I ordered two herz rings in July 2026 with warranty package for both. I have since sent one ring back and after close to 4 months with constant email no response or credit for the returned ring. The... Voir plus
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I have used my Band for several days so far; and it seems to work well. I finally found the page where I could enter my age (it had me at 38, I'm twice that!), weight, etc. One small anomaly: even th... Voir plus
L'entreprise a répondu
I’m new to the Herz P1 BP wrist monitor and set up took time a patience as I navigated the detailed instructions. I’m also investing the time to do cross checks with my BP arm cuff from Omron that I’v... Voir plus
L'entreprise a répondu
I ordered a wrist band but overlooked your email requesting my address for about a week, maybe this requirement should be included when a purchase is made. I also needed to ask a friend who has IT kn... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Herz P1 is a health and wellness brand focused on making wearable technology simple and accessible.
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3,9
Bien
603 avis
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A répondu à 99 % de ses avis négatifs
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Smart Ring issues
Once I got the ring charged and app downloaded per instructions, I was disappointed measurements were in cm, kg, km. I live in USA; I want normal measurements.I was also disappointed in the instructions; you need to be clear you can get those if you first go to "me" and indicate it. The instructions need to be also clearer on how to activate the categories you want, I should give this a 3 star but it has been pretty good so far.
7 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Phyliss,
Thank you for taking the time to share such detailed feedback! We’re glad to hear that the HERZ P1 has been working well for you overall, even though the initial setup experience wasn’t as clear as it could have been.
We understand how important it is to have measurements displayed in the units you’re familiar with. We also appreciate your feedback about navigating to “Me” to change the units and about making the instructions clearer for activating the health categories you want to track.
We’ll share these suggestions with our team, as clearer setup instructions and a more intuitive onboarding experience can make a big difference.
Thank you again for your honest feedback and for giving HERZ P1 a chance!
HERZ P1 Customer Support
Doppelte Waage bestellt
Erstmal möchte ich mich für die schnelle Lieferung bedanken. Leider hatte ich bei der Bestellung aus versehen zwei Waagen bestellt. Trotz mehrfache Aufforderung mir einen Retorenschein zukommen zulassen habe ich noch keinen Erhalten, noch irgendwelche Rückantwort bekommen, wie wir weiter Verfahren.
8 septembre 2026
Avis spontané
Réponse de Herz P1
Hallo Deutschle,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns zu hören, dass Ihre Bestellung schnell bei Ihnen eingetroffen ist.
Es tut uns jedoch leid, dass Sie trotz mehrfacher Kontaktaufnahme weder eine Antwort noch ein Rücksendeetikett erhalten haben. Wir verstehen, wie frustrierend es ist, im Unklaren darüber zu sein, wie man weiter vorgehen soll – besonders wenn es lediglich darum geht, eine versehentlich zusätzlich bestellte Waage zurückzusenden.
Wir möchten Ihnen gerne helfen, dieses Anliegen schnellstmöglich zu klären. Bitte teilen Sie uns Ihre Bestellnummer mit, damit unser Support-Team Ihre Anfrage zuordnen und Sie bei der Rücksendung unterstützen kann.
Wir bitten vielmals um Entschuldigung für die Unannehmlichkeiten und danken Ihnen für Ihre Geduld.
HERZ P1 Kundenservice
The ring does not work as advertised.
The ring does not work as it is supposed and doesnt track sleep, i feel it is a very cheap item similar to what is sold on Alibaba for a low cost. When i asked for a refund i was told i have to cover shipping from Australia and they wont cover it. Very disappointing experience.
1 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Andrew,
We’re sorry to hear about your disappointing experience with the HERZ P1. We understand how frustrating it is when the ring isn’t tracking sleep as expected, especially when you purchased it expecting reliable insights.
We also understand your concern about having to cover the return shipping costs from Australia. We appreciate you sharing this feedback, as it helps us identify areas where we can improve both the product experience and our return process.
We’d like the opportunity to look into your sleep-tracking issue and your refund request. Please reach out to our support team with your order number so we can review your case and see how we can help.
HERZ P1 Customer Support
Thank goodness I didn’t do it…
Thank goodness I never got to buy their smart scale, though I came very close. I had filled in my information regarding payment, etc., Then, I decided to CLOSELY read their return policy.
Even though they claim to give customers a 90-day period to return a scale, have you seen what they REALLY mean by that? Do yourself a favor and read it carefully; read every detail.
Packages returned must be “sealed and unopened.” Really? How does that work? How do you get to “decide” whether or not it’s worth keeping, without even opening it and using it?
That is called a SCAM.
