Clear Health Avis 

194
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

My son's acne was at an all time high and it was really affecting his self-esteem. True Health has been an absolute blessing in his life. He immediately saw positive results and has since been acne... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Clear health support team has been exceptional!! I would recommend them not only because they are legit and my acne has actually cleared, but because their support line has been life saving. They answ... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My son struggled with very bad acne and his dermatologist just wasn’t willing to give him Accutane. Thanks a million to ClearHealth, his skin is clear and he’s more confident.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Clear Health has been an absolute God-send. I have struggled with acne since I was 13. I did a round of Accutane at 27 with a local dermatology office. The monthly visits and bloodwork was expensive a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Dermatologue

Écrit par l'entreprise

As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

194 avis

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A répondu à 83 % de ses avis négatifs

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4,6

Tous les avis

(194)

119 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Clear skin at Last

I did my Accutane treatment through Clear Health, I couldn’t be happier with the results. My skin is the clearest it’s ever been, and for the first time in years, I feel confident. The process was smooth from start to finish — Clear Health made everything so easy, from virtual appointments to getting my prescription filled. The support and guidance I received really helped me stay on track and manage any side effects along the way. I barely get any breakouts now, and the overall texture and tone of my skin has improved so much. If you’re struggling with stubborn acne and nothing else has worked, I highly recommend going through Clear Health. They made a big difference in my journey and I’m so glad I took the leap.

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Clear Health has completely changed my life

Clear Health has completely changed my life and my body. There has been no downsides or any defects. I love that clear health communicates too. Overall, clear health is a amazing way to get rid of acne and stress.

11 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Clear Health has changed my life

Clear Health has changed my life. My skin is beautiful and it has built my confidence back up after a crazy 10 year break out after having my second son. My husband can't stop looking at me and complimenting me. I would recommend them to anyone.

8 mars 2025
Avis spontané
Noté 4 sur 5 étoiles

Super convenient and accessible

Convenient, straightforward and affordable.
My HDHP plan was not going to cover any of the Accutane treatment visits or meds, so I saved a ton by going through Clear Health instead.
Obviously there are still hoops to jump through as a female patient but their system helped streamline the process of uploading photos and the pregnancy tests, dealing with the iPledge system, and receiving approval for the meds each month.
Taylor from the Support Team was particularly wonderful and patient when explaining the process and treatment and made the experience much nicer.

I removed one star because of the chat experience with the doctor I was assigned to. He didn't check in or answer questions in details and would just copy and paste the exact same message each month when the treatment was reapproved. This tends to happen with virtual health providers but for the cost of the virtual visit, it would have been appreciated to get more than a copy/paste message each month.
I have now been using the post-treatment prescription lotion and their jojoba oil cleanser and I am very happy with both!

13 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Top notch service

Top notch service. Outside of a great treatment protocol , Clear Health addressed every need. They’ve give me time back in my day to take care of me and health. Thank you for the stellar support.

10 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Honestly

Honestly, it’s been a freaking waste of time going through clear because one it doesn’t take away from the process you have to do anyways with any provider that you go to. Also, my insurance doesn’t even take it so I have to literally come out of pocket and they charge on top of it an extra $50, I don’t even know for just talking to the doctor doesn’t even talk to you and it’s just very sloppy. I wouldn’t do it just go through a dermatologist through your provider. This was a complete waste of time. I wish I never did it through them

18 novembre 2024
Avis spontané
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Réponse de Clear Health

Hi Clara,

Thank you for sharing your thoughts. I sensed during our call, just short of this review being left, that there were still some unresolved concerns, and I’m sorry to hear you feel this way about your experience with Clear Health. I’d like to take a moment to address your feedback and clarify our process to help ensure others are also well-informed.

Throughout this journey, I worked closely with you to ensure everything went as smoothly as possible despite the challenges that arose. I made it my priority to assist you every step of the way, ensuring your prescription was successfully sent to your pharmacy.

It’s important to note that we inform all patients prior to making any payment that we are an out-of-network provider. This information is presented during the process of submitting insurance details and is also shared with patients as part of setting expectations regarding costs. This transparency allows patients to make informed decisions before proceeding with their evaluation.

