Had to email them for tracking updates, probably because they were busy, but once I did, the package arrived within a couple days. Quality is honestly insane for the price.
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Lisez les avis des autres
Sent mine back for an exchange and the whole process was surprisingly easy. Was kinda worried after reading some reviews, but the replacement arrived fast and fits perfect now.
L'entreprise a répondu
got my parcel stolen outside my door and man i wasn't hoping for anything but just wanted to let them know. so glad i've got insurance and they sent out a replacement like within the next few days. ju... Voir plus
L'entreprise a répondu
Literally found many of their products on Temu, Ali, etc. They clearly just dropshipping clothes and Im expecting my order to be fully shit. They also using the same shipping provider as Temu, dont tr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Providing high-end street wear at affordable prices since 2017. Free Shipping Worldwide, Customs and Duties Paid. Check our Instagram tagged photos to see our customers tagging us in their order!
Coordonnées de contact
Royaume-Uni
- help@hypeessentials.co
- hesntls.co
3,5
Moyen
223 avis
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Read small print re returns
I bought these jeans as a last minute gift for my son. Unfortunately as much as the jeans looked good, my adhd autistic son didnt like them. I hadnt read the small print regarding refunds. As i explained to James its difficult buying for my son. Im loathed to pay extortionate shipping fees to return for a store credit as most probably what i order again will be wrong. Am now stuck with a £55 pair of jeans. My son doesn't leave the house, let alone go into a shop. So for this reason i have to order on line.
So very dissapointed .
23 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Michele,
Thank you for your kind review.
Unfortunately, we do not cover for return shipping as mentioned on our website as we are already covering for shipping to you, and all the customs and taxes for your order.
Sorry to hear your son didn't like them.
We'll be more than happy to offer a full refund once we have received the original parcel back.
Do drop us an email at help@hypeessentials.co and we'll assist you with the return.
Cheers,
Jamie.
Beware of return shipping costs to China, even when faulty
UK customers need to be cautious when ordering from this company, as they are based in Singapore and operate from China. They have refused to pay for the return postage of an item that was delivered faulty.
I ordered 2 pairs of jeans of the same size. Shipping is free but during checkout you are advised to pay shipping insurance, which was £5.25.
After a week I hadn't heard anything so emailed them. They replied saying the jeans had already been dispatched and gave a tracking reference, although I hadn't received an email about it. They arrived within a few more days, but the parcel had been slashed open and the inner bag for one of the jeans was also slashed. This was likely at customs, as they were shipped from China. Luckily this pair of jeans was undamaged and fitted well.
The other pair of jeans had patches, but one of the patches wasn't fully stitched so poked out when worn. They also didn't fit as well. I emailed HESNTLS but they treat the return of faulty items the same as returning unwanted items. They are outside UK law, so not bound to pay postage on returns of faulty items. It's all down to the customer to arrange return of faulty items. A royal mail parcel from UK to China would cost £16.10 from a post office.
Luckily I think I can sew the patch back on, so I'll do this instead of returning it. But it was poor quality for a £65 pair of jeans that can't be exchanged without paying an extra £16.
27 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Mel,
Thank you for your kind review!
Apologies on the poor experience caused.
To clarify, Shipping Insurance is not compulsory and you can opt out from it before you place your order.
As we cater to customers worldwide, orders from different country are shipped from either our EU warehouse or Asia warehouse depending on customs and for tax reasoning. All your parcels have been pre-paid with shipping and taxes so you don't incur any additional fees apart from what is paid on our website.
We do not cover for return shipping as mentioned on our website as we are already covering for shipping to you, and all the customs and taxes for your order.
Hope that explains.
Cheers,
Jamie.
hesntls >>>>
Hi I’m from Milan, Italy.
I used to buy denim only in physical shop in my city, but back in July 2021 i found this page on IG and I bought my first pear of denim.
Since that day I really only buy denim here, top quality, top prices, top services and everytime i needed some information about the delivery or something else they were always available on IG or per Email.
You guys deserve the 5 star ⭐️
I recommend to everyone who wants to buy denim, hoodie or something else to, at least, check their store cause it’s really 🔥.
I’m also gonna buy other pairs asap 🙏🏽
Thank you, Have a great day
18 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Davide,
Thank you for your kind review!
Really appreciate your support over the years and appreciate your long review despite the language barrier.
You're the reason why we constantly work hard for.
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
They be saying they all this all that
They be saying they all this all that, (freeshiping) no wonder getting shipments from china that are not even shipped to the correct address or even COUNTRY, cross-eyed people business
17 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Adrijus,
Thank you for your kind feedback!
Please drop us an email at help@hypeessentials.co with your order number and we'll assist you within 24hrs.
Its unlikely it's shipped to the wrong address or even country as our shipping labels are directly printed from your order page based on what you've entered during checkout.
In any case, if there's any issues, we'd be more than happy to provide a reshipment or refund.
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
A1 for the shipping and customer…
A1 for the shipping and customer service. Needed some help with getting 2 different denim and the team clarified all my questions via DM at 1am in the morning. Shipping was fast and price is definitely affordable.
11 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Arthur,
Thank you for your kind feedback!
Glad to hear it fits you well! We'd be sure to pass your word on to our customer service staff!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
No express shipping options but eh
No express shipping options but eh, not complaining for free shipping. Got the nv denim. It runs true to size so just go with your usual size.
10 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Brycen,
Thank you for your kind feedback!
