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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had to email them for tracking updates, probably because they were busy, but once I did, the package arrived within a couple days. Quality is honestly insane for the price.

Noté 5 sur 5 étoiles

Sent mine back for an exchange and the whole process was surprisingly easy. Was kinda worried after reading some reviews, but the replacement arrived fast and fits perfect now.

L'entreprise a répondu

Noté 5 sur 5 étoiles

got my parcel stolen outside my door and man i wasn't hoping for anything but just wanted to let them know. so glad i've got insurance and they sent out a replacement like within the next few days. ju... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Literally found many of their products on Temu, Ali, etc. They clearly just dropshipping clothes and Im expecting my order to be fully shit. They also using the same shipping provider as Temu, dont tr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de streetwear

Écrit par l'entreprise

Providing high-end street wear at affordable prices since 2017. Free Shipping Worldwide, Customs and Duties Paid. Check our Instagram tagged photos to see our customers tagging us in their order!


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

223 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 73 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

It’s the first time I’ve come to write…

It’s the first time I’ve come to write a comment, I don’t like to delay the work of others as I don’t like them to act in bad faith with me, extremely disappointed with the store. It’s just that I sent some pants and shorts, which arrived but the pants were too small. So I sent them a message and they said I have to send it back ok, I paid 20 a few euros. Arriving in China they said that I have to pay another €20 at customs because they told me that I have to put the wrong price of the pants while I didn’t do that, I put the original price. But they only told me that after I got there, because I had already asked if I had to put something at customs and they said no, “just send it that arrives for us” ok okay, I paid the €20 from customs ok. It’s already 40 and a few euros. OK, that’s fine. Then they received their product that was to be exchanged for a larger size in case 34, they sent it to me, and it arrived. I took in the order the pants 70% different from the other, full of stains, the colour that was blue came like a white. By my conclusion the pants were old, which were already in the store for a long time that they ended up sending me. Sending a message to them they replied that they are “equal”, I who already had a photo of the other I could compare and they are not the same. Now they answered me to iron an iron, and that if I wanted to send it to them again. I’m not rich, I’m just a student. Where do you think I’ll get money again to send to them? Money doesn’t fall from the sky. Whoever deceives one day will be deceived. Simple. I wish them all the best.

20 juin 2024
Avis spontané
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Réponse de hesntls.co

Hi Shotts

Thank you for your kind review.

First off, the return was done incorrectly and not following our instructions, which we have specifically mentioned to you in both our email and our PDF.

The parcel was incorrectly declared, which we gave you an option of either clearing the parcel, or it being returned back to you in its original state. You chose to pay for the custom fees.

Secondly, for the exchanged parcel, which you paid zero, as we paid for the shipping to you, your concern was with the folds on the denim which is extremely normal for a pair of jeans that's folded and packed. The jeans are not damaged in anyway based off the image you've sent to us. The folds will go away after ironing or with wear.

We gave you the option as well, to send it back to us for a full refund if you can't live with the folds, which you chose to ignore us.

As it stands, we'll be more than happy to honor our words to you and offer a full refund once we receive the parcel back.

Hope that clears your queries,

Cheers,

Jamie

Noté 1 sur 5 étoiles

Wenn man einen Stern geben könnte

Wenn man einen Stern geben könnte, dann hier. Auf der Homepage steht, leichtes Zurückschicken, aber dies stimmt leider nicht. Hose weg, Geld weg. Absolut nicht zu empfehlen!

20 juin 2024
Avis spontané
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Réponse de hesntls.co

Hi there,

Thank you for your kind review.

We're unable to locate any order from your name and your provided email address in the review.

Please check that you're reviewing for the correct company :)

Cheers,

Jamie.

Noté 1 sur 5 étoiles

nonostante avete ammesso di aver…

nonostante avete ammesso di aver ricevuto il pacco di reso , ad oggi , sono ancora in attesa di dover ricevere il credito da compensare con della nuova merce. siete scandalosi.

1 novembre 2023
Avis spontané
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Réponse de hesntls.co

Hi Simona,

Upon checking, your return parcel has already been handled promptly and your exchange order has already been shipped and delivered to you smoothly :)

Cheers,

Noté 5 sur 5 étoiles

flared jeans

Great quality jeans, packaging on point, decent shipping times, true to size, and the flared fit is the best i’ve bought. Definitely recommend.

29 avril 2024
Avis spontané
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Réponse de hesntls.co

Hi Luca

Thank you for the kind review!

Its words like this that makes our work worth it!

Looking forward to seeing you shop with us at HESNTLS again.

Cheers,
Jamie.

Noté 1 sur 5 étoiles

Never buying from here again

Bought jeans from here. They didn't meet expectations, so I wanted to return them. Found out I have to send the package to CHINA myself, and of course, cover all expenses myself. It's incredibly unprofessional and unserious not to mention that despite the company being located in the UK, returning the item means sending it to the other side of the world. They'll probably respond with apologies and that they warned me having to cover the returnexpenses, but that doesn't help when I'm here having to pay almost as much as the jeans cost just to return them because I'm not satisfied. Never buying from here again.