15 août 2026
Avis spontané
Réponse de Herz P1
Hi Deni,
Thank you for taking the time to share your concerns. We understand why the wording of a return policy can be frustrating, particularly when it comes to a product like a smart scale that customers would normally want to open and use before deciding whether it meets their expectations.
We’re sorry that the return policy left you with this impression. We take feedback like this seriously and appreciate you bringing your concerns to our attention. We’ll share your feedback with the appropriate team so the policy and its wording can be reviewed for clarity.
We understand that transparency and clear expectations are important when making a purchase, and we appreciate you sharing your perspective.
HERZ P1 Customer Support
Herz P1 Smart Scale
Herz P1 Smart Scale was purchased on March 2026. The retractable handle cord snapped September 2026. Contacted customer support via email. No refund or replacement due to expiration of the 90-day window for exchanges and/or refunds
Do not recommend.
4 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Arlene,
We’re sorry to hear about the issue with your HERZ P1 Smart Scale and that the retractable handle cord snapped after several months of use. We understand how disappointing it is to have a product issue and then learn that the standard 90-day return or exchange period has already passed.
We’re also sorry that your experience with customer support left you feeling that there was no satisfactory resolution. We appreciate you sharing this feedback, as product durability and how we handle issues outside the standard return period are important to us.
We’ll make sure your feedback is shared with our team for review. Thank you for bringing this to our attention.
HERZ P1 Customer Support
Useful health information obtained quickly and easily.
The device provides useful daily health data quickly and easily.
6 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Jerry,
Thank you for sharing your feedback! We’re glad to hear that you find the HERZ P1 useful for getting daily health insights quickly and easily.
We love hearing that the device is helping make it easier to keep track of your health and daily trends without adding extra hassle to your routine.
Thank you for choosing HERZ P1 and for taking the time to share your experience. We truly appreciate your support!
HERZ P1 Customer Support
I also use a smart watch and the…
I also use a smart watch and the "sleep" stats are very different. I will use the ring for a while longer and see if the numbers level out.
6 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Clara,
Thank you for sharing your experience! We completely understand why seeing different sleep results between your HERZ P1 and smart watch would raise some questions.
It’s helpful that you’re planning to continue using the ring for a while and compare the trends over time. Different devices can use different sensors and algorithms to estimate sleep stages, so some variation between devices can occur.
We appreciate you giving HERZ P1 more time and taking a thoughtful approach to evaluating the data. We hope the ring continues to provide useful insights into your sleep patterns and overall daily activity.
Thank you for choosing HERZ P1 and for sharing your feedback!
HERZ P1 Customer Support
Ich hatte versehentlich eine Waage…
Ich hatte versehentlich eine Waage zuviel angeklickt, Storno war nicht mehr möglich, da alles so zügig eingetütet worden ist. Ich bekam aber gleich den Hinweis, ich solle die Annahme verweigern, ihnen Bescheid geben, dann werde mir bei der Rückzahlung geholfen.
Nach Rückgabe habe ich morgens per Mail geschrieben, dass die Lieferung auf dem Weg zurück sei, am selben Tag kam eine Antwort, die Rückzahlung sei bereits veranlasst - das war die auch.
Respekt, da hatte ich ehrlich gesagt mit Problemen gerechnet!!
6 septembre 2026
Avis spontané
Réponse de Herz P1
Hallo Kurt,
vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! Es freut uns sehr zu hören, dass unser Team Sie gut durch den Rückgabeprozess begleitet hat und die Rückerstattung so schnell in die Wege geleitet wurde.
Wir können Ihre Sorge wegen der versehentlichen Bestellung einer zusätzlichen Waage voll und ganz nachvollziehen – umso schöner ist es zu hören, dass alles reibungslos und ohne den befürchteten Aufwand abgewickelt wurde.
Ihre freundlichen Worte bedeuten unserem Team sehr viel. Wir freuen uns besonders, dass wir den Ablauf für Sie so einfach und unkompliziert gestalten konnten.
Danke, dass Sie sich für HERZ P1 entschieden haben und sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen!
HERZ P1 Kundenservice
I like the ring it fits very well
I like the ring it fits very well. Getting used to it for the features I want. Accuracy, I am not sure about so far.
4 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Bob,
Thank you for sharing your experience! We’re glad to hear that the HERZ P1 fits comfortably and that you’re enjoying getting familiar with its features.
We completely understand your hesitation regarding accuracy. It can take some time to get familiar with the readings and see how the data compares with your own patterns. We appreciate you giving the ring more time and sharing your honest feedback.
We hope that as you continue using HERZ P1, the insights become increasingly useful in helping you better understand your daily health and activity trends.
