Hello Drinks Avis 

Quick to ship, unfortunately there was an issue with the shipment being damaged with the courier, but I was contacted quickly and a replacement had already been sent. I will definitely be ordering again!

The item took at little longer to arrive than expected, but once I got in touch with customer service their service was outstanding.
They got the item to me straight away, great experience.

I’m very pleased that my Enquiries was sorted great communication value for money I recommended Hello Drinks to my friends
Thank you for your service

I ordered on 26th of June, expected delivery was on 3rd July, order never arrived, hello drinks blamed Auspost for misplacing the order, after many emails and a bad review someone from the team called and still delayed the refund process for a week stating that in the past they had instances like this where they refunded the customer and somehow the order was delivered(this is not customers problem, it’s their courier partners and their issues, how can they hold your money). In total I had to wait more than 20days to get my money back, I should have read the reviews before ordering, I saw similar reviews about their poor shipping process. EOD when as you order like a customer the only expectation is that your order will be delivered.

I will not recommend this company, if you are looking for a decent delivery time, only order if you have a lot of time to wait for the delivery.

Hello Drinks provided a way in which I was able to send a nice bottle of Scotch to my father in NSW for his birthday from my home in London.
Great customer service - highly recommended.

I’ve been a repeat customer of Hellodrinks and would highly recommend. Great selection of beers that I can’t source locally and very good deals offered regularly.

The original order was short , hellodrinks corrected the mistake immediately . Very good company to work with .

Ordered beer in November and not arrived. Very little communication from company. No refund as of yet. If you want someone to steal your money, this maybe not a bad idea.

FALSE ADVERTISING & APPALLING CUSTOMER SERVICE.

Where do I even start. Apparently it’s normal practice to advertise and also confirm in writing that I will be receiving an order I paid for then send me something else because “they cannot guarantee vintage stock”.

Purchased a vintage 2009 bottle of Dom Perignon as pictured on the Hello drinks website for a very meaningful celebration (the year was VERY specific and held special place in ones heart). I followed up at time of order with an email to support confirming that it was definitely a 2009 bottle and the importance behind it. I received a response a few hours later confirming “I will be receiving a 2009 bottle”.

So, to my horror (and 3 days out from gifting) I received a 2010 bottle of Dom Perignon. I tried desperately to contact them to explain the importance and that I needed the 2009 urgently. I received an email being told it was a mistake and that a 2009 bottle would be sent priority. I asked them to confirm the time frame as I was now stressed and tight on time time and then received this is response -

“ Hi Lauren,

Apologies for the late response. We cannot guarantee vintages at this stage as stock changes over so frequently from supplier. We are trying to source milk the 2009 bottle, but can’t guarantee it.

We can have the bottle collected & returned or we can provide $10 credit on your account.

We strive to create top-of-the-line products that our customers love, and we want you to be satisfied with everything you purchase from us.

Please let us know how you would like to proceed and our apologies again that you weren’t completely satisfied.

Sincerely”

I am absolutely appalled and the back tracking not to mention the lame $10 credit to use with them. Is this seriously how business’ are allowed to run these days? I’m now left with an overpriced bottle of 2010 Dom which I could have got from Dan’s 2 mins up the road and $20 cheaper.

Seriously don’t bother with these guys. Wish I had read the reviews before buying.

Great range and prices, delivered interstate within 2 days too, great service, can't complain. Will be back again

they short shipped and haven't refunded after promises made by owner...7 weeks and still going on...DO NOT TRUST this company....poor service and u cant get a straight answers

Am now 22days from order placement/delivery confirmation, and have only received a portion of the order which are for Christmas gifts to employees, who finish up tomorrow. Some responses to emails but I am instigating all of the correspondence. Stuff ups happen, but ultimately the business can only be judged by couriers they use and the timely and proactive customer service when problems arise.

I have been waiting 2 weeks for my drinks I ordered and still haven’t received them. Not very good service.

Zero stars.
We are still waiting for our beer.
Meant to be here by December 1.
It was ordered in November 25
Terrible terrible terrible

Very hapywith the service
Winifred

Delivery was prompt and it was easy to navigate the site, however I am a little disappointed in the quality of wines that I received.

delivered in good condition but delivery was slow

Hi we have still not received our case of Leffe Blonde. Can you please advise delivery date?

I have entered my provided tracking number on the Aramex/Fastway site, and the tracking number is not valid.

Who can I contact to sort this out?

Great price. Product delivered in time.. Prompt updates on shipping and delivery. Nice experience overall.