Ich bin nicht nur von den Produkten absolut begeistert, sondern vor allem auch vom Kundenservice von HexClad. Bei Fragen oder Anliegen wurde mir unglaublich schnell, freundlich und extrem lösungsorien... Voir plus
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Lisez les avis des autres
I am very happy with my HexClad cookware and the excellent customer service (Hady M)! The support team handled my warranty claim quickly, professionally, and without any hassle. A truly great customer... Voir plus
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Webseite ohne Impressum unklar wer der Verkäufer ist - keine Adresse in EU angegeben "Refund policy : *Customer is responsible for paying return shipping. "- leider ist unklar wohin. Könnte der be... Voir plus
I bought the 14" Hexclad pan through Costco and was drawn in by the nonstick claims and lifetime warranty. It started sticking after a few months, which was disappointing for the price, but the warr... Voir plus
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4,4
Excellent
91 avis
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Misleading “Non‑Toxic” Claims
Misleading “Non‑Toxic” Claims, Censorship in Their Facebook Group, and Zero Accountability
I purchased HexClad cookware specifically because the company marketed it as “non‑toxic” and implied it was free from harmful PFAS chemicals. Only later did I learn that the cookware I bought does contain PTFE, the same fluoropolymer used in Teflon — a fact that directly contradicts the safety claims that influenced my purchase.
This isn’t just my interpretation. HexClad recently settled a $2.5 million class‑action lawsuit over misleading “PFAS‑free” advertising. That alone should have prompted the company to be transparent with customers, but instead it feels like they’re trying to bury the issue.
When I attempted to ask other customers about their experiences in HexClad’s official Facebook group, my posts were repeatedly denied by the admin. No explanation, no support, no acknowledgment — just silence. The fact that they won’t even allow polite questions about chemical safety or returns is a huge red flag and only reinforces the sense that the company is actively trying to suppress legitimate concerns.
For a brand that built its reputation on “honesty,” “innovation,” and “premium quality,” this experience has been incredibly disappointing. Between the misleading marketing, the lawsuit, the lack of transparency, and the censorship in their own community, I can’t recommend HexClad to anyone who cares about truthful product claims or customer support.
I’ve reached out to HexClad directly requesting a return based on the deceptive advertising. I hope they choose to do the right thing, but so far the experience has not inspired confidence.
25 décembre 2025
Avis spontané
Réponse de Hexclad
Hi,
Thank you for taking the time to share about your experience and provide your information. HexClad believes the lawsuit has no merit and vigorously denies and continues to dispute the claims. The Court has not and will not decide whether the claims have merit because the plaintiffs agreed to compromise their claims against HexClad in the settlement. While HexClad has always strongly disputed the claims, we ultimately made a business decision to settle the case to allow us to continue focusing on providing our customers with best-in-class cookware. Information about our products, including product descriptions and specifications, was publicly available on our website and provided to consumers to help them make informed purchasing decisions. We stand by the quality and safety of our products.
Please note, the Cooking With HexClad Community is not our facebook community and it is fully ran by HexClad enthusiasts and not HexClad directly. We do not control the posts or comments in there, that is up to the admin.
I was able to look into your account and see that you have our proprietary HEXCLAD TerraBond™ ceramic nonstick coating, which is PTFE-free and PFAS-free, additionally we sent you an email on May 20, 2:58:04 PM and kindly awaiting your response to assist you.
Thank you - Brittany, HexClad Support
Rapid response about the claim without…
Rapid response about the claim without any hassle. They are really effective.
20 mai 2026
Avis spontané
Réponse de Hexclad
Thank you for the great feedback! We’re so happy to hear your claim was handled quickly and smoothly. Our team works hard to make the process as easy and hassle-free as possible, so it means a lot to know we delivered that experience for you. We truly appreciate your support! -Brittany, HexClad Support
I was lucky enough to take advantage of…
I was lucky enough to take advantage of the Mother’s Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an answer very quickly. In a separate email, I found that Jericho P., had registered the pan for me, and included the completed registration.
How nice is that?!
Thanks so much!!
15 mai 2026
Avis spontané
Réponse de Hexclad
Thank you so much for sharing this! We’re thrilled you were able to take advantage of the Mother’s Day free pan offer and even happier to hear how much you’re loving the pan! Jericho will be so glad to know his extra effort made your experience even better. We always want to make things as easy and seamless as possible for our customers, and it’s wonderful to hear that came through. Thank you again for your support and welcome to the HexClad family!
-Brittany, HexClad Support
I am truly impressed with the customer service
I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resolved the issue for me super quick and was very understanding. I was having an awful day, so it really brightened my day. I will definitely be purchasing more from Hexclad in the future.