Glad to hear it fits you well!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Returns was easy following their…
Returns was easy following their instructions. My bad for ordering size 28 instead of size 38. got my exchanged swiftly and fits perfectly! Kudos to james for handling me from the start.
4 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Desmond,
Thank you for your kind feedback!
Glad to hear the exchange is sorted and it fits!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Can't complain with free shopping and…
Can't complain with free shopping and no tax. Definitely worth it and fits exactly as described. I'll be ordering more!
11 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Santino,
Thank you for your kind feedback!
Glad to hear you like them!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Thanks!!
Man, you guys need to change up the photos. The jeans looks even better irl than on the photos. Bought 4 pairs and would definitely recommend.
6 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Erick,
Thank you for your kind feedback!
Glad to hear you like them!
Feel free to drop us an email to let us know which photos need improvements and we'll definitely look into it!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
The flare jeans and nv denim fits to…
The flare jeans and nv denim fits to the t and material is mad comfortable. Would advise anyone to just dm them to check if you're unsure on the size. They get back really fast.
2 décembre 2023
Avis spontané
Réponse de hesntls.co
Hi Duke,
Thank you for your kind feedback!
Glad to hear you like them! Our NV Denim & Flare Denim are really popular!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
First time ordering to try it out and…
First time ordering to try it out and no issues with shipping and customs. Got my order smoothly and fit perfectly. Will shop again.
30 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Dillan,
Thank you for your kind feedback!
Glad to hear all went well with your order as it should!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
i have bought an item for about a week…
i have bought an item for about a week almost 2 weeks and i haven’t received any update on it and it just seems like a scam this is my order number ORDER #56198
24 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Ed
Thank you for your review.
Your tracking has been updated via email to you to your Gmail.
Please check your inbox and spam to check if it's filtered into your Spam/Promotion inbox.
Parcel is already pending delivery today.
Cheers,
Jamie.
Got their nv denim and knife denim
Got their nv denim and knife denim together for the 20% off, quality is superb for the price. Can't wait to get more.
29 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Hayden,
Thank you for your kind feedback!
Great choice of selection!
Glad to hear you like them.
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Oliver was extremely attentive and…
Oliver was extremely attentive and expedited my order knowing I need them before my birthday. Props to you. Jeans fits hard.
28 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Connor,
Thank you for your kind feedback!
Glad to hear you it was received in time before your birthday.
Happy birthday to you!
Cheers,
Jamie.
Dropshipping claiming that they make the jeans.
I purchased a pair of jeans, believing they were authentic. However, after three weeks with no delivery, I began to suspect something was wrong. Using Google Lens, I found the exact same jeans on AliExpress for half the price. Attempts to contact the seller for a refund went unanswered. The website claims refunds are issued as store credit, which doesn’t solve the issue. Avoid buying from this store—it’s not worth the hassle.
16 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Chiru,
Thank you for your kind feedback.
We've checked and all your emails has been responded to promptly within less than 24hrs.
Please check your Spam/Junk for your email if you don't see our reply.
To answer your question, AliExpress sells other brands like Rolex, LV and Hermes. And all of us know they are not the same. Low quality copies are all over the internet nowadays and our quality speaks for itself.
You can check the thousands of tagged images on our Instagram from real customers tagging us in their order.
We pride ourself in our entire production line and will be more than happy to provide video/images of our factory and packing line.
As for returns, we only handle them in store-credit as we've covered all shipping and taxes to ship them to you and it's only fair that we require customers who purchase to genuinely want them.
Fun fact, we used to offer full refund and have customers who wore them for an entire month before returning them to us for a refund.
Since then, we've changed our policy to deter such customers.
Nonetheless, we'll be more than happy to offer a full-refund for your order once you've received it should you be unsatisfied with your order.
Hope that answers your question.
As for your order, due to privacy issue, we can't share your email and order details here, please feel free to drop us an email at help@hypeessentials.co for us to assist you.
Cheers,
Jamie.
Every new collection goes hard
Every new collection goes hard. Topped off with the free shipping, exceptional. Would love to get a puffer next!
26 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi James,
Thank you for your kind feedback!
Glad to hear you like our new collection!
Weather is turning cold, get yourself a puffer!
Cheers,
Jamie.
Tried out their shorts during summer…
Tried out their shorts during summer and shipping was relatively fast. Got their denim recently and it fits like a glove. 100% recommend.
22 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Remy,
Thank you for your kind feedback!
Glad to hear you like our shorts and denim!
Fun fact, some of our customers are still wearing their shorts since circa 2017 and still holding strong!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
Got it as a birthday present and boy…
Got it as a birthday present and boy was he mad in love with the jeans. Got the size recommendation from james and and fits perfectly.
20 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Lance,
Thank you for the kind words!
Glad to hear the size recommendation works!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
Size 40 out here giving mad props
Size 40 out here giving mad props to them for making big boy wish comes true. Zara ain't gonna cut it from now on.
17 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Lennox,
Thank you for the kind words!
We try to provide sizes for our big boys fans out there!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
The quality is mad insane
The quality is mad insane. Tees are washed perfectly for the vintage vibes and denim goes hard when paired together. Can't wait to get a jacket to complete the outfit.
16 novembre 2023
Avis spontané
Réponse de hesntls.co
Hi Andreas,
Thank you for the kind words!
Glad to hear you like them! Our jacket is absolutely sick in hands as well!
Wait till you have it!
Looking forward to seeing you again at HESNTLS!
Cheers,
Jamie.
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