Henry Meds Avis 

Along with multiple other users, they took my year's worth of money and ghosted me. My prescription has been delayed at UPS for 5 days already. This is a refrigerated, expensive medication. I would definitely NOT recommend this company.

My biggest concern with Henry Meds is their customer support. They provide a phone number, but no one answers. I tried calling multiple times last year and again this year without ever reaching anyone.

Email support is extremely slow as well. The first time, I waited about a week for a response. More recently, I sent two emails asking for help. After a week without a response, I contacted them again to say that my request was no longer relevant and that I no longer wanted to continue with their service. They finally responded on the 10th day and apologized for the delay.

This is important to know before signing up. Henry Meds provides ongoing medical treatment, and there may be times when you need timely help with your medication, dosage, refill, or treatment. Waiting 7–10 days for a response in those situations is not acceptable. Based on my experience, I would not recommend Henry Meds to anyone who expects reliable and timely support.

They are over priced and difficult to work with. Doc was 20 mins late to telemedicine appointment. He was extremely rushed and hard to follow.

If you want to cancel you have to go through customer service; you can’t find it on your portal anywhere and they are super sneaky about monthly charges. One for the subscription every month even if you don’t have an appointment plus I found another $49 charge for three months in a row even after I cancelled the subscription! I had to have them delete my credit card to avoid more monthly charges; something that also had to go through customer service.

Honestly there are better options out there. You’ve been warned.

I've been a subscriber of Henry Meds for years. This month I was prescribed a refill for my GLP-1 and the package arrived hot, not warm, hot. I am friends with our UPS driver, so I took the package directly from him off the truck. When I brought it inside and opened it, the freezer packs were as hot as a heating pad, as was the vial. Additionally, the package was missing wipes and syringes. I recorded a video in case I needed to show proof and then sent an email to Henry Meds. I did receive the wipes and syringes in the mail a few days later, but just found out that the provider denied providing me a new vial. This is absolutely ridiculous. It's August in Texas. If Henry Meds contracted with a pharmacy that isn't packing the medicine well, that is on them. The GLP-1 already isn't nearly as effective as the tirzepatide they previously prescribed, and now what I've received will be even less effective. This response has left me seriously considering whether I am interested in continuing to support this company.

The provider seemed very short and in a hurry for the few minutes she spent with me for an appointment. I felt like a number in a queue. Please train your providers to have compassion for the work they are doing.

My doctor was great straight to the point and willing to help.

I submitted an intake form, it looked like I was approved for meds, they took my payment info and said one business day to receive next steps and it’s been a week and still nothing. I have tried calling, emailing and chatting but no one is ever around during their business hours to help. Chat is always down, and no one answers phone or replies to emails. Maybe this company has folded and is still taking money for meds they never intend to send?? I don’t know what else to think! My portal shows no info other than my payment method.

Thank you so much for the first meet with my provider, Joshua. He was on-time and very helpful and informative, unlike my previous experience with JoinFridays. Also, thank you Dominique for the quick response to my questions.

I am a re-signing patient of Henry Meds.
It took me 9 days of back-and-forth emails to FINALLY get the answers to my questions. There was no person available to speak with using the Customer Service phone number??? My questions could have been resolved with a 10-minute telephone conversation. I had 12 email correspondences with a representative. She clearly did not understand what I was asking, and I clearly did not understand what she was asking of me. I did finally get a resolution and resigned. If I was a first-time patient, I would have looked for another option. I would not recommend Henry Meds to anyone that is starting a GLP-1 without the ability to speak one on one with a representative!

I have now had three appointments in a row and the Dr. assigned to me did not show. You can't get in touch with any and if you do get a rep, they push your appointment out for 2 to 3 weeks only for them not to show up. The trend is things go good until your second round. This has been a complete waste of my time.

At the beginning of my journey to losing weight with Semaglutide, I noticed immediate changes in my weight and was excited. However, after the first 6 or 7 weeks I hit a brick wall and the weight loss sort of stopped… I contacted the good people at Henry Meds and they raised my dosage and I was back on the right track again. My beginning weight was 148 pounds and for someone who is a whopping 5 feet tall and I say that with with as much pride as I can muster mind you, that’s a lot of weight! Thus, I was super excited watching this weight falling off and when it suddenly stopped I was so disappointed! Raising my dosage and seeing what a difference it made have me the confidence that I had lost and welcomed back, arms wide open. I’m now down to 125 and working on losing more. In my height range I should only weigh somewhere between 105 and 110. I’d be happy with 115! The folks at Henry Meds have been noticing but stellar! They have been by my side since the very beginning, I couldn’t ask for more…
Thank you one and all! I appreciate all you’ve done for me!
Teri

Dr. Swanson is exceptional. He has the perfect balance of expert medical knowledge and genuine compassion. His bedside manner is warm and reassuring; he takes the time to listen and makes you feel like you are his only patient. He explains everything clearly and genuinely cares about your well-being beyond just your symptoms. I highly recommend him to anyone looking for a doctor who truly goes above and beyond!

It went well for the first 3 months only. After that, no provider was available, I had to reach out several times to get a response. When they finally found a provider, he/she didn't even show up for my appointment. This would never happen in a physicians office. Imagine paying up front, not being able to get a physician, then the physician just doesn't show up and leaves you there alone. Disheartening.

I think they are out of business. I was a client since 2023, but in 2026 I have had serious problems getting my TRT shipped to me, and now they are a full month late, they are not responding to emails, the chat feature is now just an automation... but of course they still are charging me monthly! STAY AWAY FROM THIS GROUP.

Fast, easy consult and timely

I had used Henry Meds before and then switched to something "cheaper" and it did not work as well. When I came back to reactivate my account, they were so nice to help me understand all of my options. Including delaying shipping of my meds as I ended up out of town unexpectedly. I would highly recommend them. Their product works and their customer service is THE BEST!

CAMMILLE made my experience great she was helpful and very thorough and professional

I get my medication from Henry Meds, a prescription that is required to remain refrigetated, yet they always ship “overnight” on a Friday and my medications arrive on a Monday warm and spoiled requireing a new shipment. This has happened 4 times in a row now and regardless of my requests, they continue to ruin the medication and jeopardize my health.

Customer Service is non-existent AFTER you sign up and pay the fee. The phone number they provide goes directly to a number prompt that is following by the same message on each prompt to leave them a message. Sometime later that day or the next day, they may or may not get back to you. They do not provide a number that provides you direct access to any representative. There are many other great options out there that provide much better customer support at a similar or lower cost.

I’ve had an amazing experience with Henry Meds! They’ve made it so easy and convenient to get back on track with my health and wellness goals. I’ve been using their services for years, since they first launched, and they’ve consistently provided excellent care, an easy process, and outstanding support every step of the way.

The providers are knowledgeable, the communication is great, and everything from the consultation to receiving my medication has always been smooth and hassle-free. If you’re looking for a simple, reliable way to prioritize your health and get back in shape, I can’t recommend Henry Meds enough. They’ve truly made staying consistent so much easier, and I’m grateful to have found them!