Ich bin nicht nur von den Produkten absolut begeistert, sondern vor allem auch vom Kundenservice von HexClad. Bei Fragen oder Anliegen wurde mir unglaublich schnell, freundlich und extrem lösungsorien... Voir plus
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Lisez les avis des autres
I am very happy with my HexClad cookware and the excellent customer service (Hady M)! The support team handled my warranty claim quickly, professionally, and without any hassle. A truly great customer... Voir plus
L'entreprise a répondu
Webseite ohne Impressum unklar wer der Verkäufer ist - keine Adresse in EU angegeben "Refund policy : *Customer is responsible for paying return shipping. "- leider ist unklar wohin. Könnte der be... Voir plus
I bought the 14" Hexclad pan through Costco and was drawn in by the nonstick claims and lifetime warranty. It started sticking after a few months, which was disappointing for the price, but the warr... Voir plus
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4,4
Excellent
91 avis
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A répondu à 100 % de ses avis négatifs
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They honor the warranty w/o issue
I had a warranty claim on one of my Hexclad pans. The process for submitting the claim was super easy. But I was skeptical of whether or not they would actually reach out to me and replace the pan. I was very pleasantly surprised when Jericho from the customer support team emailed me the next day. After emailing them back, a new pan was on its way to me - no issues, no fuss, and I didn’t have to do anything.
9 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for sharing your experience! We completely understand the initial skepticism, so it means a lot to hear that our team was able to exceed your expectations. We're glad the warranty process felt easy and seamless from start to finish, and that Jericho was able to quickly step in and take care of everything for you.
Providing a hassle-free experience and standing behind our products is exactly what we aim for, so it’s great to know that came through. We hope you’re enjoying your new pan, and we’re always here if you need anything in the future!
-Brittany, HexClad Support.
Warranty Claim Handled Exceptionally Well
Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. I’m getting a new pan! I appreciate Hexclad honoring their lifetime warranty and Jericho‘s help with the process.
9 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jericho was able to guide you through the warranty process and make everything smooth and straightforward. Ensuring our customers feel supported every step of the way is exactly what we strive for, and it’s great to know that came through.
We’re also glad we could honor our lifetime warranty and get a new pan on its way to you—enjoy it! If you ever need anything else, we’re always here to help.
-Brittany, HexClad Support.
I’m writing to share my recent experience
I’m writing to share my recent experience
Shortly after placing the order, I requested a cancellation, but was informed that it could not be stopped—even though, at the time, the shipment had not yet been handed over to the carrier. This led to a frustrating back-and-forth where I was asked to either refuse delivery or process a return, with uncertainty around potential fees.
While I do appreciate that the issue was eventually resolved by a supervisor—who arranged a return to sender and issued a full refund—the overall process felt unnecessarily complicated and time-consuming. It should not take multiple escalations for a straightforward cancellation request, especially when the order had not yet shipped.
This experience has unfortunately impacted my confidence in your customer service. I was genuinely planning to purchase this set through another channel, but after going through this situation, I no longer feel comfortable doing so.
I hope you take this feedback seriously and improve your order cancellation process to prevent similar experiences for other customers.
Sincerely,
Juan Castro
2 avril 2026
Avis spontané
Réponse de Hexclad
Thank you for taking the time to share your experience, we truly appreciate your honest feedback.
We’re very sorry for the frustration caused during your cancellation request. You’re absolutely right, when an order has not yet been handed off to the carrier, the process should be more straightforward and not require multiple steps or escalations. We understand how the back-and-forth and uncertainty around next steps added unnecessary inconvenience, and that’s not the experience we want for our customers.
While we’re glad a supervisor was ultimately able to step in, arrange the return to sender, and ensure you received a full refund, we recognize that the overall process fell short. Your feedback is incredibly valuable, and we will be sharing it with our team as we continue working to improve our order management and cancellation experience.
We’re sorry this impacted your confidence in us, as that’s never our intention. If there’s ever an opportunity to regain your trust in the future, we would truly appreciate it.
Thank you again for bringing this to our attention.
-Brittany, HexClad Support.
You guys are the best customer service…
You guys are the best customer service I have ever had to deal with. Very fast time response and understanding. Jericho Helped me today and was a pleasure to work with!
8 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your incredibly kind words!
We’re thrilled to hear that you had such a positive experience with our customer service team. Providing fast, understanding, and seamless support is exactly what we strive for, and it’s wonderful to know Jericho made such a great impression.
We truly appreciate your support and are always here whenever you need us!
-Brittany, HexClad Support.
Jericho Customer Service
Jericho was really fast in resolving my claim, I just reached out and sent over some pictures of my pan and he resolved my claim very promptly after that. Hexclad has very good customer service.
4 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind feedback!
We’re thrilled to hear that Jericho was able to resolve your claim so quickly and make the process smooth and straightforward. It’s great to know that submitting your photos and getting support felt easy and efficient, that’s exactly the experience we aim to provide.