12 mai 2026
Avis spontané
Réponse de Hexclad
Thank you so much for taking the time to share this! We’re so happy to hear Jericho was able to help resolve the issue quickly and make a stressful day a little better. Your kind words and support truly mean a lot to our team. We look forward to cooking with you again soon and appreciate you being part of the HexClad family! -Brittany, HexClad Support
BEWARE
BEWARE: I bought these for my family in Brussels and the coating is already peeling—a major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my data, and then gave me a FRAUDULENT tracking number to cover it up. They are now asking ME to pay to ship the evidence back. Terrible company.
I have photo evidence of the peeling coating and the fraudulent tracking numbers which I will provide to any consumer authority or directly to Trustpilot upon request.
7 mai 2026
Avis spontané
Réponse de Hexclad
We’re very sorry to hear about your experience and understand your concerns. The safety and satisfaction of our customers are extremely important to us.
We have reached out directly to request your information so that we can thoroughly review this situation, including your warranty claim, shipping details, and the concerns you’ve raised regarding your order. We take matters involving product quality and customer information very seriously and want to ensure this is fully investigated and resolved appropriately.
We appreciate the opportunity to look into this for you and will work to address your concerns as quickly as possible. - Brittany, HexClad Support
Jericho was awesome
Jericho was awesome! He helped us with our warranty issue and resolved it in a few hours. We got to experience Hexclad service first hand!
Great product and service
4 mai 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind words! We're delighted to hear that Jericho provided such excellent support and was able to resolve your warranty issue within just a few hours. We're glad you had the opportunity to experience our customer service firsthand. We truly appreciate your support and are thrilled to know you're enjoying both our products and our service! - Brittany, HexClad Support
Jericho HELPED ME TO RESOLVE MY ISSUES…
Jericho HELPED ME TO RESOLVE MY ISSUES WITH PANS. Great service!!!
4 mai 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your wonderful feedback! We're thrilled to hear that Jericho was able to help resolve the issues you were experiencing with your pans. We'll be sure to share your kind words with him. We truly appreciate your support and are always here if you need anything in the future! - Brittany, HexClad Support
Sent an email to customer service and…
Sent an email to customer service and they replied within the hour and solved my issue without me having to do any work at all.
4 mai 2026
Avis spontané
Réponse de Hexclad
Thank you for taking the time to share your experience! We're so glad our customer service team was able to respond within the hour and resolve your issue quickly and effortlessly. Providing fast, hassle-free support is very important to us, and we truly appreciate your kind feedback. -Brittany, HexClad Support
Réponse de Hexclad
Thank you so much for your kind words! We’re thrilled to hear you had a great warranty experience and that Jericho was both friendly and quick in assisting you, he’ll be happy to hear your feedback.
We appreciate you taking the time to share and are always here if you need anything in the future. Thanks for being part of the HexClad family!
-Brittany, HexClad Support
Quick response to fining my order
1 mai 2026
Avis spontané
Réponse de Hexclad
Thank you for your feedback! We’re glad to hear you received a quick response in locating your order, that’s exactly the kind of efficient support we aim to provide. We truly appreciate you taking the time to share your experience!
-Brittany, HexClad Support
Super Customer Service
I had a question about an invoice and sent it through the website. I had a response almost immediately from Jericho. The response was so complete and resolved my problem. I have never had such quick and competent customer service before. If this is an indication of how your company is run, I will certainly do more business with you in the future. And I will happily recommend you to others
30 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for taking the time to share this! We’re thrilled to hear that Jericho was able to respond so quickly and provide a clear, complete resolution to your question.
Delivering prompt and thorough support is exactly what we strive for, so it’s incredibly rewarding to know that your experience reflected that. Your trust, future support, and willingness to recommend us truly mean a lot.
We’re always here if you need anything, thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Great customer service!
Jericho could not have been more helpful! He was very quick getting back to me. He was even faster at resolving the problem! I ordered the entire collection from Hexclad and I absolutely love them. So when I had to call customer service I was wondering how it would go. They were professional and I am a customer for life.
Thank you!
29 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for sharing your experience! We’re thrilled to hear how helpful and responsive Jericho was, he’ll be so happy to know he made such a great impression.
It means a lot that you trusted us with the full collection and that you’re loving your cookware! We’re especially glad your customer service experience lived up to your expectations and reinforced that trust.
We truly appreciate your support and are always here whenever you need us. Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
My concern was handled quickly and…
My concern was handled quickly and professionally. The customer service representative was Jericho P. I definitely would recommend HexClad products to friends and family. It's the best cookware I had owned. The company really stands behind their products name brand.
29 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that your concern was handled quickly and professionally, and that Jericho P. made a positive impact, he’ll be so happy to hear your feedback.
It means a lot to us that you’d recommend HexClad to your friends and family and consider it the best cookware you’ve owned. We truly stand behind our products and are always here if you need anything in the future.
Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Excellent warranty service from Jericho
HexClad handled my warranty issue quickly and professionally. Jericho was excellent to deal with — clear, helpful, and solution-focused. I really appreciated the straightforward service and the replacement being processed without hassle.
