Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Voir plus
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Always punctual with delivery service & box left where specified to do so .The ingredients are well packed in box & have always been of good quality .So many great recipes to choose from ,definitely i... Voir plus
Great flexibility of menu choices, well laid out website. Ingredients were fresh and good quality. Recipes easy to follow and well laid out. Finished meals were delicious and well priced. Overall very... Voir plus
Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Coordonnées de contact
Nouvelle-Zélande
- hellofresh.co.nz
4,0
Bien
15 k avis
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We have noticed recently the quality &…
We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only requested a credit when produce was inedible and not when the quantity was lacking. We were considering cancelling our boxes. Now we are very happy and wanted to acknowledge that we have noticed a vast improvement in our produce.
10 juin 2026
Avis spontané
Réponse de HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Elise 💚
What a joke hello fresh
Customer service is appalling they cannot help you with problems the company takes two payments in a week and then it does not resolve the issue ,twice this has happened and they just blame the bank ,they can't even deliver packages where they are meant to go , absolutely disappointing would not recommend this company to anybody, I was even asked to share my bank details via Facebook Messenger by one of the customer service reps absolutely appalling , then another representative told me he would rather lose me as a customer then resolve my delivery issues , piss poor attitude
3 mars 2026
Réponse de HelloFresh New Zealand
We are truly sorry to hear about your frustrating experience. We are actively investigating these serious concerns regarding payments, deliveries, and the conduct of our representatives. We appreciate you bringing this to our attention.
We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Protein portions are too small for 4…
Protein portions are too small for 4 people and should be at least 200g each. I feel like they have reduced over time to cover costs.
10 février 2026
Réponse de HelloFresh New Zealand
We appreciate you sharing your concerns about the protein portion sizes. We understand your expectation for larger servings and will certainly review our current offerings. Your feedback is valuable as we continuously strive to improve.
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka💚
Great recipes!
8 mai 2026
Réponse de HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
hi there unfortunately we were…
hi there unfortunately we were delivered mouldy beans in our box last week. other than that we are really happy I have photos and dates if you need them .
5 mai 2026
Réponse de HelloFresh New Zealand
We are truly sorry to hear about the mouldy beans in your recent delivery. We appreciate you bringing this to our attention and are glad you're otherwise happy.
Thank you for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
I’m loving all the meals and the fact…
I’m loving all the meals and the fact everything needed is suppled I have recommended to a lot of people
26 mai 2026
Réponse de HelloFresh New Zealand
We're so glad you're loving our meals and the convenience! Thank you for recommending us to others. We appreciate your support!
- Daren
Fantastic fresh ingredients with…
Fantastic fresh ingredients with interesting recipes and generous portions
6 juin 2026
Avis spontané
Réponse de HelloFresh New Zealand
We're so glad you enjoyed our fresh ingredients, interesting recipes, and generous portions! Thank you for your wonderful feedback.
- Daren
Fantastic fresh ingredients
Fantastic fresh ingredients, interesting yet simple recipes and very adequate portions.
28 mai 2026
Réponse de HelloFresh New Zealand
We're so happy you're enjoying the fresh ingredients, recipes, and portions! Thank you for the wonderful feedback.
- Daren
I really like having everything i need…
I really like having everything i need in the one bag and having delicious recipes without having to think too hard! Great that the chiller bags are now recyclable.
28 avril 2026
Réponse de HelloFresh New Zealand
We're so glad you appreciate the convenience of having everything in one bag and enjoy our delicious, easy-to-follow recipes! We're also happy you like our recyclable chiller bags. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I enjoy not having to think about what…
I enjoy not having to think about what I am going to cook.
10 février 2026
Réponse de HelloFresh New Zealand
We're so glad you're enjoying the convenience of our service! Thank you for sharing your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Loved the food but can’t delivery to my…
Loved the food but can’t delivery to my rural address and no where in our town will allow drop off for perishable food unfortunately. Maybe one day Hello Fresh will be able to.
12 mai 2026
Réponse de HelloFresh New Zealand
We're happy to hear you loved the food! We understand the challenges with rural delivery and appreciate your patience as we work to expand our services.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Great food and selection easy to get a…
Great food and selection easy to get a hold of when needed
17 mars 2026
Réponse de HelloFresh New Zealand
We are so glad you enjoyed our food and selection! We appreciate your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I would like the option to for a fortnightly basis only
I would like the option to for a weekly or a fortnightly basis. It is very unhelpful to have to go in on a weekly basis to skip delivery dates. Would be much easier to have the option available for fortnight meals only.
5 août 2025
Réponse de HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Réponse de HelloFresh New Zealand
We are so glad you enjoyed our tasty, easy-to-prepare meals. We appreciate your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Tasty and easy to make
The meals are yummy and easy to make.
I don't think there is enough meat though, I buy a four people box but have to always top up the meat (eg an extra chicken breast etc) to actually feed four, its really only enough for three people otherwise, so that makes it quite expensive- thats why I only get a box occasionally.
1 juin 2026
Réponse de HelloFresh New Zealand
We appreciate your feedback on our meals being yummy and easy to make. We are sorry to hear that the meat portions in our four-person box were insufficient for your needs, leading to additional costs. We are reviewing our portioning to ensure it meets expectations.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
There is a range of options so you…
There is a range of options so you don't get bored. I'm retired, so I find it convenient and cost effective to use Hello Fresh rather than visit the supermarket where impulse buying is always on the cards!
24 février 2026
Réponse de HelloFresh New Zealand
We're so glad to hear you're enjoying the variety of options and finding Hello Fresh to be both convenient and cost-effective, especially in avoiding impulse buys! Thank you for your positive feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
The promotion enticed me
The promotion enticed me, and broke a cycle of predictable suppers. Quality of food was excellent and recipes easy to follow and adapt to suit home grown veggies and extras for the family. Good work @hellofresh
19 mai 2026
Réponse de HelloFresh New Zealand
We're so glad our promotion encouraged you to try something new! It's wonderful to hear you found the food quality excellent and the recipes easy to adapt for your family. Thank you for your positive feedback!
- Daren
Overall I'm happy with service but...
Overall I'm happy with service, we recently tried another brand. Then switched back.
My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expected delays, considering one of the packages was going to be our dinner that night. 🤪
28 avril 2026
Réponse de HelloFresh New Zealand
We are so pleased to hear you returned to us! We sincerely apologize for the late delivery and the lack of communication regarding the delay, especially when you were expecting dinner. We are always working to improve our delivery notifications.
- Daren
The box was on the courier for 8 hours…
The box was on the courier for 8 hours and when I contacted HellonFresh, they said don't worry abou it. The box turned up soggy and damp. I was not happy
24 avril 2026
Réponse de HelloFresh New Zealand
Hi Debs,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
All your meals have been amazing
3 mars 2026
Réponse de HelloFresh New Zealand
We're glad you enjoyed your meals! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
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