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Lisez les avis des autres

Noté 1 sur 5 étoiles

I raised a request on 2nd April for water boiler , paid £15 for urgent fix . Had a call for 50 sec , guy said he can’t do anything and requesting to agency for sending the engineer. After 2days ,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service. Appointment available at short notice. Talked through an issue with a radiator valve - small job but otherwise would have been a hefty call out charge for something that just needed an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

23rd of December no hot water with no help in sight but who should appear herofix AMAZING got a virtual call for £15 in under 1 hour Problem sorted in about 3 min Merry Christmas to a fantastic c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Unbelievable service - fixed within 4 minutes and avoided huge call out fee!! Had low pressure on my boiler and topped up the system but inadvertently managed to turn off the hot water. A quick a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'énergie solaire
  2. Fournisseur de chaudières
  3. Fournisseur d'énergie verte
  4. Fournisseur de chauffage
  5. Fournisseur d'équipements d'énergie solaire

Écrit par l'entreprise

Helping Perthshire homeowners save on energy bills with expert installation of Solar Panels, Heat Pumps and energy efficient Boilers. Your Home Energy Hero Please be aware that reviews before 2026 are not reflective of this business, and although we have claimed ownership of the Trustpilot account, Trustpilot were unwilling to remove reviews from the business unrelated to ours.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

53 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(53)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing service

The call was very quick and helpful, very informative. Saved me a lot of time and money.

10 mai 2023
Avis spontané
Logo de Herofix

Réponse de Herofix

Thank you for your positive review. Glad we saved you time and money.

Kind regards
Son

Noté 1 sur 5 étoiles

So called service

I raised a request on 2nd April for water boiler , paid £15 for urgent fix . Had a call for 50 sec , guy said he can’t do anything and requesting to agency for sending the engineer.

After 2days , he asked me check with agency and said not his responsibility.

5 avril 2023
Avis spontané
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Réponse de Herofix

Hello Aakash,
I believe you’re confused by what Herofix’s service is. We aim to diagnose and fix plumbing problems to save people time and money. It seems that 50 seconds is a great time saving and efficient diagnostic. We are not a hands on plumbing company so you would need someone else to undertake the manual repair, as we made clear on the call. This was also relayed back to your management agent on the after call report.
The responsibility for the follow up works is for your management agent to organise, we have passed on all information required.
Kindest regards
Son

Noté 5 sur 5 étoiles

Fantastic problem fixed in 3 min

23rd of December no hot water with no help in sight but who should appear herofix AMAZING got a virtual call for £15 in under 1 hour
Problem sorted in about 3 min
Merry Christmas to a fantastic company friendly engineer and one very happy customer 🎅🏼

23 décembre 2022
Avis spontané
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Réponse de Herofix

Hi Alison!
Thank you for the fantastic, honest review!
Wishing you a Merry Christmas!
Best wishes
Son

Noté 5 sur 5 étoiles

Great service

Great service. Appointment available at short notice. Talked through an issue with a radiator valve - small job but otherwise would have been a hefty call out charge for something that just needed an expert to talk through a problem with for a few minutes. Will definitely use again.

17 décembre 2022
Avis spontané
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Réponse de Herofix

Hello,

Thank you so much for your honest and fantastic review. It is greatly appreciated.

Please remember our name for the future.
Kindest regards
Son

Noté 5 sur 5 étoiles

First class service

First class service. Son was very knowledgeable and laid out all the options clearly. Solved the problem comfortably. Def use again

17 octobre 2022
Avis spontané
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Réponse de Herofix

Hi Duncan,
Thanks for the great review 👍🏻

Always here if you need us again!
Take care
Son

Noté 5 sur 5 étoiles

Great service from Son at Herofix

Great service from Son at Herofix. Was able to diagnose and talk me through the fix on our boiler without the need for a costly home visit.

31 août 2022
Avis spontané
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Réponse de Herofix

Hi Dan,
Thank you for the feedback.
All the best.
Son

Noté 1 sur 5 étoiles

No response from support

I’ve sent several emails to their support team in the last 6 days and not one response. I definitely sent it to their support email.

27 août 2022
Avis spontané
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Réponse de Herofix

Dear Stuart,
Sincere apologies for the trouble you have contacting us, although we can not see any correspondence from yourself, so we shall investigate further immediately.
Please email help@herofix.com and we shall assist you further.
Kind regards
Son

Noté 5 sur 5 étoiles

Great service!

A really good service. Helped me fix the issue quickly and everything was explained very clearly. I would definitely use Herofix again.

31 mai 2022
Avis spontané
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Réponse de Herofix

Thank you for the great review Will.

Best regards
Son

Noté 5 sur 5 étoiles

Great service for quick advice

After an easy booking experience I had a productive call discussing potential options to DIY install a bidet in my fitted bathroom. I now have a solid plan in place and avoided some potentially painful pitfalls. 10/10 would use again for quick advice.

4 mai 2022
Avis spontané
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Réponse de Herofix

Hi Alex,

Thank you for the amazing review.

