Purchased truck front drivers door panel for pickup. they sent the wrong one. requested return. day later they declined. this was on e bay. they did not even call to say what their reason was. close... Voir plus
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Lisez les avis des autres
Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Voir plus
L'entreprise a répondu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Voir plus
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Coordonnées de contact
1200 Greenbriar Dr, 60101, Addison, IL, Etats-Unis
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
3,8
Bien
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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Great customer service
Great customer service, One stop shop for all refrigeration parts and hardware.
5 octobre 2020
Avis spontané
Exceptional Customer Service
I was extremely impressed with this company. They contacted the manufacture directly for me to be sure I was ordering the right replacement part.
5 octobre 2020
Avis spontané
Received the exact parts I ordered in a…
Received the exact parts I ordered in a timely manner.
5 octobre 2020
Avis spontané
The staff at Heritage are very…
The staff at Heritage are very efficient and friendly. In general, Heritage is a very customer-friendly business.
5 octobre 2020
Avis spontané
great service.
5 octobre 2020
Avis spontané
I order parts at least once a week and…
I order parts at least once a week and need help every now and then, I call and ask for Jordan Becktell because she is AWESOME!!! She always comes through for me. Thank You Jordan.
5 octobre 2020
Avis spontané
Mari and her team always do a excellent…
Mari and her team always do a excellent job. We always feel confident working with them !
5 octobre 2020
Avis spontané
Parts available and shipped promptly
Parts available and shipped promptly. Received as ordered and work perfectly
4 octobre 2020
Avis spontané
extremely disappointed with customer…
extremely disappointed with customer service as of late in regards to getting quotes in a timely manner,
3 octobre 2020
Avis spontané
Réponse de Heritage Parts is now Parts Town
Good morning Kathy,
Thank you for taking the time to let us know. I'm very sorry to hear that you haven't been receiving 5 star service. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
very fast shipping
very fast shipping! Great prices and exactly what I needed.
1 octobre 2020
Avis spontané
Was great until Parttown took over
Was great until Parttown took over. I was charges triple for a part and customer service wouldn't do anything due to the systems not fully migrating yet.
1 octobre 2020
Avis spontané
Réponse de Heritage Parts is now Parts Town
Good afternoon,
Thank you for taking the time to review Heritage. I'm forwarding your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Took over 2 months to get a door
1 octobre 2020
Avis spontané
Réponse de Heritage Parts is now Parts Town
Good morning,
Thank you for taking the time to let us know. I'm sorry to hear that you had a negative experience on your recent order. I forwarded your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Can't get better
I had a small problem with a part and it was replaced the day after my phone call. The service cannot get better than that.
I am bookmarking this place for future orders.
1 octobre 2020
Avis spontané
Excellent experience Thank y’all so…
Excellent experience Thank y’all so much I appreciate you. I will be using y’all again and will pass the word on.
1 octobre 2020
Avis spontané
Easy ordering
Easy ordering. Great prices. Reliable shipping. Affordable shipping.
30 septembre 2020
Avis spontané
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