Henry Meds Avis 

I had used Henry Meds before and then switched to something "cheaper" and it did not work as well. When I came back to reactivate my account, they were so nice to help me understand all of my options. Including delaying shipping of my meds as I ended up out of town unexpectedly. I would highly recommend them. Their product works and their customer service is THE BEST!

CAMMILLE made my experience great she was helpful and very thorough and professional

I get my medication from Henry Meds, a prescription that is required to remain refrigetated, yet they always ship “overnight” on a Friday and my medications arrive on a Monday warm and spoiled requireing a new shipment. This has happened 4 times in a row now and regardless of my requests, they continue to ruin the medication and jeopardize my health.

Customer Service is non-existent AFTER you sign up and pay the fee. The phone number they provide goes directly to a number prompt that is following by the same message on each prompt to leave them a message. Sometime later that day or the next day, they may or may not get back to you. They do not provide a number that provides you direct access to any representative. There are many other great options out there that provide much better customer support at a similar or lower cost.

I’ve had an amazing experience with Henry Meds! They’ve made it so easy and convenient to get back on track with my health and wellness goals. I’ve been using their services for years, since they first launched, and they’ve consistently provided excellent care, an easy process, and outstanding support every step of the way.

The providers are knowledgeable, the communication is great, and everything from the consultation to receiving my medication has always been smooth and hassle-free. If you’re looking for a simple, reliable way to prioritize your health and get back in shape, I can’t recommend Henry Meds enough. They’ve truly made staying consistent so much easier, and I’m grateful to have found them!

The company needs to address the issue of a customer not being able to allow voice/camera on their laptop. I am 74 years old and had 4 different appointments cancelled because I couldn't/was ignorant on how to connect with the provider/health care interview.
Their information, email address - askhenry didn't help - gave computer programmed responses that didn't solve my problem. And the help phone number did not respond in a timely manner to save or allow my scheduled appointment.
Previously I had the same problem and Henry Meds allowed a cell phone interview, however on this frustrating go around, when I suggested a phone interview, there was no favorable response.
I had been a customer for over 2 years with a yearly prescription in place. Henry Med was prompt to refund my yearly prescription of $2,364.00.
I have since found another provider at half the cost.
Their Medical staff were prompt and offered suggestions when I complained of dizziness and nauseous conditions. Found the cause to be ear situation.

Not only did they raise their prices but now in order to get a multi-month plan they are requiring you to pay it all up front first! It’s either that or month-to-month for $300/month!! It now goes from month-to-month straight to 6 months & then 12 months! Since there’s plenty of competition out there now, you would think that they would make it more appealing for you. Too much money now…I’m so disappointed.

Quick responses to questions, easy to subscribe!

I been rocking with Henry meds for about 2 years.. easy process no hassle

Unsympathetic, poor customer service, generic hr answers, lack of communication.

Terrible customer service, started me to low on trt that made me feel terrible. Refused to listen to me and tried to reduce it to nothing even tho my levels were very low. Would not reply to my emails when I had a problem. The worst, the absolute worst.

In June, everything was wonderful! I met with the NP and 3 days later my medicine was on its way to me. This month, not sure what happened. It has been over a week, no medicine and when zi went into my patient portal, there is no evidence of my appointment with the NP. There is no evidence that the prescription has been sent to the pharmacy, I have contacted the care team several times when no explanation as to what is going on and where my prescription is. Not happy at all!!

Two months of pain (some debilitating). A month of me telling them over and over, through 5+ support tickets that were mostly ignored. A canceled appointment. A no-show appointment. Had a support ticket call, and they told me to stop taking the meds immediately and that I needed to see a doctor. Then, as a follow-up, they booked a call which was never formally scheduled. And when I was finally put on a call with a nurse practitioner after two weeks of waiting, she had zero record of any of it and thought we were there for a routine weight-loss check-in. Patients in real pain deserve to be heard. I wasn’t — I was processed. I’m canceling at their direction, and I won’t be back. Don’t rely on Henry Meds if your health isn’t "routine".

My husband and I are both clients of Henry. We have been very pleased with our results, their support team and their medical experts. I recently needed to adjust my dosage. I was connected by video with a top medical member, Jake Swanson. He patiently listened to my questions, paid careful attention to my new goals and carefully walked me through his recommendations. He was so knowledgeable about Henry’s products and offered me several options. His advice was excellent and exactly the information that I needed. I have recommended Henry to several friends who have tried other GLP1 programs. Each of them have switched to Henry. Kim Blue

What used to be a great company to deal with as turned into a circus
They automatically bill your credit card
Then you have to argue for a refund
I would highly suggest not wasting your time or money with this company
There’s far better managed companies out there for your health needs

Trustworthy, professional, prompt, reliable. Customer service agent Camille listened carefully to my concerns and addressed them in a patient, understanding and compassionate manor. I told them what I thought was best for me and they put my concerns first.

LNP Melinda was great, she asked all questions about my health. I haven't received my prescription yet because I just talk to her today.

I was a client of Henry Meds from March 25-26 and the experience was wonderful. The nurse practitioners are great. I like the fact I can speak with a medical professional when I need to. I do agree with another reviewer that getting through on the phone can be tough, but if you leave a message they will call you back usually within a few hours. I just renewed my subscription (currently shipping) with Henry Meds because it was flawless the last time. I investigated so many other providers for GLP-1, but the hidden fees and membership fees all came to the same price as Henry, so I stuck with them. I highly recommend Henry Meds.

Tamika B. Was prompt, professional, and extremely helpful. She was also quick to respond and to take care of my questions. She truly made my situation better than expected. I appreciate all her support! Thank you!

I was initially upset and was considering switching companies. I was finding communication different. Last Friday, I spoke with Patricia S. Her customer service totally exceeded my expectations. She followed up with me today.
Patricia saved you a customer.
You have a great employee!