I have used my Band for several days so far; and it seems to work well. I finally found the page where I could enter my age (it had me at 38, I'm twice that!), weight, etc. One small anomaly: even th... Voir plus
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Lisez les avis des autres
I’m new to the Herz P1 BP wrist monitor and set up took time a patience as I navigated the detailed instructions. I’m also investing the time to do cross checks with my BP arm cuff from Omron that I’v... Voir plus
L'entreprise a répondu
Wonderful Customer Service Folks !! They have all been so helpful and kind and the last call was to help me sync my iPhone with the ring; and all is going well. There is so much information you get... Voir plus
L'entreprise a répondu
I can only compare to my Boots own brand oximeter i bought about 6 years ago. It’s been very good although a bit slow and inaccurate on the very low readings. So in comparison the Herz PI seems to be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Herz P1 is a health and wellness brand focused on making wearable technology simple and accessible.
Coordonnées de contact
3,9
Bien
596 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I actually had to return the ring twice…
I actually had to return the ring twice because of the size (My fault). They were very helpful and today is the first day I have my ring. So I'm not sure how great it is yet but the customer service was excellent.
9 octobre 2026
Avis spontané
Réponse de Herz P1
Hi John,
Thank you for sharing your experience! We’re glad our team could help you with the sizing exchanges and make the process easier. Finding the right fit can take a little trial and error, and we appreciate your patience.
We hope you enjoy your first days with your HERZ P1 ring and discover features that make it a great addition to your daily routine. Thank you for recognizing our customer service team!
HERZ P1 Customer Support
The package arrived on time and was…
The package arrived on time and was securely packed. The instructions were clear on the app. It was easy to set up, and I ordered a charger as well, so that makes it even easier to charge the ring. The charger is sold separately. Overall, it is more affordable and worth the price. I will wear it carefully and hope that it lasts over time.
9 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Rose,
Thank you for sharing your experience! We’re glad your HERZ P1 arrived on time, was securely packed, and was easy to set up using the app instructions. It’s great to hear that the separate charger is making charging more convenient and that you find the ring worth the price.
We appreciate your trust in HERZ P1 and hope it continues to serve you well over time. Thank you for your support!
HERZ P1 Customer Support
Best Buy!!
The look and feel are exceptional. I would give it 5 stars, I would create a more in-depth app especially around sleep. The cost and user friendly app makes this a must buy. I appreciated all the emails during the shipping period and prompt delivery.
7 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Chanon,
Thank you for the thoughtful review! We’re glad you love the look and feel of your HERZ P1 and find the app easy to use and the price worthwhile. It’s also great to hear that our shipping updates and prompt delivery made your experience smoother.
We appreciate your suggestion for more detailed sleep insights. Feedback like yours helps us understand where the app could improve, and we’ll be sure to share it with our team.
Thank you for choosing HERZ P1!
HERZ P1 Customer Support
Ease of ordering
Ease of ordering
Fast shipping
Reliable and stylish product at a great price
Great sync with the app
Access to health info at the touch of a finger
Good battery life
2 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Julie,
Thank you for your kind feedback! We’re glad you had a smooth ordering experience, received your product quickly, and are happy with its reliability. We truly appreciate your support and are grateful you chose HERZ P1!
HERZ P1 Customer Support
A few days in
A few days in, it seems to be fine. I have to get a little more familiar with all of the features, but so far, so good.
8 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Mike,
Thank you for sharing your first impressions! We’re glad to hear your HERZ P1 is working well so far. Take your time exploring the features and getting comfortable with the app. We hope you continue to enjoy discovering what your device has to offer!
HERZ P1 Customer Support
Excellent scale
Excellent scale! It is going to help me achieve my fitness goals.
8 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Tom,
Thank you for the wonderful feedback! We’re so glad you’re enjoying your scale and finding it helpful as you work toward your fitness goals. We appreciate your support and wish you the best on your fitness journey!
HERZ P1 Customer Support
Ich habe am 27.09.26 eine Waage…
Ich habe am 27.09.26 eine Waage bestellt und bis heute 08.10.26 nicht erhalten. Eine Reaktion bzw Antwort auf meine Mail blieb leider ebenfalls aus.
8 octobre 2026
Avis spontané
Réponse de Herz P1
Hallo WS,
es tut uns leid zu hören, dass Ihre Waage noch nicht angekommen ist und Sie keine Antwort auf Ihre E-Mail erhalten haben. Wir verstehen, wie frustrierend es ist, ohne jegliche Updates auf die eigene Bestellung zu warten.