To resolve the challenges you experienced, we went above and beyond by speaking with you and your pharmacy after hours. During those conversations, we uncovered additional details that had not been shared initially and worked diligently to address them.

While every patient’s journey is unique, our goal is always to provide exceptional support and assistance. I regret that we didn’t meet your expectations, but I appreciate your feedback, which helps us continue to refine and improve the care we provide.

If there’s anything further I can do to assist you, please don’t hesitate to reach out. We’ll be speaking again soon.

Taylor W.
taylor@helloclearhealth.com

Noté 5 sur 5 étoiles

Accutane Treatment - 3 Teenagers

I have worked with this company for over a year. I had 2 teenagers complete a full course of Accutane and I am 1 month into treatment with my 3rd child. The team has been incredibly helpful and responsive with all of my concerns and issues throughout this process. I strongly recommend this company for anyone suffering from Acne.

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I initially was worried about starting…

I initially was worried about starting Accutane but the support team and the dermatologist definitely quelled my worries. They were reassuring and provided all the information I needed to feel comfortable with my treatment plan. I really liked the convenience of being able to message the dermatologist through the chat feature, though responses typically took a few hours. So far it’s been pretty straight forward. Definitely looking forward to continuing treatment through them! Highly recommend for anyone looking for accessible and affordable accutane treatment.

16 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing product, amazing customer service

Clear health has been nothing but amazing. From the beginning they have been supportive and helpful, answering any questions i may have. The lady over the phone Brianna is very sweet and extremely patient when it comes to explaining certain steps in the process to me. I also love how quick i get a response from their customer service team just the other day i sent an email and within a few minutes Taylor had responded back answering all my questions. Overall the product is amazing and has done wonders for my skin and the customer service matches. Thank you all again for making this process so easy to navigate.

10 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I have had a great experience so far…

I have had a great experience so far with Clear Health! Telehealth can feel a bit impersonal at times, but they really do their best to make you feel cared for throughout the entire process. Whenever I have questions, I reach out to support and they alway help address my concerns or resolve any issues. Taylor (the support manager) has even reached out to me via phone to follow up and ensure everything was taken care of. I really appreciate Clear Health, they have helped me clear up my stubborn acne!

16 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

My review really is mainly about Taylor…

My review really is mainly about Taylor from clear health. I’ve had a pretty good experience thus far all around, but any concerns, questions or worries always seem to be resolved with the support managers help, Taylor. She is on top of it and is always quick to reply and answer any questions or concerns! I do have a hard time getting in touch with my doctor though, I would not blame the company for that, or really even the doctor as I am sure she has other telehealth jobs and or clients.

11 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

They do not care

I had a lot of issues with this company especially customer service. It’s ridiculous the way they pass you around. Besides that your doctor literally couldn’t give less of a crap about you!! I have been struggling with terrible side effects post accutane treatment and asked my derm about getting bloodwork done to test for anemia and she told me to go to a pcp. Hello? I just spent the last half of this year being treated by you and being prescribed this medication by you but when I express concerns about side effects a month after the treatment they essentially told me to kick rocks. Awesome! Super caring :) The entirety of my experience my dermatologist was short and uncaring. Customer service was just messy and I was always being tossed around. It would be better if you could actually call and have a real conversation with someone who listens. As someone who has been failed by healthcare over and over again, it never gets less disappointing. It seems routine for most people to get bloodwork done after accutane to make sure everything still looks normal. Why not with this company? What’s the point of even doing the baseline tests? I don’t currently have a pcp and by the time I can get in with one I’ll have spent even more months being miserable and sick from a drug carelessly prescribed.

9 septembre 2024
Avis spontané
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Réponse de Clear Health

Hi,

Thank you for taking the time to leave a review. We truly value your feedback and use it to improve our services. I'm sorry to hear about your post-treatment experience, and I’d love to clarify a few points to help resolve the issue.

