Herbal Dog Co Avis 

133
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Before finding this powder, my German Shepherd had to go to the vet every couple of months to get her anal glands manually emptied. It was a miserable, stressful experience for her (and not very ple... Voir plus

Noté 5 sur 5 étoiles

Appears an ethical company caring for the needs of our hairies. Lovely choice of products, fairly well packaged ( big box for small item). Having used the shampoo on both my Cavs, their coats are shin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having recently adopted a Cocker Spaniel we had Herbal Dog recommended to us by a friend. We were a bit unsure about things we would need but Gemma was fantastic help. She gave us some great recommen... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely amazing first class service received from Callum. My 2nd order of 2 products has not been delivered due to issues with Royal Mail and Callum very quickly arranged for another shipment to be... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles pour animaux

Écrit par l'entreprise

UK's #1 Herbalist for Dog Supplements & Herbal products


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

133 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(133)

21 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Honestly love their products I've seen…

Honestly love their products I've seen so much difference, my boy nibbled at his paws constantly and had really bad tear stains. I worked so hard on his diet and knew that I had got the protein right I just needed a good pre/probiotic. I've tried afew different powders from gut to itchy skin and they've all helped in one way or another. Tear stains are 99% gone and itchy paws gone. I honestly recommend giving this a go for 2-3months and you will definitely see an improvement. 5*

25 juillet 2024
Avis spontané
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Réponse de Herbal Dog Co

This is amazing thank you for taking the time to leave us a review x

Noté 5 sur 5 étoiles

Best animal products on the market

Great company and great people running the business have used herbal dog for the past 8months and wouldn't look anywhere else for my dog products, they smell great, packaged properly and always arrive on time.
Doing a great job girls and boys and can't wait for new products to purchase and test out.

20 juillet 2024
Avis spontané
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Réponse de Herbal Dog Co

Herbal Dog Company have a full female senior team with 50% of the senior team having young children including below school age. This year 60% of new hires have been parents including a senior role being held for someone who was on maternity leave. Herbal Dog Company has always been and will continue to be a family first business allowing flexi time for its employees to navigate work and family life. Trust Pilot reviews are not verified.

Noté 3 sur 5 étoiles

Issue

AVOID !!! I ordered with Tiktok shop. A week later no dispatch so had to cancel the order so I decided to place an order directly via the website to see if it was just an issue with Tiktok. I then Spent over £60 and order arrived with SEVEN items missing but still been charged for full order ?!?! I sent an email - no reply. Phone number doesn’t work but still posting on their socials ?!?!

*update - changing from a 1 star to 3 star as once I finally got hold of customer service they did process refund efficiently.

10 juillet 2024
Avis spontané
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Réponse de Herbal Dog Co

Hi Lexy, thanks for taking the time to leave a review we are a small team so it can take a little time for us to get back to the messages. I am glad this has now been sorted for you. Kindest Suzzie x

Noté 5 sur 5 étoiles

All good now!

Issue resolved .
I placed an order via their website and received an email stating that my order had been dispatched.
Royal Mail tracking showed that they have not received my package.
It’s now 10 days since I placed my order.
Having received a reply, and prompt replacement it appears the problem has been with Royal Mail.
Happy to edit my review to reflect this.
Nobody should have undeserved negative reviews!

9 mai 2024
Avis spontané
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Réponse de Herbal Dog Co

Hi Nick, thank you for taking the time to leave us a review. I can see you emailed at 8.27am and we responded to you 3 hours latter. As Royal Mail lost your order I can see the replacement was sent straight out and delivered the next working day. We are a small team sorry we were unable to get back to you as quickly. Please see reviews.io for all verified customer reviews.

Noté 4 sur 5 étoiles

Amazing customer service

Was excited to try their products and ordered after seeing them all over social media. There was a small issue with dispatch but the customer service by Sophie was amazing and she got it sorted straight away. Honestly better service than many big retail companies I have used in the past.
If the products agree with my dog I will be buying from them again.

24 avril 2024
Avis spontané
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Réponse de Herbal Dog Co

Thanks for your feedback Dave! We hope the issue wasn't major and glad it was sorted for you :) xx

Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. Placed and order last Monday, 48hour delivery. Still not received the order and tracking is saying Royal Mail have not even received it. It’s now Monday. I have emailed and messaged twice on Instagram, with no reply to either.
I now want a refund as I have purchased from another company.

