Hellofresh Ireland Avis 3 144

TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have been using HelloFresh for about a year now and I can't imagine life without it. The convenience of coming home to a bag of fresh ingredients, without have to put any thought into dinner is... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer serv... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

SCAM – Please be careful when ordering. They take your card details at the start and advertise a cheaper first box price (for example, €27). However, the website is very confusing. Food selections... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is qui... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

I got prawns in my order

I got prawns in my order. I never eat prawns. I did not order prawns

27 avril 2026
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Réponse de Hellofresh Ireland

Hi Mary Rose,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Ann💚
The Hellofresh Team

Noté 3 sur 5 étoiles

Missing vital ingredient

One of the most vital ingredients was missing in my most recent recipe (the tortillas for making nachos!)

5 mai 2026
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Réponse de Hellofresh Ireland

Hi Niamh,

Thank you for your feedback, and we’re really sorry to hear that a key ingredient was missing from your recent recipe, especially the tortillas for your nachos.

We understand how frustrating this can be, and we appreciate you bringing it to our attention. We’ll make sure this is properly flagged with the relevant team so it can be looked into.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Ann 💚
The HelloFresh Team

Noté 5 sur 5 étoiles

Great variety of dishes

Great variety of dishes, easy to follow recipes & ingredients all in one bag. It makes cooking different dishes an easy task with no waste!

24 avril 2026
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Réponse de Hellofresh Ireland

Hi Daithi De Brun,

Thank you so much for the five stars! ⭐

We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚

We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

Portia💚
The Hellofresh Team

Noté 5 sur 5 étoiles

We have been using HelloFresh for about…

We have been using HelloFresh for about a year now and I can't imagine life without it. The convenience of coming home to a bag of fresh ingredients, without have to put any thought into dinner is just amazing.
I enjoy cooking, I just don't enjoy the planning that goes along with it. The weekly shop is away quicker and smaller and requires a lot less planning.

15 juillet 2025
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Réponse de Hellofresh Ireland

Hi Louis!

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Noté 5 sur 5 étoiles

Quality of produce is excellent .

Quality of produce is excellent .
It took the mystery out of cooking a curry. Very convenient that the ingredients are provided and in the exact amount...no ends of jars left over. I did not expect to be so impressed

23 avril 2026
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Réponse de Hellofresh Ireland

Hi Michael,

Thank you so much for the five stars! ⭐

We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚

We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

Portia💚
The Hellofresh Team

Noté 3 sur 5 étoiles

Like the convenience of having all the…

Like the convenience of having all the ingredients pre weighed and ready to add. Not a huge variety per week. Steak or roast dinners another 50% higher cost.

30 avril 2026
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Réponse de Hellofresh Ireland

Hi Deirdre Forde,

Thank you for taking the time to leave us a review, we really appreciate your feedback!

We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. While we noticed the 3-star rating, we’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
Portia💚
The Hellofresh Team

Noté 5 sur 5 étoiles
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Réponse de Hellofresh Ireland

Hi Anonymous,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

Portia💚
The Hellofresh Team

Noté 4 sur 5 étoiles

Good variety of recipes

Good variety of recipes, good products and really good portion of side vegetables.

30 avril 2026
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Réponse de Hellofresh Ireland

Hi Elverys Customer,

Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.

If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊

Here’s to more tasty, hassle-free meals ahead! 🥗✨

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊
Portia💚
The Hellofresh Team

Noté 2 sur 5 étoiles

Clance dont like it

Clance dont like it

20 avril 2026
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Réponse de Hellofresh Ireland

Hi Ryan

Thank you for taking the time to leave us a review, we really appreciate your feedback!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Noté 3 sur 5 étoiles

Good put ordering can be improved

Food is very tasty easy to prepare great gir busy weeks but ordering canbe tricky as there is no way to preset dietary requirements so you have to manually search recipes rather than receiving a curated list

25 mai 2025
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Réponse de Hellofresh Ireland

Hi Hannah

Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Noté 2 sur 5 étoiles

Chicken went out of date, mouldly breadcrumbs

Chicken went out of date a weekly meal, and the breadcrumbs were mould for another meal, not a fan

21 avril 2026
Avis spontané
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Réponse de Hellofresh Ireland

Hi Tom,

I’m really sorry to hear about your experience with the chicken and the breadcrumbs. We understand how disappointing this must be, especially when you’re expecting fresh, high-quality meals.