We truly appreciate your support and are always here if you need anything!
-Brittany, HexClad Support.
They stand by their warranty
My warranty request was handled and resolved quickly and professionally by Edgar and Jericho.
7 avril 2026
Avis spontané
Réponse de Hexclad
Thank you for sharing your experience!
We’re so glad to hear that Edgar and Jericho were able to handle your warranty request quickly and professionally. Providing efficient and seamless support is always our goal, and it’s great to know they delivered that for you.
We truly appreciate your feedback and are always here if you need anything in the future!
-Brittany, HexClad Support.
Customer service is amazing
Customer service is amazing. They communicate quickly and efficiently. I appreciate the quick response and reply along with the feedback needed to expedite the process.
25 mars 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that our team was able to communicate quickly and efficiently, and that the process felt smooth and expedited for you. Providing clear, timely support is something we truly prioritize, so it means a lot to know that came through in your experience.
We appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support.
Jericho P was incredibly helpful
Jericho P was incredibly helpful. He resolved the issue in a day.
I Iove Hexclad! 🫶
7 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for the love!
We’re thrilled to hear that Jericho P was able to resolve your issue so quickly, providing fast and helpful support is always our goal. It means a lot to know you love your HexClad!
We truly appreciate your support and are always here if you need anything.
-Brittany, HexClad Support.
I submitted my claim yesterday and by…
I submitted my claim yesterday and by today I was already getting information on my claim yesterday Jericho made the process so ea
7 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your feedback!
We’re so glad to hear how quickly your claim was processed and that Jericho made the experience easy and seamless for you. Providing fast, hassle-free support is exactly what we strive for, and it’s great to know that came through in your experience.
We truly appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support
Jericho with HexClad customer support…
Jericho with HexClad customer support was great.
He resolved my issue quickly.
I have cooked with HexClad for many years and plan to buy new pieces that just came out!
Thank you.
7 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind words!
We’re thrilled to hear that Jericho provided quick and helpful support, that’s exactly the experience we aim to deliver. It also means a lot to know you’ve been cooking with HexClad for years and continue to trust us in your kitchen.
We’re excited for you to try out the new pieces, can’t wait for you to put them to use!
Thanks again for being part of the HexClad family.
-Brittany, HexClad Support.
After owning my Hexclad for a few years…
After owning my Hexclad for a few years I noticed a little chip in the nonstick material. I was able to register my purchase and put in a warranty claim easily on line. Within a few days I was told by the agent, Jericho, that my new pot will be shipped soon.
7 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for sharing your experience!
We’re glad to hear that registering your product and submitting a warranty claim was a smooth and easy process. It’s great to know that Jericho was able to assist you quickly and get your replacement pot on the way within just a few days, that’s exactly the kind of support we strive to provide.
We truly appreciate you being a longtime HexClad customer, and we’re always here if you need anything in the future. Enjoy your new pot!
-Brittany, HexClad Support.
Excellent quality and customer service
My husband purchased the black collection as a gift for christmas. There were so many new pots and pans with amazing large sizes for my needs. I made sure to season them per the instructions. After a few uses, the griddle pans non stick coating was decent, however it made my over easy eggs stick. I called in to use the warranty, and Jericho helped me get a replacement, even though their warranty department didn't find any defects in the photos. The new pan slides the eggs perfectly! I highly recommend this company for the quality of the pots and pans, and the customer service! We purchased 2 more today because of the excellent service we recieved, bringing our set to 15!
6 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for sharing your experience with us! We’re thrilled to hear how much you’re enjoying your Collection and that it’s been a great fit for your cooking needs.
We’re especially glad Jericho was able to step in and help make things right with your griddle pan. Even when something doesn’t appear as a clear defect, we always want our customers to have the best possible experience with our cookware, so it’s wonderful to hear your replacement is performing exactly as expected!
Your continued support truly means the world to us, and we’re honored to be part of your kitchen, now with an even bigger set! Thank you again for your recommendation and kind words about both our products and our team.
-Brittany, HexClad Support.
I’m so pleased
I’m so pleased! A pot and pan that I use religiously were wearing down hardcore after a couple years and I made a claim hoping they could do something for me but not expecting them to replace my pot and my pan at no cost! Jericho was extremely helpful and friendly and made it so easy! I loved this brand of cookware before but after such a great customer experience i love them even more! This is how a business SHOULD treat their customers! I’m greatly appreciative. Thank you hexclad for standing behind your products and thank you Jericho for the great customer service! God bless you, man!
6 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for taking the time to share this, your feedback truly means a lot to us! We’re so glad we could support you through your warranty claim and make the process easy and seamless. It’s especially great to hear that Jericho provided such a friendly and helpful experience, we’ll be sure to pass along your kind words to him.