15 avril 2024
Avis spontané
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Réponse de Herbal Dog Co

Hi Gayle, thank you for taking the time to leave a review. Although the shipping service we use is royal mail tracked 48 this does not mean the products will be with you in 48 hours as per the website information. We are a small business and make everything by hand so things do take a little longer to get out sometimes especially after a bank holiday. The office is closed on the weekends and we did get back to you first thing Monday morning. If you require a quicker service we do offer Prime on our Amazon store. https://www.reviews.co.uk/company-reviews/store/www.herbaldogco.com

Noté 5 sur 5 étoiles

Waterless bundle …

Have recently purchased the waterless bundle. OMG my pug no longer smells of that puggy smell. I purchased the orange and bergamot and he smells lush. I now look forward to coming back from our walk to “wash” him. 5 🌟 from us

1 mars 2024
Avis spontané
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Réponse de Herbal Dog Co

Thank you so much for this 5 star review! The orange and bergamot is great for cutting through harsh smells! we appreciate your feeback so much, thank you again! <3 xx

Noté 1 sur 5 étoiles

Product infested with insects.

Absolutely disgusted to find the Anal Gland Supplement had insects crawling around inside the packaging. My dog has used the product for years, but I cannot trust this company again. Will never buy from them again. Will be returning the box to them to investigate. Bought from Amazon. Email sent to company a moment ago asking for prepaid returns label.

11 février 2024
Avis spontané
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Réponse de Herbal Dog Co

Hi have you purchessed this product from us as we are unable to find an order in your name? Can you pop us an email hello@herbaldogco.com so we can look into this.

Noté 3 sur 5 étoiles

Stained my puppy yellow..

Love the idea of herbal products instead of nasty chemicals. I grabbed the advent in the sale, such good value BUT the flea treatment is yellow like olive oil & as badly stained our white frenchie.

Will continue to use the wormer, no issues present.

The shampoos smell lovely.

10 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing advice

Gave me amazing advice on a tik tok live regarding my dogs joint problem that she is awaiting surgery for. Followed the advice and my dog has improved massively.
Fast delivery

16 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Dog chews

Ordered from the TikTok shop and really happy with the service received and the order. Delivery was quick and my dog loves the chews we bought for him.
Will definitely be ordering from them again

5 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

First time order

I ordered some shampoo for my very itchy boy - this was my first ever order via tiktok.
Package was dispatched and received quickly.
Sadly, one of the items I was sent was incorrect, but this was quickly rectified and I'm happy with the outcome!
I cannot fault the customer service.
The itchy dog shampoo I did receive smelt lovely and my boys coat is now really soft and his skin seems more comfortable already, even after 1 bath!
I'll definitely order from here again!

17 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Will never buy anything from this…


Will never buy anything from this company again. Was recommended the yeast shampoo during a TikTok live and after just one use my dog reacted so badly she needed vet treatment. This “company” is unable to give any details on how much of each ingredient is in any of their blends despite claiming their products are handmade. Have seen their staff recommend unsafe treats to people. Clearly only care about the money and not dogs welfare. Customer service is shocking, staff are rude and clueless. Treats are incredibly overpriced. Avoid at all costs.

8 mai 2023
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Réponse de Herbal Dog Co

Hi Emma, could you please email us hello@herbaldogco.com as we haven't received any communication from you about any issues so we have not been able to help.

Noté 5 sur 5 étoiles

AMAZING COMPANY

Price was great for size of box! Some things substituted but really cant complain as had at least 1 of everything that was supposed to be there and actually ended up with more items for same price due to subs!!! Delivery was made in 4 days and our dog loves his treats! They have been great for his teeth and his breath is already better! We love that everything is all natural and NO RAWHIDE

5 juillet 2023
Avis spontané
Noté 2 sur 5 étoiles

Being able to actually use the product!

Purchased this from my usual raw dog food shop. Cannot give a review on the product itself, as not been able to open the bottle!
A bit like those pesticides, green fly killer, and weed killer!
Excellent once you are able to undo the bottle! Minute writing, and no explanation of how to undo..
Not good for people of pension age, and disabled..

6 juillet 2023
Avis spontané
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Réponse de Herbal Dog Co

Hi Loraine all our products are screw tops that screw off (no safety catch) if you want to pop us an email or give us a call I can help?
Kindest
Suzzie

Noté 5 sur 5 étoiles

Great company!!!

My mixed treat box arrived so quickly and it is AMAZING. Highly recommend! I bought for my parents dog for his birthday (he thought Christmas had arrived too he was so happy) and will be buying again for my two ❤️

3 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Couldn’t recommend them enough!

Amazing company, we always join the lives with Sian, Eilish , Lucy and the rest of the team. We are always made to feel so welcome.

All products are incredible, shipping and delivery is always within a few days.

Advice and recommendations are always provided if you need help and you are definitely made to feel like no question is a stupid one.

We will always continue to purchase products from herbal dog Co.

Love,
Reggie and Paddington

2 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Cannot recommend highly enough

Cannot recommend highly enough. I’ve used the herbaflex for my staffie’s joints. Game changer. I’ve had the treat boxes which he has LOVED, and used the silver cream to heal his scar after an operation. Friendly service, outstanding products. Will continue to support this business and therefore, my dog! Well done guys

12 avril 2023
Avis spontané

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