We have been using HelloFresh for about a year now and I can't imagine life without it. The convenience of coming home to a bag of fresh ingredients, without have to put any thought into dinner is... Voir plus
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Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer serv... Voir plus
L'entreprise a répondu
HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is qui... Voir plus
L'entreprise a répondu
There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I'... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Coordonnées de contact
Irlande
- hellofresh.ie
3,8
Bien
3 k avis
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The quality of the ingredients is…
The quality of the ingredients is brilliant and it is quite affordable. The dinners are very tasty and most of the portion sizes are perfect. The only thing that is a bit annoying is that you cant set a certain day to pay in the week. Personally ive had my card blocked because they tried taking out the payment so many times on one day but I dont get paid until the next day. It would be alot better if you could align the payment day with the day you get paid
5 janvier 2026
Réponse de Hellofresh Ireland
Hi Kellie
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
It’s easy when coming home from a long…
It’s easy when coming home from a long days work, my teens are loving it too. So tasty
2 avril 2026
Réponse de Hellofresh Ireland
Hi Jeanette
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Very good product quality
Very good product quality, with recipes that are simple to prepare and cook. Appetizing food.
4 avril 2026
Réponse de Hellofresh Ireland
Hi Luis Fernandes,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
The food from hello fresh is great…
The food from hello fresh is great quality and super easy to make for the family or for one person.
My experience with the services was anything but pleasant. I signed up last week Sunday to have a look at prices and the menu..
Unknowing to me once I signed up on the Sunday, I woke up Monday morning to money being taken out of my account without my consent and my order being placed..
I did not need 4 meals for 4 people I was browsing prices to see how much something like that would be.
Then Wednesday the same week money was trying to be taken from my account (lucky I didn’t have any in the account) yet again without my consent or any notification. Considering I had just paid money on the Monday, I thought this was incredibly poor.
So yes food and food cooking instruction fantastic. How they handled me as a customer, not so good
5 avril 2026
Réponse de Hellofresh Ireland
Hi Gareth,
Thank you for taking the time to share your feedback.
We’re really glad to hear that you enjoyed the quality of our meals and found the recipes easy and convenient to prepare for both families and individuals. However, we’re truly sorry to learn that your experience with our service and billing process did not meet your expectations.
We understand your concern regarding the unexpected order placement and charges after sign-up, as well as the attempted payment afterward. This is not the experience we want for any of our customers, and we appreciate you bringing this to our attention. Your feedback is very important and will be shared with the relevant team for further review and improvement.
We’re sorry for any confusion or inconvenience this may have caused. We always aim to ensure transparency and a smooth experience from sign-up onwards.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us
or contact our Customer Support team at +353 1 223 8958.
Thank you again for your honest feedback.
Kind regards,
Ann
I just love it I’ve made three gorgeous…
I just love it I’ve made three gorgeous meals this week all thanks to hello fresh .Amazing
3 avril 2026
Réponse de Hellofresh Ireland
Hi Jeannenoelle,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve made three gorgeous meals this week and that you’re loving your experience with HelloFresh. It’s amazing to know we’ve been able to help make your cooking enjoyable and delicious.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us
or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
I did not realize that I had order…
I did not realize that I had order anything. Order came by mistake.
Please do not send anymore,I would not have ordered
Prawns as my wife is allergic to them
N
Thomas Kelly
5 avril 2026
Réponse de Hellofresh Ireland
Hi Ray,
Thank you for your feedback, Thomas.
We’re sorry to hear about your experience and understand your concern regarding the unexpected order. We also sincerely apologize for the inclusion of prawns, especially given your wife’s allergy, this is certainly not the experience we want for our customers.
We recommend reviewing your account settings and upcoming orders to ensure everything is aligned with your preferences. If you’d like assistance with managing or cancelling future deliveries, our team will be more than happy to help.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us
or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
It was the first time I have used hello…
It was the first time I have used hello fresh, I got 4 meals for 2 people ,the meals were prepared quickly, were very tasty,easy to make, and substantial in size,variety was excellent as I let hello fresh choose for me, delivery was on time and I didn't have to shop, saved so much time
29 mars 2026
Réponse de Hellofresh Ireland
Hi Sarah,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Room for improvement
Step by step instructions where generally good but could be clearer in certain recipes. Some steps probably could be changed around as products that cook fast go cold while continuing on with other steps. , flavors so far have been okay to good so there is plenty of room for improvement. We will try different recipes over the next few weeks and have a better picture of how we feel about Hello fresh. No option for a 3 person household which is a bit of an issue for us, either we have too much food or too little, there's no in-between. Overall not bad but there's definitely room for improvement
2 avril 2026
Réponse de Hellofresh Ireland
Hi Edward,
Thank you for sharing your feedback with us. It’s great to hear that you’re enjoying the flavors so far, but I completely understand your points on where we can improve.
I have shared your comments with the relevant teams regarding the recipe instructions and the timing of the cooking steps. We want to ensure our meals are easy to follow and turn out perfectly every time, so your input is very helpful. I also appreciate you mentioning the need for more flexible plan sizes for different household numbers; we are always looking for ways to better accommodate our customers' needs.
