Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Acabo de comprar unas sandalias y un bolso. La entrega ha sido súper puntual y todo empaquetado con cariño e inmejorable. Altisima calidad de los productos y muy bien acabados. Super contenta

L'entreprise a répondu

Noté 5 sur 5 étoiles

The entire experience, even if online, is impeccable. Great product shots and descriptions and very easy order process. My orders were received in perfect state, wrapped elegantly and two artistic pho... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Gorgeous shoes and bags, exquisite craftsmanship, better to wait for the Archive sales. The only downside: 90% of their shoes have leather soles that I resole before the first wear (+50€ at least). It... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I bought a pair of sandals, and some days later it was broken. I wanted to explain this with your customer service to repaired them properly, but it was impossible. I never had an answer from your... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de couture
  2. Boutique d'accessoires de mode

À propos de HEREU

Écrit par l'entreprise

HEREU takes its name from the Catalan word for “heir”. True to this definition, the brand has worked since 2014 to produce contemporary accessories that redefine a distinctive heritage. HEREU’s shoes, bags and small leather goods are crafted in Spain by a network of family-run manufacturers.

A rich palette of references - including inherited folk techniques, modernist artworks and organic forms found in nature – ensures that aesthetic innovation is always central to the HEREU design process. Also underpinning the brand’s ethos is a distinctly Mediterranean sensibility, characterised by a laid back attitude and an understated approach to dressing.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very extraordinary design.

Very extraordinary design.
I like the style very much and recommend it to all my friends.
The workmanship of the goods is excellent

25 janvier 2024
Avis spontané
Logo de HEREU

Réponse de HEREU

Hi Klaus,

Thank you for your kind words. Your recommendation is greatly appreciated.

Best,
HEREU Team

Noté 5 sur 5 étoiles

great shoes

great shoes - lasting - excellent quality and very cool!

6 décembre 2023
Logo de HEREU

Réponse de HEREU

Hi Gaby,

Thank you so much for your lovely words. Your support is very much appreciated.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Excellent Quality and Service

Hereu shipped the sandals I ordered and, when it turned out that they were too large, I returned the sandals unused and ordered a new pair in the correct size. Everything was easy, professional, and exemplary!

20 août 2024
Logo de HEREU

Réponse de HEREU

Hi Bruce,

Thank you for sharing your experience at HEREU, we very much appreciate your positive feedback.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Great quality & customer service

Great quality & customer service! I own multiple pairs and they are all the most comfortable shoes i own

5 décembre 2024
Logo de HEREU

Réponse de HEREU

Hi Tala,

Thank you for sharing such a lovely review. We truly appreciate it.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Great quality

Love the quality and attention to details!

27 novembre 2024
Logo de HEREU

Réponse de HEREU

Hi Valeria,

Thank you for your wonderful feedback. We are delighted to hear that you appreciate the quality and craftsmanship of our designs.

Best,
HEREU Team

Noté 4 sur 5 étoiles

Customer Service

There was an issue with my order and i had to get in contact with customer service to fix it for me. They were extremely helpful and reassured me that the issue would be fixed asap.

3 décembre 2024
Logo de HEREU

Réponse de HEREU

Hi Hana,

Thank you for sharing your feedback with us. We are glad to hear that our customer service team was able to assist you and resolve the issue with your order promptly.

Should you need any further assistance in the future, please do not hesitate to reach out.

Best,
HEREU Team

Noté 5 sur 5 étoiles

HEREU makes shoe buying easy

HEREU makes shoe buying easy. Their shoes are exquisite and comfortable.

4 décembre 2024
Logo de HEREU

Réponse de HEREU

Hi Sedona,

Thank you for sharing your experience at HEREU, we appreciate your lovely feedback.

Best,
HEREU Team

Noté 1 sur 5 étoiles

Messed up my order and I paid for it

Messed up my order, I had to pay a ton in duties for the wrong item and Hereu took zero accountability! Last time I purchase from them.

16 mai 2024
Logo de HEREU

Réponse de HEREU

Hi Kit,

Thank you for sharing your feedback. We are sorry to hear about the issues you encountered with your order.

Upon reviewing your case, we apologise for the inconvenience caused. However, we did offer assistance in facilitating a return and refunding the full amount as per our policy.

Regarding the customs fees, please note that these charges are determined by the customs authorities and are outside of our control. While we are unable to cover these fees, we provided you with a link to request a refund directly from the courier.

As a gesture of goodwill, we also offered a discount code for your next purchase in the hopes of making up for the inconvenience caused.

We take customer satisfaction seriously and want to assure you that your feedback is acknowledged.