Thank you for choosing HERZ P1!
HERZ P1 Customer Support
I called in for customer support…
I called in for customer support situation with the ring I had. They said they were gonna replace it five days later. I got the replacement ring. It’s working perfectly. Excellent customer service and I love the product.
25 août 2026
Avis spontané
Réponse de Herz P1
Hi Mike,
Thank you so much for sharing your experience! We’re thrilled to hear that our customer support team was able to arrange a replacement and that your new HERZ P1 arrived within just a few days and is working perfectly.
It’s wonderful to know that you’re happy with both the product and the service you received. We truly appreciate your patience while we resolved the issue and, most importantly, your continued trust in HERZ P1.
Thank you for the kind words and for being part of the HERZ P1 community. We’re so glad to hear you’re loving your ring!
HERZ P1 Customer Support
Works great so far
Works great so far, I can’t wear my watch for work but I can wear a ring, so I’m hoping wearing gloves doesn’t ruin the ring. Very happy so far with my purchase
4 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Sharon,
Thank you so much for sharing your experience! We’re glad to hear that the HERZ P1 is working well for you and that the ring gives you a convenient way to keep tracking your activity while you’re at work.
We completely understand your concern about wearing gloves and using the ring in your work environment. We hope it continues to fit comfortably and hold up well with your daily routine.
It’s great to hear that you’re happy with your purchase so far. Thank you for choosing HERZ P1 and for taking the time to share your feedback!
HERZ P1 Customer Support
The HerzP1 my experience.
The HerzP1 took a while to arrive and communication with them and updates were not great. To be fair they are American based so time difference etc doesn’t help. The pair I ordered. One for myself and one for my Wife arrived on the 3rd of September. Good packaging very good indeed a pair of the coloured straps green for me pink for my wife each two sizes large and small plus 3 black straps different types. Very impressed indeed and of course the how to use and download the free app. All done with ease very self explanatory. Although a bit more detail for those not fully aware of the use of technology would be handy as well. Having said that a few minutes up and running and it even communicates with other fitness apps on a share basis. Which appears to be good. Bit more playing to try on that. So my view very very worth the great price we paid. Other family members interested. Now so all I all very good product does what it says on the tin. Very well packaged and great choice of straps sizes especially. Yes 100% happy. Thoroughly recommend The HerzP1 Fitness Band.
4 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Keith,
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that you and your wife received your HERZ P1 Fitness Bands and are impressed with the packaging, strap options, easy setup, and overall experience.
We also appreciate your honest feedback about the shipping updates and the need for more detailed guidance for customers who may be less familiar with technology. We’ll be sure to share this with our team as we continue improving the customer experience.
It’s wonderful to hear that you’re exploring the app’s ability to share data with other fitness apps and that your family members are interested too!
Thank you for your 100% recommendation and support. We’re thrilled that you feel HERZ P1 is worth the price!
HERZ P1 Customer Support
Ring verursacht Hautirritationen!
Ring verursacht Hautirritationen!
Trotz mehrfacher Rückfrage und Rückabwicklungsantrag hat sich bis jetzt nichts getan!
Kein Retourlabel und auch keine Rückerstattung des Kaufpreises!
Kann nur allen empfehlen - lasst die Finger weg von diesem Ring!
2 juillet 2026
Avis spontané
Réponse de Herz P1
Hallo Elmo,
es tut uns sehr leid, von Ihren Erfahrungen mit dem HERZ P1 zu hören. Wir verstehen, wie beunruhigend und frustrierend es ist, Hautirritationen zu erleben und anschließend Schwierigkeiten bei der Abwicklung der Rückgabe und der Rückerstattung zu haben.
Genau solche Erfahrungen möchten wir unseren Kunden ersparen. Wir möchten gerne prüfen, was mit Ihrer Rückgabeanfrage geschehen ist, und sicherstellen, dass Ihr Fall angemessen bearbeitet wird. Bitte teilen Sie uns Ihre Bestellnummer mit, damit unser Support-Team Ihre Anfrage zuordnen und Ihnen bei den weiteren Schritten zur Rückgabe und Rückerstattung helfen kann.
Wir entschuldigen uns aufrichtig für den Frust und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind, und danken Ihnen, dass Sie uns auf diesen Sachverhalt aufmerksam gemacht haben.
HERZ P1 Kundenservice
Just received my ring!
Just received my ring, looks great. Comfy fit and easy set up. Let's go!
2 septembre 2026
Avis spontané
Réponse de Herz P1
Hi L Harris,
Thank you for sharing your first impression! We’re so glad to hear that you’re loving the look and comfortable fit of your new HERZ P1, and that setup was quick and easy.
Sounds like you’re all set—let’s go! 🚀 We hope you enjoy exploring all the insights your ring has to offer.
Thank you for choosing HERZ P1 and welcome to the family!
HERZ P1 Customer Support
Great product
Called customer service got my issue resolved was the website very fast. Shipping item is exactly as described. It captures everything set up a super easy so far so good.
2 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Diona,
Thank you so much for your great review! We're glad to hear that our customer service team was able to resolve your issue quickly and that you had a smooth experience with the website and shipping.
We're also happy that the device arrived exactly as described, was easy to set up, and is already providing the information you're looking for.
Thank you for choosing HERZ P1 and for sharing your experience. We truly appreciate your support!
HERZ P1 Customer Support
Réponse de Herz P1
Hi Sandra,
Thank you for your feedback! We’re happy to hear that you found the HERZ P1 easy to set up and get started with.
We hope you continue enjoying the insights and features the ring has to offer. Thank you for choosing HERZ P1 and for sharing your experience!
HERZ P1 Customer Support
Autoimmune management
I got this ring to provide some quantitative data for keeping tabs on my autoimmune condition. It has been very helpful. Validating on when I feel extra tired and depleted and a gentle nudge to exercise when I haven’t been moving as much as I need to. And the price was 🤩 I also love that there isn’t a payed subscription
2 septembre 2026
Avis spontané
Réponse de Herz P1
Hi Madelyn,
Thank you so much for sharing your experience! We’re really glad to hear that HERZ P1 has been helpful in giving you useful data to track your daily patterns and better understand how you’re feeling.
It’s wonderful to hear that the insights have also encouraged you to stay active when you’ve been less active than usual. We love knowing that the ring is helping you stay more aware of your everyday habits.
And we completely agree—the price and no paid subscription are some of the things that make HERZ P1 a great value. 🤩
Thank you for choosing HERZ P1 and for sharing your experience!
HERZ P1 Customer Support
Great device, weak customer service and promotional materials.
The scales have worked fantastically well and the data given is extensive. However, I tried to cancel my order prior to it being shipped (as per my consumer rights). I was told the item had left the warehouse - this was not the case. I only tried to cancel my order as the promotional materials and testimonials I found were mainly AI slop and I had no confidence in the product. Herz needs to work on its advertising and the customer service must improve. Having said that, in the end, I was pleased I took delivery. I might even look into buying the smart band too.
1 septembre 2026
Avis spontané
Réponse de Herz P1
Hi James,
Thank you so much for your great review! We're glad to hear that our customer service team was able to resolve your issue quickly and that you had a smooth experience with the website and shipping.
We're also happy that the device arrived exactly as described, was easy to set up, and is already providing the information you're looking for.
Thank you for choosing HERZ P1 and for sharing your experience. We truly appreciate your support!
HERZ P1 Customer Support
A lot of good information
A lot of good information.
However, I am a 76 year old male in excellent physical health and an elite "Senior Olympic"athlete. The calculated BMI is too high for my physical condition and while have 9.2-10% level of fat, and lots of muscle it tells me that I am obese. Way off!
What's worse, it predicts my age at 80!
31 août 2026
Avis spontané
Réponse de Herz P1
Hi Michael,
Thank you for taking the time to share your detailed feedback. We completely understand your concern, especially when the BMI and body-composition results don’t seem to reflect your actual fitness level and muscle mass.
BMI-based classifications can sometimes be misleading for highly muscular individuals, as BMI does not distinguish between muscle and body fat. We also understand your concern regarding the estimated “body age” result and how different it is from what you would expect based on your physical condition.
We truly appreciate you bringing this to our attention. We’ll share your feedback with our product and development team as we continue working to improve the accuracy and usefulness of these measurements.
HERZ P1 Customer Support
I enjoy tracking my sleep patterns
I enjoy tracking my sleep patterns. When I get plenty of deep sleep I feel very rested to enjoy my day ahead.
I just purchased another ring for my best friend for her birthday for Sept 12. I am sure she will enjoy it as much as I have.
31 août 2026
Avis spontané
Réponse de Herz P1
Hi Cynthia,
Thank you so much for sharing your wonderful experience! We’re glad to hear that tracking your sleep has been helpful and that getting plenty of deep sleep helps you feel rested and ready for the day.
And what a thoughtful birthday gift for your best friend! 🎁 We’re honored that you chose HERZ P1 to celebrate her birthday on September 12. We hope she enjoys the ring and finds the health insights just as useful as you have.
Thank you for your continued support and for recommending HERZ P1 to someone special. We truly appreciate it!
HERZ P1 Customer Support
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