Hellolingo UK Avis 

I bought this over the Libre as it came with shields. Now they’ve stopped sending shields, without telling subscribers so they can sneakily make even more money. I messaged them and they said they won’t send and have stopped supplying them across the board. For me, it’s not worth buying without the shields as the biosensors are expensive and will just fall off.

They also changed the price (£120 to £99) after I bought and wouldn’t honour it and just said I can have the deal the next time I subscribe.

They have no loyalty whatsoever to current customers.

Customer service was very unhelpful.

Customer service is outstanding, they are very quick to reply, both on email and on phone.

Daniel was very kind, quick to answer my questions and followup when needed.

The product is great, this is an amazing tool for people like me with a high risk of developing diabetes but who are not elegible to get a CGM on the NHS. Brilliant prevention measure! It gives you an accurate and live insight to your body's responses to food/stress/excercise.

I cannot recommend this enough!
Quick delivery too, what else can you ask for?

I highly recommend you do not buy this product. While the glucose monitor itself is okay, the product itself is underdeveloped and underpowered. The app is extremely basic, and your monitor only records data while the app is running on your phone. You close the app- no data. You move away from your phone - no data. This is a huge flaw. In addition to draining the phone’s battery as its quite energy intensive.

In addition, literally 0 insights gained after using it for 2 weeks. There is no intuitive way for the app to communicate with the user or rationalise results.

The company offers a money back guarantee, but like the product itself, is a huge inconvenience. They use Parcel Force to deliver/collect in the UK. Speaking for London, very few depos where you can actually send your product back if you wanted to.

It was good to see my eating habits and any spikes. It was good value for two weeks with discount lizlove made it less than £67

Excellent customer services and overall excellent concept well executed and more affordable than rival products. Product helps me learn how to stay in optimal glucose range. I’m learning just how poor my body is at processing refined sugar. Helping me quit the habit.
App has minor bugs that are still being fixed. Move from two week trial to subscription is not automated but customer services were helpful.
Have recommended product to gym buddies who saw the change in me after two weeks.

Fed up of getting emails from you,on the new outlook i can't even move it to junk mail,there is no facility to unsubscribe,even though i didn't subscribe in the first place.So you need to put an unsubscribe facility on your emails so that we can stop getting emails from you.

Not accurate and not giving a lot of info on how food affects my glucose levels. I will not repeat.

The product overall is fine, it helped improve my lifestyle and I would recommend a CGM to all adults regardless of their heath status. However, with Lingo (not sure about other CGMs on the market) there can be a variability in baseline readings from biosensor to biosensor (eg. 5.2 vs 6.5 mmol/l) which can be an issue (for some) if you want to accurately compare / see improvements over a period of more than 2 weeks. Also, there is some delay in readings of glucose changes – e.g., you will see 10 -20 mins lag between your food consumption and impact on readings (may the same for other CGMs, I am not sure). Additionally, the app / account for me was initially faulty - I was unable to purchase a subscription after the trial of 2 weeks, and had to do without linking it to may account. Initially, customer service was not great at helping me sort out that technical issue. Their attitude was "you should see this and this in your app and account". When explained that I do not see that they were like "we are sorry to hear that" and that was it. I faced few other issues with customer service and subscription; however, when the issues got escalated, I received the right support and problems were fixed.

In summary – product is satisfactory and provides me with the info I need, customer service could have been better (initially) but I continue with Lingo as I it helps me make better lifestyle choices.

There is no APP for Android!!!!

It's not clear on the website going through the buying process.

Please release an Android App!

Useful data linked to consumption leading to changes in eating habits and better concentration and sleeping... all done in a couple of weeks of data collection. Highly recommend

A really well presented product for understanding blood sugar and health

learned a huge amount and changed my diet in a really positive way

Wow I learnt so much from this. crazy to see how you react to different foods and learn to swap different things in and out over a short period. Also found such a clear link between big spikes and slumps in mood/energy levels. Feel like it’s the kind of thing I’d like to do on an annual basis for a month to remind myself what good looks like.

Hello. The lingo product is easy to put on, although staying on might be a problem. The app is very poor and very slow. Entering your data, whilst it looks easy it isn’t as the app is always in lag time. There is no coaching with this app, just information you have to read. I would not recommend this product as it needs a lot of work doing to get the app functionality better. I did communicate with customer services my concerns about the app. I sent the message and snap shots off my phone etc. They were aware of my experiences. The answer I got back was we’ll elevate it to the technical team. My recommendation is stay clear of this product. There are better ones out there.

Thank you for your reply. I did write to the email address you provided in your response. However, the address isn’t operational. Does anything work?

I found using lingo very handy indeed, when I was diagnosed with pre diabetes. It’s was good to know what ‘spines’ my sugar levels and have since adapted my diet well according to the levels. The app was easy to use and always provided me with handy information.

It worked well for me. The real time info was useful. I was not able to keep up with recording my good intake. Some of the support clips were really good.

Would love to leave a proper review but we couldn't actually use the product. In a household where we have an iPad, an iPhone and the latest Google phone, NONE of them were acceptable to the app. This level is compatibility restriction is totally unacceptable for any company in anything other than limited soft launch and at the very least should be absolutely clear during the purchase journey. Your product is only useable on a small % of devices in the market and that fact is buried in your FAQ!

If you aren't ready to launch- Don't. Don't make that your customers problem.

Nice but useless lady on the phone. Ironically terrible returns process. Avoid unless you are absolutely confident you have the specific device required

Super disappointed in the experience with Lingo, definitely not coming back to this again.
- First of all, the sensor I received is faulty as it shows way higher values in the app compared with the blood finger test. I have had differences of even 2.4 mmol/L between the finger test and the sensor, which is just too much of a difference.
- Secondly, the app is super buggy, I can't add more than 6 foods to a single meal, the Lingo count target changed 4 times in a day, started with 38, then moved to 60, then 20 and finally 38 again, which I think is actually the right number based on my statistics from last week.
- Thirdly, I received an answer from customer support that I can't get my money back for this faulty sensor cause reimbursements are not made for sensors that have been used. Like it's my fault that this sensor and app don't work properly?
Again, super disappointed, definitely not recommend. I have also used Zoe and it was 10 times better.

Enjoying use of new Lingo wearable. Delivered quickly and easy to apply. Pairs with phone via Bluetooth and then auto records blood glucose levels throughout the day. Data is shown on an easy to read graph on phone app. It’s easy to see what foods and drinks spike your blood glucose. Fascinating insights, personalised to you, and of interest to anyone looking to learn more about nutrition and their metabolism. Would definitely recommend!

I’m one month in using Lingo and I’ve been really impressed so far. As someone who trains regularly it’s been super interesting to monitor my glucose levels, and adapt not only my routine but my eating habits in line with this. Setup was also straightforward (a little nervous when it comes to needles - but it was totally fine!) and the app is very intuitive. So far so good! 👍🏻