We have been using HelloFresh for about a year now and I can't imagine life without it. The convenience of coming home to a bag of fresh ingredients, without have to put any thought into dinner is... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer serv... Voir plus
L'entreprise a répondu
HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is qui... Voir plus
L'entreprise a répondu
There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I'... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Coordonnées de contact
Irlande
- hellofresh.ie
3,8
Bien
3 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great step by step instructions
Great step by step instructions. Spices make all the dishes. Loads of options to choose from.
5 mars 2026
Réponse de Hellofresh Ireland
Hi Bee
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Is no so good coz I can’t get box fir 3…
Is no so good coz I can’t get box fir 3 ppl
Family of 2 and kid
6 mars 2026
Réponse de Hellofresh Ireland
Hi Darya
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
Consistently good and easy to use
Have been using HF for over a year. Food consistently good and fresh and recipes always tasty and sometimes amazing . Some little hiccups but customer service has been very helpful. Would highly recommend.
17 mars 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi T Martin
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Rusty💚
The Hellofresh Team
I find reviewthe veg to be close to expired…
I find the veg to be close to expired when it comes in the bag. Example tomatoes are soft and bruised, salad leaves wilted. Carrots soft
I was looking for low calorie meals but not much of a choice there
16 janvier 2026
Réponse de Hellofresh Ireland
Hi there
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Fresh food - quality at the right price!
Fresh food. Great produce. Tasty, No waste.
Stumbled across by chance - linked their a deal to the international Hotel Killarney.
Even posted on my FB page - something I’d rarely do!
God bless
10 mars 2026
Réponse de Hellofresh Ireland
Hi Denis
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Hello
Hello, thresh are very good quality.
Value for money, good service 2. Your door.
I would highly recommend them if you have a very busy schedule
5 mars 2026
Réponse de Hellofresh Ireland
Hi Joseph
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Easy ordering & delivery
Easy ordering & delivery. Good ingredients and guides to putting the meals together. Great taste.
5 mars 2026
Réponse de Hellofresh Ireland
Hi Clare
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
I found the recipes so easy and…
I found the recipes so easy and delicious and generous portion's
5 mars 2026
Réponse de Hellofresh Ireland
Hi Imelda O Neill,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
No More .... "What are we going to eat?"
Hello Fresh takes care of the dreaded question....What's for dinner? It's one less thing to worry about every week....what are we going to eat? Thank you Hello Fresh.
4 janvier 2026
Réponse de Hellofresh Ireland
Hi Noeleen Jonker,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
life changing
Excellent service. Wonderful and varied munu. Reliable.
Has been life changing for our family!
30 mars 2025
Réponse de Hellofresh Ireland
Hi Sinead,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Second week! Delicious!
Second week. Tasty recipes and so easy my teenage son can make dinner
1 mars 2026
Réponse de Hellofresh Ireland
Hi Debs,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Lots of items missing from meals
Lots of items missing from meals, hard to get in contact with, although food is flavourful it’s useless when there are ingredients missing.
9 mars 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi C,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
I like the quality of the ingredients…
I like the quality of the ingredients and it's Irish producers. The meal options are great and I eat good quality food and not processed foods. Delivery is quick and easy to prepare recipes.
28 février 2026
Réponse de Hellofresh Ireland
Hi customer,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Only problem with last box the buns…
Only problem with last box the buns were at the bottom and very flat
26 février 2026
Réponse de Hellofresh Ireland
Hi Mary O'Connell,
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
I love Hello Fresh everyday don’t have…
I love Hello Fresh everyday don’t have to get all the ingredients it’s all there in the bag ready to cook so convenient and quick and healthy
23 octobre 2025
Réponse de Hellofresh Ireland
Hi Jenny Franzoni,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Horrendous company
Horrendous company.
Ordered my first box. All fine until I realized I never received any confirmation of anything. So contacted them and they found my order, realised that I had spelled my email address wrong. Fixed that. Got confirmation. All good.
Delivery day arrived and no order came.
Went on to the chat to be told that my order "didn't manifest in the system". Funny as someone had been able to find my other a couple of days before this to change my email address. Money was refunded to my account before I could discuss anything. When I asked about an alternative delivery day or using the payment towards another week I was met with " we've already refunded you. There is nothing we can do". There was no apology, no offer to rectify. Just here's your money back now go away!! This did not resolve my problem though as I had no dinner groceries in for that week and my money that I could use towards them was tied in a refund that could take 5 working days to come back. So what was I to feed my family "not their problem".
Eventually I Got a call from the manager Ann, who was very apologetic and gave me a discount to use on the next box. Promising me profoundly that if I gave them another chance, she would personally oversee the order.
After some consideration, I placed an order and let her know as I was asked. I was assured the order was received and she would keep an eye!
Well guess what. Deliver day comes around and nothing arrived.
I pop on live chat to be told "the order didn't manifest in the system". Despite all the promised and assurances. Ann contacted me again and assured me this was being escalated higher up.
Two weeks now and then"higher up" have not been in touch. I've been informed they are reviewing what happened to my orders.
Not very comforting to know that they have that many issues to review that it's taking them 2 weeks to look at one!!
Long and the short is, AVOID THIS COMPANY at all costs. You will end up spending more money on take aways etc when your food doesn't arrive and more time on chats trying to sort things out when they go wrong. You will be met with rude, unhelpful and deceptive customer service and honestly, it's just not worth it.
I will be looking at Irish based company who may have customer service reps that actually understand what I am saying rather than reading from a script or sending copy and paste emails.
26 février 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi Jacinta,
Thank you for taking the time to share your experience.
I’m really sorry to hear about the issues you encountered with both of your orders and the frustration this has caused. I completely understand how disappointing it must have been, especially after being reassured that the second delivery would be looked after.
This certainly isn’t the experience we want for our customers, and I’d really appreciate the opportunity to review what happened and see how we can help resolve this for you.
I’ve sent you a request through Trustpilot asking for a few more details.
Once you’ve completed this, I’ll be able to get in touch directly so we can look into this properly.
I hope to speak with you soon.
Portia
Customer Resolution Specialist
HelloFresh Ireland
The food is fabulous
The food is fabulous. It’s only week 2 and everyone loves it … no waste food which was an issue here always
23 février 2026
Réponse de Hellofresh Ireland
Hi Claire Nulty,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Lovely....lots of good quality…
Lovely....lots of good quality food...plenty of food...
26 février 2026
Réponse de Hellofresh Ireland
Hi customer,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Lifesaver during busy times!
Hello Fresh was great during a busy spell at work. Recipes are quick and nutritious. So good to have homecooked meals full of veg without stress of the weekly shop and meal planning. Recipes still require cooking which was a lovely wind-down after a busy day, while still easy to make. Easy to sign up and cancel after busy times, would definitely recommend to anyone during a stressful work period or exam time. The first few weeks also work out well financially, ~€6 a meal which is probably same or less than I would usually spend on a weekly shop.
26 février 2026
Réponse de Hellofresh Ireland
Hi Emma,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
This was my first week back with…
This was my first week back with yourselves. It was after 6 when I got my delivery.
Also I was left short the mince for the cottage pie????
5 mars 2026
Réponse de Hellofresh Ireland
Hi Caroline,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
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