This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Noté 5 sur 5 étoiles

Freshness of the products

Freshness of the products, variety of meal selection and customer service.

29 mars 2026
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Réponse de Hellofresh Ireland

Hi Anna

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Noté 3 sur 5 étoiles

The delivery tracking was terrible

The delivery tracking was terrible. I was given a delivery time and then the tracking updated to say it was 4, 3 and zero minutes away. The food arrived 3 hours after the scheduled time. The customer service agent was polite but didn't email as she said she would. The food was good and recipes easy to follow

16 avril 2026
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Réponse de Hellofresh Ireland

Hi Catherine,

I’m really sorry for the confusion with the tracking and the delay in your delivery. I understand how frustrating that must have been, and I also apologize that you didn’t receive the follow-up email as promised.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Noté 5 sur 5 étoiles

There is a very good selection of meals…

There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I've also been quite pleased to find that the menu is expansive enough that I still have options for novel meals after such a long time.

23 octobre 2025
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Réponse de Hellofresh Ireland

Hi Matthew

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Noté 5 sur 5 étoiles

Good fresh food when I need it and…

Good fresh food when I need it and tasty accompaniments

16 avril 2026
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Réponse de Hellofresh Ireland

Hi There

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Noté 5 sur 5 étoiles

Easy to cook

HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is quick and stress-free.

I love that I get to choose my menus each week from their selection. It’s lovely having meals I actually want to eat without the planning.

Highly recommend if you want fresh food without the hassle!

16 avril 2026
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Réponse de Hellofresh Ireland

Hi Claudia

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Noté 5 sur 5 étoiles

Ingredients were good quality and…

Ingredients were good quality and carefully selected. Portion size was good. No waste.Recipes were easy to follow. I enjoyed the meals I chose and will use the service again

16 avril 2026
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Réponse de Hellofresh Ireland

Hi Maire

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Noté 5 sur 5 étoiles

Think it is the fact that I can cook…

Think it is the fact that I can cook meals with directions

18 avril 2026
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Réponse de Hellofresh Ireland

Hi Violet,

Thanks so much for your feedback! We're really glad to hear that the step-by-step directions are helping you feel confident cooking your meals, that’s exactly what we aim for.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann

Noté 5 sur 5 étoiles

I was tired of my same old boring food

I was tired of my same old boring meals. This way I can experiment a bit and eat good, tasty food. I'm enjoying this new experience. Delivery is excellent, and the driver is friendly and efficient. The quality of food is excellent.

18 avril 2026
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Réponse de Hellofresh Ireland

Hi Felicity,

Thank you for your lovely feedback! We're so happy to hear you're enjoying trying new recipes and adding variety to your meals. It’s great to know the delivery experience and quality of ingredients have been excellent too, we’ll be sure to pass on your kind words.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann

Noté 5 sur 5 étoiles

Amazing stuff

Amazing stuff! I enjoy cooking with Hello Fresh, all ingredients are fresh and of high quality. Preparation is so easy that I can cook with my kids. I highly recommend it to all busy people who still want to eat homemade dishes.

18 avril 2026
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Réponse de Hellofresh Ireland

Hi Magdalena,

Thank you for your amazing feedback! We're thrilled to hear you're enjoying cooking with HelloFresh and that the recipes make it easy and fun to cook with your kids. It’s wonderful to know the freshness and quality of the ingredients are making a difference for you!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann

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