Hexclad Avis 

Hexclad pans are the best I have over own. They are outstanding and heats evenly everytime. when I needed to replace 1 of them, I was amazed of their great customer service. Billy E was friendly and responsive and so committed to making sure I get my new pan. It's rare to find a company that treats customers with this level of care.

Will order the pots soon. 😊

I had an issue with my pan, the team responded very quickly to my emails. I had a new pan sent to me within a week. Can't ask for more.
Veronica W and Heraldo C, and the rest of the team, thank you for your excellence. Very happy customer.

Absolutely terrible experience – a complete scam.

Food sticks to the surface no matter what you do. It’s impossible to cook even a simple egg or warm up a small bun. Total disaster.

Returning the product is impossible. None of the links work, and I can’t even log in to my HexClad.eu account – it looks like it was completely deleted. When I tried to request a password reset, they sent me a recipe book instead.

This is an absolute scam. I paid €264 for a pan that’s worth €5 at best. Avoid at all costs.

Can’t even use “Lifetime warranty”!!!!

Great pots and pans! I couldn't be more happier with my cookware!! Terrific customer service!
Billy E. helped me replace my pots and made the whole process super easy. Really appreciate his kindness and support. Highly recommend!

Jan was amazing! I expected for my issue to be dragged out over a few days- it was resolved all within a few hours. Thank you Jan and Hexclad Team!

Jan's quick response truly helped ease the replacement process. It made it feel much simpler and more manageable. I really appreciate how smoothly everything went!

Jan was extremely helpful, professional and pleasant to work with. She made the process extremely easy and her response time was faster than I’ve ever experienced with any other company.

Webseite ohne Impressum
unklar wer der Verkäufer ist - keine Adresse in EU angegeben
"Refund policy : *Customer is responsible for paying return shipping. "- leider ist unklar wohin. Könnte der beliebte Trick sein' schick’s für teuer Geld nach China zurück'
Bei solchen Adressen, wenn dann nur mit Verkäuferschutz kaufen, der Zahlungsdienstleister kann nach seiner KYC Verpflichtungen den Verkäufer/Geldempfänger nennen.

Worse purchase ever and just a BIIIIIG LIE, this advertisement. The pan is indeed practicle as you can use a metallic spoon in it, fine, but the pan isn't even flat, and the non stick is the worse I have ever seen, even IKEA pans for 15€ have a better non stick.

I am sooooo far from the advertisement that I can't believe a public figure like Ramsay would put his face on it...so I guess there is maybe a problem with my batch. However, I sent a complaint 1 week ago and 0 response...what is that??? The biggest scam of a star chef so far? 200€ for the crapiest product and 0 accoutability...I just can't believe it.

So the email to customer service was maybe not enough pressure, now I try trust pilot, if no answer in the coming days I go on all social media to denounce this scam and protect future consumer.

HCEU76058

I sent several emails about this and nothing done. So I use my time to post negative comments on social media. I am not the only one. I ordered 23rd of november and FedEx don't respond on anything. Yeah they deliverd to a person C. Hristelle, where and when and who is this person?

Brief description of what we can assist you with: A order shows deliverd, but items are missing. HCEU64321. 6.6 litre pan, 5litre pan and the 35cm wok, 3 pots of the 13 peace set is also missing. The order id from NOVEMBER 2024.
And you want assist me!? Then sent the missing items before Christmas or do a REFUND!!! This is robbery until now. Do not buy there! I can not recommend this company. My loss is 1300€
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In the end they came with a fantastic solution for all the troubles!! A Happy Ending is reached!!

In my case, stopped to be non stick as fast as usual non sticks and was thrown away.