Poolpurefilter Avis 

I ordered a filter, and upon looking at the order, it still says processing on the fourth day after ordering. It should be shipped by now. There is no phone number to contact them by, and that is extremely frustrating...I want to cancel the filter at this point!

Great product, great service, great delivery.

Ordering was easy, prices were good and parts came on time

The RPS100A pool skimmer is charging, however it only lasts about a minute. It’s only cleaned the pool once and nothing is corroded. Pool pure hasn’t answered my email once. Unfortunately I purchased it in May so the warranty expired before the pool opened. I’m going into my second month without a pool vacuum. I spoke with Amazon, where it was purchased and because it’s out of warranty there’s nothing they can do.

Straight out of the box my RPS100A pool skimmer is not charging. It is flashing rapidly blue. It’s never seen the water. Nothing is corroded. Pool pure answers my email once every week I’m going into my third or fourth week now. They are suggesting things that are impossible because the battery just isn’t charged. Would appreciate if they would answer my email when I reply to theirs.

Ordered saltcell through Amazon, shipping was quick, well packaged. Saltcell is no longer functioning as per verification from a test at Leslies Pool. This is well within the 1 year warranty.

I emailed poolpurefilter on Jun13, Jun 16, and just now a few minutes ago. No responses, and yes, i have been checking spam, junk, and trash folders.

Received product quickly. Nice professional packaging. High quality product.

Filters will not fit have sent tons of emails to get the return process going with no response!!!! No phone number to contact customer service!!!!!

Easy to order. I just hit reorder and I’m done.

Easy web site, fast delivery, great quality.

I was pleased with the prompt delivery, the quality of the filters and the reasonable price.

Easy to order and fast shipping. Definitely will recommend.

Ordering is always easy. Product ships quickly. Quick responses to questions. Friendly staff.

I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to be shipped back and I recieved the correct filters shortly thereafter. Wonderful experience

The filter was as described and arrived on time.

Poolpure filters are great!!! Helps keep my spa clean. They are easy to install too.

I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am not a very happy consumer at this time! BUYER BE WEAR! Is crappy company.

Edit to this review. The company sent us a new skimmer and GUESS WHAT THIS ONE IS ALSO NOT CHARGING!! So at this point I am DONE with this company sending us a product that does not work. We sent another email and requested for a full refund and to send the two not working ones back to them at THEIR EXPENSE!

Update: 4/9/2026

We got a response from the company and they issued a full refund for this product today. But in my opinion I still would not buy a chargable skimmer from them as this has been a hassle and bad experience over all.

I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply.
And there is no phone number published for support.

I was contacted by customer service after posting this review and a full refund was given. Thank you.

Totalmente satisfecho con la respuesta de la empresa ante un inconveniente con un producto.
Han buscado por todos los medios dejarme satisfecho, lo han logrado y se los agradezco.
Destaco la atencion de Ana Grace!