29 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind feedback! We’re thrilled to hear that your warranty experience was handled quickly and smoothly. Jericho will be especially happy to know his clear, helpful, and solution-focused support made a positive impact.
We truly appreciate you taking the time to share your experience and are always here if you need anything in the future. Thanks for being part of the HexClad family!
-Brittany, HexClad Support
I had an excellent experience with this…
I had an excellent experience with this customer service team. From the moment I reached out, they were responsive, professional, and genuinely focused on resolving my issue. What stood out the most was how quickly they handled my replacement—there was no unnecessary delay, and the entire process felt smooth and stress-free.
The representative I was communicating with was courteous, clear in their communication, and made sure I understood each step. It’s rare to find service that combines efficiency with such a high level of care, but they managed to do both effortlessly.
I truly appreciate how easy they made everything, and I wouldn’t hesitate to recommend them to anyone looking for reliable and prompt support. Outstanding service all around.
29 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that your experience felt smooth, efficient, and stress-free, that’s exactly the kind of support we aim to provide.
It’s especially great to know that our team’s communication and care stood out throughout the process. We truly believe that clear, courteous support makes all the difference, and your feedback means a lot to us.
We appreciate your recommendation and are always here if you need anything in the future. Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Réponse de Hexclad
Thank you so much for your kind words! We’re really glad to hear that you had a helpful and professional experience with our team, that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback and for being part of the HexClad family!
-Brittany, HexClad Support
Would not recommend.
Would not recommend.
So, I have a set of these pans and though they'd be great at the start. Fast forward a few months, and I wouldn't recommend them.
EVERYTHING STICKS to them. No matter how much oil or fat you use or what temperature you have it on. You can't fry an egg without it sticking and breaking the yolk.
21 avril 2026
Avis spontané
Réponse de Hexclad
Hi there, thank you for sharing your experience—we’re really sorry to hear this has been frustrating.
From what you’ve described, it sounds like there may be some built-up, burnt-on residue on the surface of the pan. This can happen over time and can make it feel like everything is sticking, even when using oil or proper heat.
We recommend giving your pan a deep clean:
Soak it in warm, soapy water for about 15 minutes
Then use a non-abrasive scrubber to thoroughly clean the surface
This usually helps remove any buildup and restore the pan’s performance.
For future cooking, we also suggest using a bit lower heat, as these pans retain heat very well and high temperatures can contribute to sticking over time.
If you give this a try and still run into issues, we’d be happy to take a closer look and help further, please send us a photo to support@hexclad.com . - Brittany, HexClad Support
Wonderful product and customer service, so worth the price.
I’ve been using Hexclad pan almost every single day for the past 3 years, and it has truly been one of the best kitchen purchases I’ve made. The performance, heat distribution, and overall quality have been consistently excellent.
Recently, I noticed that the top layer started to erode, which was a bit disappointing at first. However, what really impressed me was the brand’s commitment to their lifetime warranty. The replacement process was incredibly smooth, and I am about to receive a new pan almost immediately without any hassle.Our Customer Representative Jericho P handled our request extremely well.
This level of customer service speaks volumes about the Hexclad brand’s confidence in their product and their dedication to customers. Even after years of heavy use, they stood by their promise.
Overall, I’m extremely impressed — both with the durability of the product and the support provided. It’s definitely worth the price, and I wouldn’t hesitate to recommend it to others.
4 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for sharing your experience! We’re incredibly grateful to have been part of your kitchen for the past three years, it’s amazing to hear how well your pan has performed with daily use.
While we’re sorry to hear about the wear you experienced over time, we’re so glad our lifetime warranty process made things right quickly and seamlessly. Jericho will be especially happy to hear your kind words, we’ll be sure to pass along your appreciation for the great care he provided.
Your feedback truly means a lot to us. We’re committed to standing behind our products and making sure our customers feel supported every step of the way. Thank you again for your trust and recommendation!
-Brittany, HexClad Support
I worked with customer care specialist…
I worked with customer care specialist Jericho who handled my concerns quickly & very professionally. Thank you for understanding what was needed to resolve my issue. Much appreciated to the HexClad customer service team for handling this the right way!
9 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind words! We’re thrilled to hear that Jericho was able to assist you quickly and professionally, and that your concerns were handled to your satisfaction. Providing a smooth and supportive experience is always our goal, so it truly means a lot to know we got it right.
We appreciate you taking the time to share your experience and your support of our team!
-Brittany, HexClad Support
Best customer service from start to…
Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the great service he provided.
10 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for the kind words and recommendation! We’re thrilled to hear that you had such a great experience from start to finish. Providing quick responses and clear, helpful guidance is exactly what we strive for, so it’s wonderful to know that came through.
We’ll be sure to pass along your shoutout to Jericho—he’ll be happy to hear it! We truly appreciate your support and are always here if you need anything in the future.
-Brittany, HexClad Support.
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