Throughout your treatment and after its completion, bloodwork forms are always available for download in your account. Each month, after approval, we send a recommendation for monthly testing. While it’s not always required at certain times, we provide this guidance to help make the process easier for you. In the 'My Labs' section of your patient portal, you can download your signed bloodwork requisition form, both during and after treatment.

Our contact number (833.685.4529, opt. 1) is available on our website and in the patient portal's Support section, where you can reach us by call or text. This number is also included in our support emails because we understand that some patients prefer to speak with us directly. During monthly evaluations, we offer the option of a phone call with the dermatologist, which can be scheduled either before or after your prescription approval. We strive to put you in control of your care to ensure your satisfaction.

Additionally, our nurse triage team is available 24/7 to assist with any concerns, especially side effects. You can reach them at 833.685.4529, opt. 3.

I'd love the opportunity to discuss your experience further and address any remaining concerns. Please feel free to email me directly at taylor@helloclearhealth.com or give us a call. We sincerely apologize for any inconvenience, and I look forward to hearing from you soon.

Taylor W.
taylor@helloclearhealth.com

Noté 5 sur 5 étoiles

I’m very very happy !!!! 😊

Let me start off by saying that this company has saved my life,
Accutane has been working wonders for me , the 40mg the doctor prescribed was just what I needed,
Medication works like magic, I’m finally able to say that my acne is going away!!!!!! 🤗

I’m very happy with results I’m hoping for the best, just the first dose that I took cleared my face I can’t wait to see the final result,

This company clearly knows what they’re doing , they answer all and every one of my inquiries,
They make sure to explain everything with detail instructions.
I’m very happy I found this company, very happy with my medications and the prompt quick response from the company team,
Overall A++++++

26 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Do not use this company!!!!!!

Do not use! Most frustrating and misleading company. I signed up for the microdose Accutane protocol because their website states that they start low, like 10mg, as an example for a monthly rate. This is exactly why I signed up and hoped I’d be a candidate. I was approved and did the Ipledge. However, the derm put me on 40mg to start. No! That’s not what I wanted so I let them know that I would not like to continue if this were the case. I then get a response to check my email. I get an email from Taylor stating their pharmacy doesn’t have 10mg for the micro dose protocol but that I can switch to their regular Accutane protocol for a monthly fee but that I would have to get the rx from my pharmacy. I immediately agreed to this and provided my pharmacy info to get the ball rolling. Mind you, they do not have a number to call. All this is via email or messaging in their system, which takes 24+ hrs for response. I never heard back but then get a message the following day from the same doctor stating she put me on the 40mg. They’re charging for something I never agreed upon. Instead of the doctor trying to explain anything, she just prescribed the dose followed with a generic warning text on the dangers of Isotretinoin. Wow. There is nothing personal about this. Please refund my money.

9 août 2024
Avis spontané
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Réponse de Clear Health

Hi Hannah,

Thank you so much for sharing your feedback with us. We truly value hearing from our patients as it helps us continually improve our services.

Our goal is always to ensure that our patients feel comfortable with their treatment plan. We encourage open conversations between patients and their providers to discuss any concerns or preferences, and adjustments to treatment can be made at any time based on these discussions.

I would also like to clarify that we offer multiple ways to communicate with our team, including your dermatologist. In addition to messaging through our secure portal on your dashboard, you can reach us via email at support@helloclearhealth.com or by calling or texting us at 833.685.4529. Our contact information is readily available on our website.

When completing an evaluation, we make sure that pricing is clearly communicated, especially when patients receive their medication directly from us. We are committed to providing all the information necessary to support our patients’ care.

I want to confirm that, prior to this review, a refund was processed. We ensure that all patients receive a receipt for their records and confirmation of any refunds.

Again, thank you for your feedback and we wish you the best!