We’re glad you’re giving us a few more weeks to show you what we can do, and we’ll be working hard to improve your experience.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
Réponse de Hellofresh Ireland
Hi Customer,
Thank you for your feedback! We are so glad to hear that you are enjoying the convenient cooking and the wide variety of recipes we have to offer.
We also appreciate your honest comments regarding our recipe instructions and the timing of certain steps. Your feedback about plan sizes for 3-person households is also very helpful, as we are always looking for ways to improve our service and better fit our customers' needs. We hope you enjoy the new recipes you’ll be trying over the coming weeks!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
We are really enjoying the Hellofresh…
We are really enjoying the Hellofresh experience. I am definitely learning to cook, again. I would pay gladly in a restraunt for the final results of every meal. We are early in but there seems to be no end to the options. Financially, well worth it.
2 avril 2026
Réponse de Hellofresh Ireland
Hi Ethna,
Thank you so much for the wonderful feedback! We are thrilled to hear that you are enjoying the HelloFresh experience and that you're finding the recipes both rewarding and great value for money.
It’s fantastic to know that you're enjoying the variety of options and feeling confident in the kitchen again. We’ll be sure to share your kind words with the whole team!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
It’s simple to cook
It’s simple to cook. There’s zero waste. And the choices are amazing. I don’t have to think about what’s for dinner every night.
1 janvier 2026
Réponse de Hellofresh Ireland
Hi Ciara,
Thank you so much for the fantastic feedback! We are so happy to hear that HelloFresh is making your evenings easier and that you’re enjoying the variety of choices and the zero-waste experience. It’s great to know we can take the stress out of deciding what’s for dinner!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
Réponse de Hellofresh Ireland
Hi Eliane,
Thank you for sharing your thoughts with us! We are glad to hear that you find our service well-suited for smaller families and for those looking for a convenient way to enjoy home-cooked meals even when far from home.
We love being able to provide that ease and comfort through our recipes, and we appreciate you taking the time to leave us your feedback!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
The food is good but the price is high.
22 mars 2026
Réponse de Hellofresh Ireland
Hi Emma,
Thank you for your feedback! We are glad to hear that you are enjoying the quality of our food.
We appreciate your honesty regarding the pricing, as we always aim to balance the convenience of fresh, pre-portioned ingredients with great value. Please note that prices may vary depending on the type of box you order. Feel free to visit this link https://www.hellofresh.ie/menus to see our menu and get a quote as well.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
I am being asked for a review before I…
I am being asked for a review before I have received the product.
The product has nor even arrived on the due date
9 avril 2026
Réponse de Hellofresh Ireland
Hi Sarah,
Thank you for reaching out. I am sorry for any confusion caused by receiving a review request before your first delivery has arrived.
Our system sometimes sends these requests automatically after an account is created, but we certainly want you to experience the food first! We hope you enjoy your first box when it arrives, and we would love to hear what you think of the recipes once you've had a chance to try them.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Best regards,
Ann
The 3 stars are for the call from…
The 3 stars are for the call from management only.
0 stars for customer experience
30 mars 2026
Réponse de Hellofresh Ireland
Hi Valerie,
Thank you for your feedback. We’re glad to hear that you appreciated the call from our management team, but we’re truly sorry that your overall customer experience did not meet your expectations. This is not the standard of service we aim to provide. We would really like to learn more about what happened and see how we can make things right, so please feel free to reach out to us directly, https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.. Your feedback is very important to us as we continue to improve our service.
-Ann
I cancelled my account over a month ago…
I cancelled my account over a month ago because my wife is seriously ill. Hello fresh reactivated the account without my permission. Despite contacting them again and them promising me again that the account was cancelled a delivery arrived this morning and they took the money from my bank account. This is despicable behaviour targeting and harassing vulnerable elderly people especially when one of them had been seriously ill for a couple of months now.
9 avril 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi Customer,
I am deeply sorry for the distress this has caused, especially given your wife’s illness. What you described is certainly not the experience we want for our customers, and we sincerely apologize for the frustration regarding your account status.
We want to ensure this is addressed and resolved correctly. To look into this further, please reach out to our Customer Support team at +35312238958 or feel free to re-initiate the chat through our website.
Our thoughts are with you and your family during this difficult time.
Kind regards,
Ann
Very poor quality of vegetables
Very poor quality of vegetables. I tried twice, and everytime was the same. And delivery is always late. First time they brought 10.30p.m, last delivery i got the message that should be at 1p.m, delivery was done 3.30p.m.
Receipts are easy to cook.
9 avril 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi Vilija,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
They took payment from my back twice…
They took payment from my bank twice without me completing an order and giving permission. Even having unsubscribed still have payments taken out unauthorised.
7 avril 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi Pamela
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
Harassed by Phone Calls
Initially the service seemed really good, however they have called me at least twice a week for the last 2 months since I closed my account. This was in spite of the fact that, on the first such call, I told them not to call me again. I would not recommend them unless you want to be harassed!
8 avril 2026
Avis spontané
Réponse de Hellofresh Ireland
Hi Adam,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
Hellofresh Ireland is one the best…
Hellofresh Ireland is one the best thing ever happened, there food and recipes on point make cooking easier and efficient, safe time and money , it worthy
29 mars 2026
Réponse de Hellofresh Ireland
Hi there
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
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