Herschel Infrared North America Avis 

Great product and Quick delivery

Beautiful and warm. Thank you.

This was an overall horrible experience and I would recommend going with any other supplier. The heating system does not work as advertised and the company had to send me 3 replacement thermostats before they sent us a properly functioning one.

No mounting hardware came with the heaters. Website doesnt say anything about having to order separately. Just opened the box and all there is is the heater.

Great look, smart design

Great overall quality and easy installation. Much nicer than the brands I’ve installed in the past

If I could give 0 stars, I would. This has been one of the most frustrating customer service experiences I’ve had.

There has been a complete lack of transparency from the beginning. The website advertises quick shipping, yet it has now been **TWO MONTHS** since I placed my order and I still have not received it. At no point during the ordering process was it made clear that the products would be shipping from the UK and would need to clear international customs.

My order then sat in customs for an extended period and is now apparently being **sent all the way back to the UK**—and I still cannot get a firm answer as to when I will actually receive the products I paid for.

To make matters worse, there appears to be only one customer service representative in the U.S. handling my issue. Despite repeatedly asking for my situation to be escalated to someone who can actually resolve it, that has not happened. The representative also continues to spell my name incorrectly in nearly every correspondence, which only adds to the feeling that my concerns are not being taken seriously.

After two months, I still have **no product, no firm shipping date, and no clear timeline for resolution.** For a company selling expensive products to U.S. customers, this level of communication and transparency is completely unacceptable. I would absolutely not recommend ordering from this company based on my experience.

Where are my heat panels? They say they are still sitting in customs since the 23rd which is a day after it was shipped and waiting for you to authorize them. That was two weeks ago. I need them! It is stopping my occupancy from going through.

I purchase these to fit in a suspended ceiling and the do not fit, if additional trim pieces we needed nothing was said.
Shipping damage as well.

I have not received delivery, and I have been unable to contact anyone at Herschel to address the issue.

This review is late - but we love our heaters. Our newer house came with a DIY split unit. Horrible. Our electrician installed five ceiling units. We are thrilled with the efficiency, warmth, and how they are almost invisible!

Great product that looks and feels good. Easy to install. Responsive customer service.

Great responses to questions both pre- and post- sales

Shipped from UK faster than original tracking indicated. Units have not been installed yet.

Quick and easy ordering, along with Excellent Instructions!

Customer service a little weak at first but did replace my failed unit, so happy now.
Thanks

Justin was extremely responsive. A few issues with the panels which were promptly and very satisfactorily addressed.

I went with simply the best infrared heaters and therefore went with Herschel and I am so satisfied.

Beautiful and highly functional product. We purchased the ceiling panels. Love the soft, conforting, indirect heat. One is not aware of heaters only a plesant environment.Customer service is 11 stars out of 10.