Taylor W.
taylor@helloclearhealth.com

Noté 5 sur 5 étoiles

Hands down the best way to get Accutane

My oldest daughter did a course of Accutane the traditional way via the dermatologist office. My youngest daughter is doing her course via Clear Health. Comparing the two experiences we have had, Clear Health is hands down the better experience and I highly recommend it!! We do everything online and via chat and video with no need to pull my 13 year out of classes to miss valuable learning time for Dr visits and pregnancy tests, not to mention how quick and efficient they are. Moreover, we have excellent Blue Cross Blue Shield insurance yet Clear Health is still less expensive for the monthly visit versus the in office copay at our dermatologist. Five stars from this family to Clear Health for everything!!

10 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing, Hassle-free way of clearing your skin for good

I’ve been using Clear Health since February for the treatment of my mild but extremely persistent inflammatory acne and the experience has been nothing short of amazing! This wonderful company makes the entire process of obtaining accutane extremely hassle-free and efficient. I signed up for an initial evaluation by a board certified dermatologist and within a day or so my prescription was already being sent to the pharmacy of my choice. Although I haven’t had to contact the customer service all that much when I did they were extremely responsive and helpful! I have nothing but good things to say about my overall experience with this company… this is my second time on accutane and I can tell you from experience that the monthly online dermatology visits are much more convenient then the in person ones. I also wanted to mention that the website is extremely intuitive and easy to use (I went to school for computer science and was extremely impressed). Anyways, that’s all for now… thank you Clear Health!

9 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

They make it very easy to get Accutane

I've always had moderate persistent acne that wouldn't respond to normal treatments

I asked my normal dermatologist for accutane, but she said no because she thought my acne wasn't severe enough

So, I made an account for HelloClearHealth, and they made it VERY EASY to get Accutane

Because of this, my skin looks absolutely AMAZING, and my confidence is very high

If you want to get Accutane very easily, then definitely made an account with them

30 mai 2024
Avis spontané
Noté 3 sur 5 étoiles

Ok platform, doctors hit or miss

During the course you’re shuffled between several derms. By month 4/5, I expressed to a derm that I wasn’t seeing significant improvement—my skin was still worse than before treatment. He assured me that we’d get to the point of seeing improvement.

I then get switched to Dr. Demidova. This is when everything went downhill. She ended my course saying that I’d been on accutane for too long and said we can restart in a couple months if acne persists. I know for a fact people have been on ClearHealth accutane for nearly a year with no issues. I even sent literature explaining that ending treatment with active lesions is not clinically recommended. Dr. Demidova stopped replying until I bothered support for 2 weeks (not to mention that her constant typos were unusual for a doctor). Still she withheld treatment.

This month, I asked in how many months I can restart since my acne is not improving. All she said was to “see a dermatologist in office.” How incredibly dishonest and unprofessional. Such a shame because I had a decent experience prior to Dr. Demidova. I asked Dr. Demidova why she said we can continue in “a couple months” when she clearly intended not to. She claims she never said that when I have proof in our digital chat. So incredibly frustrating that, even after requesting support to switch derms, I’ve been stuck with her despite all the issues.

UPDATE
Created a second account and restarting my second course after a 2 month break (the general recommended time before restarting). Hopefully won’t run into the same issues but not sure what will happen if I get Dr. Demidova again. Will update my review as this course progresses.

9 avril 2024
Avis spontané
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Réponse de Clear Health

Hi Alex -

Thank you for reaching out and sharing your experience. We're truly sorry for any frustration and inconvenience you encountered during your treatment journey with us.

Rest assured, we're committed to addressing your concerns promptly and providing the best possible care. We apologize for any miscommunication or inconvenience you experienced.

Your feedback is incredibly valuable, and we're dedicated to improving our services based on it. Please know that all our dermatologists operate under the same umbrella, and each evaluation is conducted with the same level of expertise and commitment to your well-being.

We are glad to hear that you are still continuing with us despite your experience and we understand your concerns about restarting your treatment. We strive to provide personalized care for each of our patients, and we are committed to finding a solution that meets your needs and ensures the best possible outcome for your skin health.

If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to us directly. Your satisfaction and well-being are our top priorities, and we are dedicated to resolving any outstanding issues you may have.

Thank you once again for sharing your feedback with us.

Taylor W. - Patient Success Lead
taylor@helloclearhealth.com

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