Wir würden uns freuen, der Sache für Sie nachgehen zu dürfen. Bitte teilen Sie uns Ihre Bestellnummer mit, damit unser Team den Versandstatus prüfen und nachvollziehen kann, was mit Ihrer vorherigen Nachricht geschehen ist.
Wir entschuldigen uns für die Unannehmlichkeiten sowie die mangelnde Kommunikation und danken Ihnen, dass Sie uns darauf aufmerksam gemacht haben.
HERZ P1 Kundenservice
I bought the ring but the Smart Band fits me better.
I bought the ring and wore it for a couple weeks but I did not like wearing a ring. So I bought the Smart Band and now getting used to wearing it on my right arm. I see the instructions say to wear it on the left arm but that's where I wear a watch. In a couple weeks I will evaluate whether or not to keep it or return it. I hope I see the need or value of keeping it.
7 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Joe,
Thank you for sharing your experience! We completely understand that wearing a ring isn’t for everyone, and we’re glad you found the Smart Band to be a better option for you.
Wearing it on your right arm is understandable if you prefer to keep your watch on your left. We appreciate you giving the band a couple of weeks to explore its features and see how it fits into your routine.
We hope you find the insights useful and that the Smart Band proves to be a good fit for you!
HERZ P1 Customer Support
I am really enjoying it
I am really enjoying it! I accidentally ordered without putting in the correct ring size so I got the default size 6 so it’s on my ring finger . But it is going perfect so far!
7 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Loretta,
Thank you for the wonderful feedback! We’re so glad to hear you’re really enjoying your HERZ P1 and that the size 6 is working out well for you despite the mix-up.
It’s great to know the ring has been a good fit so far, and we really appreciate you choosing HERZ P1. We hope you continue enjoying it!
HERZ P1 Customer Support
It's been a good health ring
It's been a good health ring. Is it accurate? If fitbit is the standard, then no. The steps are way high as is the sleep. And the data...isn't yours. It can be 'shared' but you cannot accumulate months and years of it. That is an issue, to me. The qring app it connects to could use a major overhaul!
6 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Job,
Thank you for the honest and detailed feedback. We’re glad to hear the HERZ P1 has been a good health ring for you, while also understanding your concerns about step and sleep readings compared with Fitbit.
We also appreciate your feedback about data ownership and long-term data access, as well as the QRing app experience. These are important points, and we’ll make sure your comments are shared with our product team as we continue working to improve the overall experience.
HERZ P1 Customer Support
Really like this scale
Really like this scale. Need more information on getting all results for other users in household.
5 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Annette,
Thank you for the great feedback! We’re glad you’re enjoying the HERZ P1 Smart Scale. We understand that getting all the results and managing measurements for multiple people in the household can be a little confusing.
Please feel free to reach out to our support team with your questions, and we’ll be happy to guide you through setting up and accessing the results for each household member.
HERZ P1 Customer Support
Réponse de Herz P1
Hi Lisa,
Thank you for the great feedback! We’re so glad to hear you found your HERZ P1 easy to use, affordable, and that it arrived quickly. We really appreciate your support and hope you continue enjoying it!
HERZ P1 Customer Support
I just got it today even though you…
I just got it today even though you emailed me yesterday. So I’ve only used it once and I liked all the readings. Well, I didn’t like the readings but I like the fact that I got the readings lol
5 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Molly,
Haha, we completely understand! 😄 Sometimes it’s not the readings we want to see, but it’s nice having all that information right at your fingertips. We’re glad you’re enjoying the insights so far, and we hope you continue to find the HERZ P1 useful as you get more familiar with it.
Thanks for giving us a try!
HERZ P1 Customer Support
Less than 1 star
Less than 1 star. I have had no product experience as what I ordered STILL HAS NOT ARRIVED. The customer service as been slow and largely non substantive. The initial ordering process was sloppy and disorganized. I had a confirmed order and shipping notice, yet I was receiving power phone calls (even on Saturday!) trying to get me to complete my purchase. It's obnoxious. Feels like a start up who just opened up for sales yesterday. I sincerely regret ever interacting with this company or product.
5 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Amanda,
We’re truly sorry for the experience you’ve had. We understand how frustrating it is to have a confirmed order and shipping notice but still not receive your product, especially when your attempts to get meaningful updates have been unsuccessful.
We also apologize for the repeated phone calls after your order was already confirmed. We understand how unwanted and disruptive that can feel. This is not the experience we want for our customers, and we’re taking your feedback seriously.
Please send us your order number so we can look into the delivery and review what happened with your customer communications.