Standing behind our products and taking care of our customers is at the heart of what we do, so it’s incredibly rewarding to know we delivered for you. We’re grateful for your continued support and are so happy to have you as part of the HexClad family!
-Brittany, HexClad Support.
Jericho was a great customer support…
Jericho was a great customer support agent who dealt quickly with solving my issues.
6 avril 2026
Avis spontané
Réponse de Hexclad
Thank you for your kind feedback! We’re so glad to hear that Jericho was able to quickly resolve your issue and provide a great support experience. We’ll be sure to pass along your recognition, it means a lot to our team.
We appreciate you taking the time to share this!
-Brittany, HexClad Support.
Great service
Great service. Customer support helped me locate an order to file a warranty claim. Top tier business practices. I will always be a Hexclad customer.
3 avril 2026
Avis spontané
Réponse de Hexclad
Thank you so much for your kind words! We’re thrilled to hear that our customer support team was able to help you locate your order and get your warranty claim started smoothly. Providing a seamless and supportive experience is always our goal, so it means a lot to know we delivered for you.
We truly appreciate your loyalty and are grateful to have you as part of the HexClad family!
-Brittany, HexClad Support.
Lifetime hexclad pans
Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad regarding his disappointment. But they don’t make it easy to get money back. They wanred to know serial numbers & order number etc even though they have his email & could probably quite easily find this information out for themselves! I have a photo to add if possible
30 mars 2026
Avis spontané
Réponse de Hexclad
Hi Carolyn,
Thank you for reaching out, and I’m really sorry to hear about your experience with the pans—that’s definitely not what we want for our customers.
We’ve sent a request to gather a few details so we can locate your account and look further into this for you. Once we have that information, we’ll be able to review everything and work toward the best possible resolution.
We truly appreciate your patience, and we’re here to help get this sorted out. -Brittany, HexClad Support
A cowardly person doesn’t leave their name. I will respond when whenever you show me that respect So I’m still waiting for a response!!!
Hello,
Thank you for taking the time to raise your concerns. We want to clarify one important point: our roasting racks are not hand painted. They are manufactured with a heat-safe, food-contact coating specifically designed for oven use. There is no hand-applied paint involved in the production process.
We understand how concerning it must have been to see material on the rack and worry about it transferring to food. That’s absolutely not something we take lightly. The coating used on our racks is designed to withstand normal roasting temperatures, but if you experienced softening or flaking, we want that reviewed carefully.
We can confirm that we have received the photos you submitted through the customer link, and our team has reviewed them. Your case has been escalated internally for further evaluation to ensure it is properly assessed.
If you have any additional information to share or would like further clarification, please continue the conversation through the existing email thread so it remains with the same support team handling your case.
To cowardly to leave your name and details!
I refuse to respond to you
27 février 2026
Avis spontané
Réponse de Hexclad
Hi Stephen,
We’re sorry to hear that you’re feeling this frustrated. Our intention in responding was to acknowledge your concern and let you know that your photos and report were received and reviewed by our support team.
We truly do want to help resolve this for you. Your case has already been escalated internally so the product team can evaluate the photos and details you provided. The best way for us to assist further is through the existing email thread, where our support team can continue the review and provide updates directly.
If you’re willing, we’d appreciate the opportunity to continue working with you to address the concern. -Brittany, HexClad Support
Pots and pans
This company are amazing.
Incredible products and customer service is second to none
16 février 2026
Avis spontané
Réponse de Hexclad
Thank you so much for the kind words!
We’re thrilled to hear that you’re enjoying our products and that our customer service made a great impression. Our team works hard to provide both high-quality products and the best support possible, so feedback like this truly means a lot to us.
We appreciate your support and thank you for choosing us! - Brittany, HexClad Support
Billy E
Billy E. did an excellent job in resolving my issue. I was kept updated daily. Billy E. is a great representative for your company.
Thanks Billy E. for all your support.
Cathy F.
10 février 2026
Avis spontané
Réponse de Hexclad
Hi Cathy,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Billy E. was able to resolve your issue and keep you updated throughout the process.
Providing clear communication and support is very important to us, and we’re happy Billy delivered that level of service. We’ll be sure to pass along your kind words to him — it will mean a lot to our team. -Brittany, HexClad Support
Thanks to Billy c/s
Thanks to Billy E.
Customer Service Agent, HexClad Cookware
HexClad Help Center
I regained my trust in your company and made the purchase which without Billy I would have left with bad experience.
10 février 2026
Avis spontané
Réponse de Hexclad
Thank you for sharing your experience.
We’re so glad to hear that Billy was able to help turn things around and restore your trust in our company. Providing thoughtful, attentive support is something we take great pride in, and it’s wonderful to know Billy made such a positive impact.
We’ll be sure to pass along your kind words to him. Thank you for giving us the opportunity to make things right, and we truly appreciate your support. -Brittany, HexClad Support
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