29 avril 2024
Avis spontané
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Réponse de hesntls.co

Hi Jonas,

Thank you for your kind review.

Unfortunately, we do not cover for return shipping as mentioned on our website, available for your referencing prior to ordering.

The return expenses are not quoted by us, and not paid to us.

You are free to find any cheaper alternative to shipping if you wish.

Hope that clarifies :)

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Best Jeans ever

I ordered a pair for jeans from germany. I must say one of the best orders of my life. First of all finally a streetwear jean brand who doesnt only make skinny jeans. The jean is so comfy and breathable and how fantastic does it look. The quality is on top. My delivery time was about 1 week which is not much at all. When i asked about my order from the support team they answered within a day which is really fast nowdays. Thank you for the wonderful jean and i can only recommand hesntls

27 avril 2024
Avis spontané
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Réponse de hesntls.co

Hi Zsolt

Thank you for much for the kind words!

Glad to hear you like them and we'll pass on the praise to our support team!

Hope you see you again at HESNTLS.

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Nice quality

Nice quality, Great service

22 février 2024
Avis spontané
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Réponse de hesntls.co

Hi 정성훈,

Thank you for your kind review!

Glad you like your order and thank you once again for sending your fit pictures over to us!

Hope you see you again at HESNTLS.

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Perfect !

Perfect !! 5 stars thanks for all 🙌🏾

18 février 2024
Avis spontané
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Réponse de hesntls.co

Hi Dimitri,

Thank you for your kind review.

Glad to hear that you like them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 5 sur 5 étoiles

the best

the best - I'm always happy
- top service & quality

1 décembre 2023
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Daut,

Thank you for your kind review.

Glad to hear that you like them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Everything went smoothly

Everything went smoothly, im so glad for that and my experience was more then best with them! Definitely recommend them, support was fast and also quality is insane!!!!

16 février 2024
Avis spontané
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Réponse de hesntls.co

Hi Matus,

Thank you for your kind review.

Glad to hear that you like them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Top quality jeans

Top quality jeans my go to for a nice pair of jeans

17 février 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Janni,

Thank you for your kind review.

Glad to hear that you like them!

New collections coming soon!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Best fit ,high quality

17 février 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Ahmad,

Thank you for your kind review.

Glad to hear that you like them!

We pride ourself in providing the best quality at this price-point!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Best fittet pants on god

17 février 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Twentyone,

Thank you for your kind review.

Glad to hear that it fits you nicely!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 1 sur 5 étoiles

I never received my order even tho it…

I never received my order even tho it said delivered I tried contacting them they told me to contact eviri to ask where my parcel is I did tell them I haven’t bought anything from eviri so why should I contact them I did still contact them and they also didn’t know where my order was till this day I haven’t got my parcel my last email I sent to hesntls am still waiting for a reply till this date

8 novembre 2023
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Aaron,

Thank you for your kind review.

Please drop us an email at help@hypeessentials.co and we'll assist from there as we don't want to share your private information regarding your order openly here :)

You should have received the tracking and proof of delivery from EVRI on the delivery.

We generally advise to contact the local courier, which is EVRI in this case, as they'll be able to advise you the fastest on where the parcel was placed since they are the one who did the delivery.

Hope that clarifies,

Cheers,

Jamie.

Noté 5 sur 5 étoiles

Absolutelly amazing

The pants are perfect, the quality is amazing and also the fits is perfect

12 février 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Christian,

Thank you for your kind review.

Glad to hear that you liked them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

Noté 3 sur 5 étoiles

My order didn't arrived

Hello! I placed an order, order number #59469 on January 12th, and it hasn't arrived until today, can you tell me when it will arrive or why it hasn't arrived yet, today being the last day of the mentioned waiting time (20 working days). Thank you!

9 février 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Patrick,

Thank you for your kind review.

Please drop us an email at help@hypeessentials.co and we'll assist from there as we don't want to share your private information regarding your order openly here :)

Cheers,

Jamie.

Noté 1 sur 5 étoiles

If I could give a minus star i would

If I could give a minus star i would - jeans arrived they were awful - they refused a refund (read the small print). Offred an exchange - I had to pay £70 to return them - this was in Octber 23 - they have been stuck in customs ever since. They are refusing to send out a new pair - I have paid £145 in total and have no jeans - surley this is theft.

8 février 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Susan,

Thank you for your review.

Unfortunately, we won't be able to advise on why the parcel is stuck in customs as we're on the receiving end and not the sender.

You'll need to check with the post-office that you sent it with.

We need to receive the parcel back to process any return/exchange.

Cheers,

Jamie.

Noté 2 sur 5 étoiles

I ordered a pair of jeans on December…

I ordered a pair of jeans on December 28, 2023, today is January 8, 2024 and there is no information about the parcel, parcel number Order #58790

8 janvier 2024
Avis spontané
Logo de hesntls.co

Réponse de hesntls.co

Hi Jaroc,

Thank you for shopping with us at HESNTLS.

Please check your inbox/spam as your order has already been attended to :)

Cheers,

Jamie.

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