HERZ P1 Customer Support
Leider die 90 Tage Geld zurück Garantie…
Leider die 90 Tage Geld zurück Garantie ist nicht vorhanden. Nach mehreren Versuchen den Kontakt herzustellen wurde mir kaum geholfen. Ring soll nach New York zurückgeschickt werden…?!
5 octobre 2026
Avis spontané
Réponse de Herz P1
Hallo Jowita,
es tut uns leid, von Ihren Erfahrungen und den Schwierigkeiten zu hören, die Sie bei der Klärung Ihrer Rücksendung hatten. Wir verstehen, wie frustrierend es ist, die 90-Tage-Geld-zurück-Garantie in Anspruch nehmen zu wollen und sich dann unsicher zu sein, wohin der Ring geschickt werden muss.
Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir Ihren Fall und die Ihnen übermittelten Rücksendeanweisungen überprüfen können. Wir möchten sicherstellen, dass Sie die richtigen Informationen erhalten und Ihr Anliegen angemessen bearbeitet wird.
Wir entschuldigen uns nochmals für die Unannehmlichkeiten und die mangelnde Unterstützung.
HERZ P1 Kundenservice
Réponse de Herz P1
Hi Debbie,
Thank you for your feedback! We’re glad to hear your HERZ P1 seems accurate and is meeting your expectations so far. We really appreciate your support and hope you continue enjoying your ring!
HERZ P1 Customer Support
My ring has never worked correctly
My ring has never worked correctly. It constantly has problems broadcasting a signal that my phone/app can see, so much of the time it is unusable.
I purchased it on 3/17/26 and have had it for less than 6 months.
I understand that sometimes the technology can be faulty, but when I asked the company for a replacement ring, they put up all kinds of roadblocks, and to this date, they have not stood behind their product.
I would not recommend them at this point.
My order number is 289802
15 mars 2026
Avis spontané
Réponse de Herz P1
Hi Jeff,
We’re very sorry to hear about your experience. We understand how frustrating it must be to have ongoing connectivity issues that make the ring difficult to use, especially after reaching out for a replacement and feeling that you weren’t getting the help you needed.
We take concerns like this seriously, and we’re sorry we didn’t provide the level of support you expected. Please send us your order number so we can review your case and the previous support interactions, and see how we can properly assist you.
HERZ P1 Customer Support
Because customer service is a joke right now
Why am I writing such a poor review. Well my ring was purchased and the shipping company received it on Monday September 28 and was scheduled to be delivered the next day. Well the next day came and I was tracking it with the app that was supplied to me by herz. Well Tuesday 9/29/26 the ring was showing on the truck but never left. Then Wednesday 9/30/26 I got an alert it was on the truck at 4:30 in the morning being delivered and I was home all day. Right in the town next door to me. Less then 5 minutes away. Well all day the tracking showed enroute. Well I received many deliveries from other companies and then all of a sudden update on delivery app unable to deliver no such address. Will ship next day. Wells the same problem. I sent in multiple emails to herz with no response. So I called Wednesday afternoon and was told it would definitely be to me on Thursday 10/1/26. Oh boy same exact issue so I called customer service and get the same story but now it will be delivered by October 4, 2026. So I asked to have a replacement sent out immediately and next day shipment and was told oh we can send you a replacement but it will take 24 hours to process and then 5-7 days to ship with no guarantee delivery date. Oh and I was told they would refund my shipping fee of $9.95. Customer service is a joke. Or and they also wanted to give me the email address for the shipping company and for me to contact them to figure this out.
What a shame.
1 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Valued Customer,
We’re truly sorry for the frustrating experience you’ve had with your delivery and for the lack of response to your emails. We understand how upsetting it is to be home waiting for a package, see it marked as out for delivery, and then receive an “unable to deliver” update—especially when the shipment was so close to you.
You shouldn’t have had to spend so much time following up or contacting the carrier yourself. We also understand that a shipping-fee refund doesn’t make up for the inconvenience and repeated delays.
Please send us your order number so we can review the shipment and communication history with our team and make sure this is properly addressed.
HERZ P1 Customer Support
Réponse de Herz P1
Hi Christine,
Thank you for the great feedback! We’re so glad to hear you’re enjoying the comfort, look, and performance of your HERZ P1. We really appreciate your support!
HERZ P1 Customer Support
Only day one but so happy with the…
Only day one but so happy with the tracking so far.
1 octobre 2026
Avis spontané
Réponse de Herz P1
Hi Cecilia,
Thank you for sharing your first impression! We’re so glad to hear you’re happy with the tracking so far. We appreciate your support and hope you continue enjoying your HERZ P1 as you get to explore more of its features!
HERZ P1 Customer Support
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