Look forward to seeing you again one day.

Kindest regards

Son

Noté 5 sur 5 étoiles

Herofix is an amazing service - an absolutely essential website in a homeowner’s repertoire!

Son is a gentleman and Herofix is an absolutely excellent service! On demand access to plumbing and electrical support is unquestionably a huge help to any homeowner, and I’ll definitely be using the service regularly going forward. For only £15 it’s a bargain!

25 avril 2022
Avis spontané
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Réponse de Herofix

Hi Josh,

Thank you for the kind and honest feedback.

Best wishes

Son

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, within a few minutes the problem had been diagnosed and advice given on what replacement parts to buy - would definitely use again!

18 mars 2022
Avis spontané
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Réponse de Herofix

Hi Martin,
Thank you for the positive and honest review.
Look forward to seeing you again :)
Warm regards
Son

Noté 5 sur 5 étoiles

Excellent service with fast response

Excellent service with fast response, helped me fixing the problem with my boiler.

18 février 2022
Avis spontané
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Réponse de Herofix

Thank you for the positive review Luca! Glad we helped you fix your problem!

Noté 5 sur 5 étoiles

Heating Rescue

Spoke to Al, at 5pm today, diagnosed my heating issue within a few minutes and gave me a quick fix to keep me from becoming an ice cube until I can get someone out to replace the part. Great service.

21 janvier 2022
Avis spontané
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Réponse de Herofix

Thank you for the great review Jim.

We’re here if you ever need us again.

Son

Noté 5 sur 5 étoiles

JUST WHAT I NEEDED!

What a wonderful, efficient and ingenious service! It gave me the confidence to fix my new boiler without having to book an expensive service for a relatively simple problem. I can't recommend it highly enough, thank you for really coming to the rescue!

6 décembre 2021
Avis spontané
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Réponse de Herofix

Thank you for the positive review Georgia. Happy we got you up and running so easily, while saving you so much money.
All the best.
Son

Noté 5 sur 5 étoiles

Wonderful service!

Wonderful idea! I had no heating or hot water, 15 minute call with Son later...all restored and working fine!

A lot of boiler problems can be a simple fix (with the right knowledge!) so it is definitely worth a £15 video call to see if the problem can be fixed without a hefty callout fee.

Son from Herofix was highly knowledgeable & patient with my minimal boiler knowledge- thank you!

Highly recommend!

26 novembre 2021
Avis spontané
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Réponse de Herofix

Hi Hannah,
Thank you for such an honest review. Glad we taught you some new skills.
Best regards
Son

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service that saved me the cost and trouble of getting a boiler engineer out. Huge thanks to Al who persevered with what was quite a tricky issue and solved it in a very logical way. Absolutely no way I could have done this myself. will be recommending Herofix to all my friends and family, thanks!

17 novembre 2021
Avis spontané
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Réponse de Herofix

Thank you for your positive review Peter. Glad you got your boiler working again.

Noté 5 sur 5 étoiles

Highly recommend

Highly recommend! Had a call with Son who ran me through the issue and gave me some background on the system. Although we didn’t get it sorted over the call Son gave me the solution and a short piece of wire later the problem was fixed. Quick and easy to use, if you think yours is a problem that may just need a tweak or two I would recommend these before paying a costly call out charge.

12 octobre 2021
Avis spontané
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Réponse de Herofix

Hi Dan,
Thanks for the review! And so happy to hear that you were able to do the follow up job after the call to fix the problem. Success!
All the best
Son

Noté 5 sur 5 étoiles

Absolutely brilliant

Unbelievable service - fixed within 4 minutes and avoided huge call out fee!!

Had low pressure on my boiler and topped up the system but inadvertently managed to turn off the hot water. A quick and friendly video call later and it was fixed!

Such a brilliant idea where so many issues can be resolved via video with a specialist!

11 octobre 2021
Avis spontané
Logo de Herofix

Réponse de Herofix

Thank you for the amazing review Matt, greatly appreciated.

All the best!
Son

Noté 5 sur 5 étoiles

What a genius service

What a genius service. Al fixed a problem with our radiator within minutes. This saved us paying a standard plumber call out charge (£75 plus labour time). Al was friendly, knowledgeable and really helpful. I feel proud of our team work and would definitely use again. I was surprised how quickly he located the problem and helped talked me through the solution. Very, very impressed with the service. Absolutely worth the money. Thank you so much.

6 octobre 2021
Avis spontané
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Réponse de Herofix

Hi Georgia,
Thank you for the very honest review. I’m happy the problem was fixed so easily.
Best regards
Herofix

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. So simple and efficient. Herofix helped me identify the issue causing my dripping tap and guided me through how to repair the issue myself. I normally get quite nervous with these sorts of things, but the team reassured me at every step. Would highly recommend.

24 août 2021
Avis spontané
Logo de Herofix

Réponse de Herofix

Thank you for the review Joe. Great you managed the repair yourself!

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