caution. Their process may check legal boxes, but in my case, it failed to ensure actual medical safety.
31 mai 2025
Avis spontané
Réponse de Clear Health
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience.
To clarify, every evaluation on our platform is reviewed with the utmost care by a licensed, board-certified provider. Your approval for treatment was based on the information you personally submitted, including a mental health screening and photos, all of which were considered during a thorough clinical review. While we operate virtually, this approach meets the standards for safe, asynchronous care and is consistent with modern telehealth practices.
Patients are always encouraged and able to message their provider directly through the platform to address concerns or request a reassessment within a reasonable timeframe. We also support syncing care with in-person providers, just as one might seek a second opinion or follow-up in a traditional setting.
As noted at the time of purchase, our policy states that medical evaluations are non-refundable once completed. Just like with an in-person dermatologist, once a provider completes an evaluation and determines you’re eligible for treatment, that medical service is considered rendered, even if you later decide not to proceed with the medication.
We remain committed to ensuring patient safety and continuously improving the experience for everyone who seeks treatment through our platform.
If you’re exploring online dermatology care and want to know if ClearHealth is the right fit for you, feel free to email us! We’re happy to help you make an informed decision.
Taylor W.
Clear Health Support Manager
I love HelloClear!
I love HelloClear, they’ve made the process super easy so I can get my medication with no troubles. And the prices are very reasonable!
5 mai 2025
Avis spontané
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