Best
HEREU Team

Noté 5 sur 5 étoiles

Me encantan los zapatos además de…

Me encantan los zapatos además de cómodos son todos ideales.

4 décembre 2024
Logo de HEREU

Réponse de HEREU

Hola Von,

Gracias por confiar en HERE, tus comentarios significan mucho para nosotros.

Atentamente,
HEREU Team

Noté 5 sur 5 étoiles

the best shoes I've had

the best shoes I've had. More sample sales like the one you did last summer in Poblenou, please!

6 juin 2024
Logo de HEREU

Réponse de HEREU

Hi Cristina,

Thank you for your lovely comments. Your support is very much appreciated.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Beautiful product and great customer service

Beautiful stuff and fantastic customer service.
I ordered a pair of boots and they arrived on time and in perfect conditions. I also found some surprises in the box that made the experience so much more enjoyable.
I also requested information on how to keep the leather in good shape and I got very useful feedback from the CS team.

4 décembre 2024
Avis spontané
Logo de HEREU

Réponse de HEREU

Hi Alex,

Thank you for your kind words. We very much appreciate your lovely feedback.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Review

Todo perfecto

4 décembre 2024
Logo de HEREU

Réponse de HEREU

Hola David,

Tus comentarios significan mucho para nosotros. Gracias por confiar en HEREU.

Atentamente,
HEREU Team

Noté 1 sur 5 étoiles

Refund service is the worst

Refund service is the worst, with buyer to pay for return shipping and taxes. All other e-commerce site offer free returns and duties / taxes are built in to the price. If i buy a Hereu product again, i will not buy directly from you. The cost is the same to buy from another retailer and the service is much better.

4 décembre 2023
Logo de HEREU

Réponse de HEREU

Hi Maureen,

Thank you for your feedback. We are sorry to hear that your experience did not meet expectations.

We strive to make our policies as clear as possible, and we regret any confusion. As mentioned on our website and in the communications regarding returns, we do charge for return shipping and administration fees, which are in line with standard international e-commerce practices. This ensures we can offer the highest quality and craftsmanship in our products while keeping costs transparent.

We value your input and we want to assure you that your concerns have been noted.

Best
HEREU Team

Noté 5 sur 5 étoiles

I love your shoes

I love your shoes, the quality and that you have small sizes. I love your style and your service! You are the only place in the world I order shoes online! Thank you!

12 avril 2024
Logo de HEREU

Réponse de HEREU

Hi Lindner,

Thank you so much for your lovely feedback. We are thrilled that you love our shoes, the quality, and the service. Your support is very much appreciated.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Calidad, cercanía y diseño

Me encantan los diseños y la calidad. Para mi también es importante que sea una empresa físicamente cercana

17 juillet 2024
Logo de HEREU

Réponse de HEREU

Hola Olga,

Muchas gracias por tus comentarios. Nos alegra saber que valoras tanto nuestros diseños como la calidad y que nuestra cercanía sea importante para ti

Atentamente,
HEREU Team

Noté 5 sur 5 étoiles

La presentación

La presentación, la calidad y comodidad del producto, la rapidez de entrega

7 août 2024
Logo de HEREU

Réponse de HEREU

Hola Alba,

Nos alegra saber que valoras tanto nuestros diseños como la calidad. Gracias por confiar en HEREU.

Atentamente,
HEREU Team

Noté 5 sur 5 étoiles

Amazing quality

Amazing quality, beautifully made shoes and bags!!

19 juillet 2024
Logo de HEREU

Réponse de HEREU

Hi Helena,

Thank you for your kind words about the design and quality. Your support means a lot to us.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Absolutely love

Love, really love my first pair of Pesca sandals, so soft and stylish, never made me any calluses or chafes.. happy to wear them with the socks or without, comfortable both.
Now ordered another pair of sherling balerinas, can’t wait to wear them !

1 octobre 2024
Logo de HEREU

Réponse de HEREU

Hi Ekaterina,

Thank you for sharing your experience at HEREU, we very much appreciate your lovely feedback.

Best,
HEREU Team

Noté 5 sur 5 étoiles

Ha sido una experiencia perfecta.

Ha sido una experiencia perfecta.

El producto es maravilloso, llegó rápido y en excelentes condiciones. El packagunt es precioso. Una gran experiencia de compra. Deseando repetir.

10 février 2024
Logo de HEREU

Réponse de HEREU

Hola Manuel,

Muchas gracias por tus amables palabras. Tus comentarios significan mucho para nosotros.

Atentamente,
HEREU Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus