I absolutely love my ring! I researched a bunch of other rings before making my purchase and I was extremely impressed with the Herz P1. The website was very detailed with the specs of the ring which... Voir plus
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Ordered 14th, paid for expedited 3-5 day delivery, now 21st - still no delivery and no response, not even in transit. Feeling scammed. Also mistakenly placed order twice - within 5 minutes notified... Voir plus
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Similarly to others I have had no response to emails sent this week. Prior to this I received an initial response saying they were experiencing a problem with stock and would be the first week in Apri... Voir plus
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I love this scale. It’s lightweight and sleek and sets up seamlessly. My favorite feature as a senior on a health journey is that it talks to me.. if you have trouble seeing those numbers on the scale... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Herz P1 is a health and wellness brand focused on making wearable technology simple and accessible.
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2,9
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86 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Nonexistent customer service
Nonexistent customer service. I ordered an HERZ P1 scale last week and received a ship notice with a tracking number that is not trackable. The email with the tracking number has a link that goes nowhere so I have no idea where my shipment is. They also advertise very openly "always free shipping". Not so! I was charged $7.95 for standard shipping I've emailed customer service about this and the inability to track it and have now emailed them four different times and get absolutely no response the scale may be great but if there's nobody there to back it up it's useless and whenever I receive it I'm probably just going to automatically return it with their 90 day satisfaction guaranteed return policy and buy a Made in USA scale with an equally good reputation and that is reputed to have wonderful customer service. Who needs this aggravation! And if this is the customer service before you receive the product I can't imagine what it will be like afterwards Herz looks like a company to stay away from
14 avril 2026
Avis spontané
I'd give zero stars if i could
I wish that I was able to leave a review about the products (I ordered the smart ring and smart scale) but they have not yet been received. I selected the 3-5 business days expedited shipping on April 4th, it is now April 21st and the order is still "processing", not yet shipped.
I reached out to customer service and was repeatedly told to "be patient". It would be one thing if there weren't different shipping options, but options are provided at different price points and the consumer expects that if they pay for a particular delivery option, it should be shipped within that time frame.
I am still waiting for my products and am excited to receive them but the process in dealing with this company has been juvenile at best, still no one has acknowledged that the 3-5 business days has now past and worse yet, no indication that anyone in the organization cares to look into it.
I would not recommend dealing with Herz P1 if you prefer to deal with a business that at least pretends to put the consumer first.
If zero stars were an option, that would have been selected, I'm really hoping I like the products because if that's a fail too, this company has nothing going for it.
20 avril 2026
Avis spontané
Dont expect any customer service
Ordered 14th, paid for expedited 3-5 day delivery, now 21st - still no delivery and no response, not even in transit. Feeling scammed. Also mistakenly placed order twice - within 5 minutes notified to cancel 2nd order and yet both are still just showing as processing. No updates, nothing so thinking of contacting card company at this point!
21 avril 2026
Avis spontané
Réponse : Herz P1
Hi Jodie,
We’re very sorry to hear about your experience, we completely understand how frustrating this must be.
Please rest assured that your order is not a scam, and we sincerely apologize for the lack of communication.
We’d like to resolve this for you as quickly as possible. Could you please share your order numbers or the email address used for the purchase so we can:
Check the current status of your shipment
Cancel the duplicate order if it has not shipped
Arrange a refund if needed
Once we have your details, we’ll prioritize your case and provide a clear update right away.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
I really like the functions
I really like the functions, style and fit/comfortably I wish I had gone up in size just to where it on a different finger. True to fit. They have any exercise you can think of which was awesome. Only had it a week and its great..
14 avril 2026
Avis spontané
Réponse : Herz P1
Hi Yvette,
Thank you for your feedback! We’re glad to hear that you’re enjoying the functions, style, and comfort of the ring.
It’s great to know you’re finding the exercise features useful as well! And we appreciate your note on sizing, that can definitely make a difference depending on which finger you prefer to wear it on.
If you ever decide you’d like to explore a different size, feel free to reach out and we’ll be happy to assist.
Thanks again for your support!
Best regards,
Herz P1 Customer Support
No product arrival
Similarly to others I have had no response to emails sent this week. Prior to this I received an initial response saying they were experiencing a problem with stock and would be the first week in April before product would b back in stock. Since then nothing. Feel scammed
20 avril 2026
Avis spontané
Réponse : Herz P1
Hi Shirley,
We’re very sorry to hear about your experience and understand why you’d feel this way, especially after not receiving updates following the stock delay notice.
To reassure you, your order is not a scam. As previously mentioned, there was a temporary stock issue, but inventory is now being replenished and orders are being processed. We sincerely apologize for the lack of follow-up communication during this time.
We’d like to provide you with a clear and accurate update. Could you please share your order number or the email address used for the purchase so we can check the exact status of your order and assist you right away?
Thank you for your patience, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
I absolutely love my ring
I absolutely love my ring! I researched a bunch of other rings before making my purchase and I was extremely impressed with the Herz P1. The website was very detailed with the specs of the ring which I appreciated. Overall, the entire shopping experience was quick and easy. Shipping was incredibly fast. Ring was easy to set up and I’ve used it everyday since getting. Definitely recommend this ring and will probably by another one to have a spare!
14 avril 2026
Avis spontané
Réponse : Herz P1
Hi Elizabeth,
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re loving your ring and that your research led you to choose the Herz P1, that means a lot to us.
It’s great to know that you found the website helpful, the ordering process smooth, and the setup easy.
We’re especially happy to hear that you’re using it every day and enjoying the experience!
We truly appreciate your recommendation, and we’d be excited to have you back if you decide to grab another one as a spare 😊
If you ever need anything, we’re always here to help.
Best regards,
Herz P1 Customer Support
Amazing value that doesn't comprise on features...with added style! had this ring now for 5 full days…
I've had this ring now for 5 full days now. I was initially nervous of it coming due to me not normally wearing rings. I bought the ring quick due to it being on sale and quickly measured the finger I wanted it on. When it was delivered the size of the ring was slightly too big for my index finger. But after trying it on my thumb, it fit perfect. After wearing it for a while now, I actuslly prefer it that way.
The reason I bought the ring was due to me not liking wearing my smart watch to bed as I find it uncomfortable. And it didnt track things like sleep or body temp etc like the Hertz P1 does. And this is absolutely perfect.
I really like the simplicity of the amount of data its tracking considering the price range of this. As a male in my mid-30s I wanted something stylish that was also not too "girly" or overstated. The black really does look spot on and naturally goes with many looks.
The ring is so easy to set up, as is the app. In the 5-6 days I've had it I've charged it once when it reached 30% as I was going to work and didnt know it would last. I use my garmin watch for tracking activity so don't really use the ring for this feature. But I really recommend the product.
6 avril 2026
Avis spontané
Réponse : Herz P1
Hi Adam,
Thank you for taking the time to share such a detailed review, we really appreciate it!
We’re glad to hear that the ring has been a great fit for your lifestyle, especially as a comfortable alternative to wearing a smartwatch to bed. It’s great that you found a better fit on your thumb as well comfort makes all the difference with daily wear.
We’re also happy to know you’re enjoying the balance of style and functionality, along with the simplicity of the data tracking and ease of setup. The black finish is definitely a popular choice for a clean, versatile look.
Thank you again for your support and recommendation, it means a lot to us. If you ever need anything, we’re always here to help.
Best regards,
Herz P1 Customer Support
I love this scale
I love this scale. It’s lightweight and sleek and sets up seamlessly. My favorite feature as a senior on a health journey is that it talks to me.. if you have trouble seeing those numbers on the scale - then this is the scale for you! Delivery admittedly was a bit slow, but the wait was worth it!
20 avril 2026
Avis spontané
Réponse : Herz P1
Hi Susan,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the scale and finding it easy to set up and use.
It’s especially great to know that the voice feature has been helpful for you, that’s exactly the kind of accessibility we aim to provide.
We also appreciate your patience with the delivery time and are glad to hear it was worth the wait.
Thank you again for your support, and if you ever need any assistance, we’re always here to help.
Best regards,
Herz P1 Customer Support
Decent Ring but Why is it Necessary?
I seem to max out on points for activities & being active daily. I turned off the blood oxygen level because I found my ring would only last three days. Now, I get four days tops out of a full charge.
I question why I bought this ring, it’s useful but not that useful. I take my blood pressure on a monitor, and track all my activities on a Garmin too. This is overkill and I’m sorry I wasted $80 on it.
5 janvier 2026
Avis spontané
Réponse : Herz P1
Hi Alan,
Thank you for your honest feedback, we understand your concerns and appreciate you sharing your experience.
We’re sorry to hear that the ring hasn’t fully met your expectations, particularly with battery life and how it fits into your current routine alongside other devices. Features like continuous monitoring (including blood oxygen) can impact battery performance, which is why you may have seen some improvement after adjusting those settings.
That said, we’d still like the opportunity to help. There may be ways to further optimize your settings for better battery life and overall use. If you feel the product isn’t the right fit for your needs, we can also review available options for you.
Could you please share your order number or the email address used for the purchase so we can take a closer look and assist you further?
We appreciate your feedback, it helps us continue improving both our products and customer experience.
Best regards,
Herz P1 Customer Support
ORDERED BUT NOT RECEIVED
I ordered the Hertz P1 smart ring weeks ago. I haven’t received it. I have emailed the company 3 times, but i only get an automated response saying they will get back to me but the haven’t.
I paid £77 for the ring & charging pod. Yet I have received nothing & a frustrated with the lack of communication.
THIS IS NOT OK. IM INCREDIBLY FRUSTRATED…….
27 mars 2026
Avis spontané
Réponse : Herz P1
Hi Sarah,
We’re very sorry to hear about your experience and completely understand your frustration, especially after waiting this long without receiving your order or a proper update.
This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication.
We’d like to resolve this for you as quickly as possible. Could you please share your order number or the email address used for the purchase so we can locate your order and provide you with a clear update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
My scales arrived very late after…
My scales arrived very late after multiple follow ups
When they arrived they did not function
When I complained they offered a discount.
The discount is worthless as the scales don’t function.
They do not reply to ny emails for return or foe the warranty I paid for.
I have now filed dispute with my bank and Pay Pal
Don’t but from these people
17 avril 2026
Avis spontané
Réponse : Herz P1
Hi Steve,
We sincerely apologize for your experience, we completely understand your frustration, especially after receiving a non-functioning product and not getting the support you expected.
This is not the level of service we aim to provide, and we’re very sorry for the delay in our responses.
We would like to resolve this for you as soon as possible. Could you please share your order number or the email address used for the purchase so we can locate your order and process a replacement or refund immediately, including your warranty coverage?
We truly appreciate the opportunity to make this right and look forward to assisting you.
Best regards,
Herz P1 Customer Support
Don’t waste your time or money
This company is a joke. Customer service is terrible. I placed an order and paid for expedited shipping (3-5 days). After a week, I contacted them to get an update and was told one of my 4 items were on back order so they were waiting for it to become available before shipping all at once. I followed up again and they told me “good news, your item is in stock and shipping this week” that was 2 weeks ago and when I reached back out the reply I got was my items were out of stock. Don’t waste your time or money. I’m now waiting to see if I’ll get my refund.
14 avril 2026
Avis spontané
Réponse : Herz P1
Hi Diana,
We sincerely apologize for the experience you’ve had, we completely understand how frustrating and disappointing this must be, especially with the conflicting updates you received.
To help resolve this as quickly as possible, we’d like to review your order and provide a clear status. If you are still waiting on a refund, we will prioritize that for you.
Could you please share your order number or the email address used for the purchase so we can locate your order and take immediate action?
We truly appreciate your patience and the opportunity to make this right.
Best regards,
Herz P1 Customer Support
I guess when it sounded to good to be true
I guess when it sounded to good to be true to I should have known. It did ship fast and seems to work okay so far (not sure how accurate the sleep and stress features are when I had a anxiety attack during the day but it said my stress level was normal all day 🥴 and I tossed and turned all night one night and it said I had a good nights sleep 🙄) I am currently arguing with the company because the ring is way to large for me so I wanted to exchange it for a smaller size but I was told I would have to ship it back at my expense and then send the company the tracking number and proof of return and once it’s received at their warehouse I will receive the replacement. Nope, not happening. They advertised on their website multiple times in multiple places “money back guarantee” “every penny back if not satisfied”. Then you can’t even leave a review on their website!!!!!
12 avril 2026
Avis spontané
Réponse : Herz P1
Hi Paige Rutledge,
Thank you for sharing your feedback, and we’re sorry to hear about your experience, we understand how frustrating this situation must be.
We’d like to clarify that our money-back guarantee applies to returned items for refunds, while return shipping for exchanges or replacements is typically not covered.
That said, we’d like to help make this right for you. As a one-time courtesy, we can assist with your replacement request for free. Could you please provide your order number or the email address used for the purchase so we can review your case and proceed accordingly?
We appreciate the opportunity to resolve this for you and look forward to assisting you further.
Best regards,
Herz P1 Customer Support
I wish I would have found these reviews…
I wish I would have found these reviews first. My order had a shipping label printed 5 days ago with no movement
When I called customer service they told me that it could take some time before the order would get to GoFo, so that tracking would update?
Shipping delays or being a small company I could have sympathized with, but the answer I got didn't seem genuine.
Like others I started to worry I had been scammed. I wish there were updates from others to see if their issues resolved to see if it's actually legit.
2 avril 2026
Avis spontané
Réponse : Herz P1
Hi Ashlee,
Thank you for reaching out, and we’re sorry for the concern and frustration this situation has caused. We completely understand how worrying it can be when tracking hasn’t updated as expected.
In some cases, there may be a short delay between when a shipping label is created and when the carrier scans the parcel into their system, which can cause tracking updates to appear delayed even though the order is already in transit or awaiting pickup.
We understand this may not have been communicated clearly, and we sincerely apologize for any confusion this caused.
We’d like to look into your order and provide a clear update for you. Could you please share your order number or the email address used for the purchase so we can check the current status?
We appreciate your patience and the opportunity to clarify this for you.
Best regards,
Herz P1 Customer Support
I would give a five-star review
I would give a five-star review, as the scale is accurate and extremely helpful; however, the product took weeks to get to me - so long, in fact, that I forgot I had ordered it. I'm glad I did, however!
9 avril 2026
Avis spontané
Réponse : Herz P1
Hi Comstrat,
Thank you for your feedback, we’re really glad to hear that you’re happy with the scale and finding it accurate and helpful!
We sincerely apologize for the delay in delivery. This was due to disruptions caused by the ongoing war, which impacted our logistics and shipping timelines. We completely understand how frustrating that must have been.
We truly appreciate your patience and are glad the product was worth the wait in the end. If you ever need any assistance, please don’t hesitate to reach out.
Best regards,
Herz P1 Customer Support
Terrible customer service
Terrible customer service. Purchased the smart ring and reached out PRIOR to shipping to manage my order/change the size. They did not update the order before shipping. Had to return the ring AND pay shipping with order number, sent them the tracking number multiple times, followed up with multiple emails. Response time is very slow and most of the time they do not respond at all. I have asked for a new ring or a refund. Crickets.
Don’t waste your time with this company. Spend a little extra and purchase the Oura. Very upsetting.
So, you need me to the information a 15th time?
For anyone reading this, I sent them the order number and tracking number AGAIN. No one contacted me!
18 mars 2026
Avis spontané
Réponse : Herz P1
Hi Melanie,
We sincerely apologize for the frustration you’ve experienced with your order and our response times. We completely understand how upsetting it is to deal with delays and lack of communication, especially when you’re trying to manage your order proactively.
To make this right, we’d like to process either a replacement ring or a refund as soon as possible. Could you please confirm your order number and return tracking information so we can finalize this for you without further delay?
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it.
Best regards,
Herz P1 Customer Support
Great item
I just about love everything about the ring but the one thing I’m disappointed with is that for me it doesn’t stay charged for the 6 days it’s supposed to.
8 avril 2026
Avis spontané
Réponse : Herz P1
Hi David,
Thank you for your feedback, we’re really glad to hear that you’re loving almost everything about the ring!
We’re sorry to hear that the battery life hasn’t met your expectations. A shorter charge duration than expected can definitely be frustrating. Please make sure that your app is updated to the latest version, as we’ve recently released updates aimed at improving battery performance.
We’d also be happy to take a closer look at your case. Could you please share your order number or the email address used for the purchase so we can review this and assist you further?
Thank you again for your support, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
Terrible battery life
I like the functions, style and fit/comfort with my of the Herz P1 ring. However, it’s supposed to have a 6 day battery life and mine is only lasting two days. I have taken care to only recharge when prompted. I have only had the ring for about three months and I’m very disappointed with the battery life.
7 avril 2026
Avis spontané
Réponse : Herz P1
Hi,
Thank you for sharing your feedback, we’re glad to hear that you like the functions, style, and comfort of your Herz P1 ring, but we’re sorry to hear about the battery life issue.
A battery lasting only two days after a few months of use is not the experience we want for you. We’d like to take a closer look at this and help resolve it.
In the meantime, please make sure that your app is updated to the latest version, as we have recently released updates that help improve battery performance.
Could you please share your order number or the email address used for the purchase so we can review your case and check the available warranty options? We’ll do our best to find the right solution for you.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
When will it arrive?! Pt 2
Customer
Update1: after receiving a response quickly to this site, I was informed one of the two rings was “suddenly out of stock”, which was delaying the entire order. They gave two options - I chose the second to get the in stock items now, the out of stock ring at the end of April (supposedly when back). No response to my email, no confirmation that the order is shipping, no change on the website to my order status. Service continues to be poor.
Original; Service has been horrible so far - shipping delay without explanation. Submitted an email with order number asking for update - no response. Still waiting
4 avril 2026
Avis spontané
Réponse : Herz P1
Hi J&S,
We’re very sorry to hear about your experience and the lack of updates regarding your order, we completely understand how frustrating this must be.
We’d like to look into this for you right away. Could you please share your order number or the email address used for the purchase so we can check the status and provide you with a proper update?
Once we have your details, we’ll make sure to assist you as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Herz P1 Customer Support
Excellent ring does everything you need…
Excellent ring does everything you need good battery life. Not sure if the sleep monitor is 100% accurate but apart from that excellent
4 avril 2026
Avis spontané
Réponse : Herz P1
Hi Marcus,
Thank you for your feedback! We’re really glad to hear that you’re enjoying the ring and its battery life.
We also appreciate your note about the sleep tracking, feedback like this helps us continue improving accuracy and performance.
Thanks again for your support, and if you ever need any assistance, we’re always here to help.
Best regards,
Herz P1 Customer Support
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