MISTR Avis 

My meds are always on time and test results are quick. I’ve been happy with them since day 1, Thank You Mistr!

They have always kept me up to date and informed about my meds, and when I needed my labs to be completed.. I have always gotten my meds on time, before running out without any hassle.

MISTr has been a literal lifesaver, and they have helped me to get on PrEP and doxy pep at no cost, and with the relative ease and privacy of home testing. MISTr has also been excellent in terms of communication and answering my questions and concerns in an expedient manner. For my part, I’ve got nothing but praise and thanks for this fantastic service and all the folks at MISTr. Much appreciated!!!

There's continuously a problem with obtaining my medication. Customer service is pretty useless with cookie cutter responses that don't actually answer the questions asked.

Cookie-cutter texts. Nobody responds via phone. Pharmacy issues. This could easily be dealt with via phone. But nobody seems to read the texts detailing the issues I have been dealing with (my insurance company wanting to work with a different pharmacy).
Dealt successfully with this a few years ago. But now dealing with this--unsuccessfully--again.

DO NOT JOIN MISTR! Every month I have to battle with Mistr to get the medication. They always send it a month late...every time. I must start over every 3 months because they refuse to send the medication on time. You will experience extreme delays, unprofessionalism, excuses, and basically people that do not care if you join Mistr. You have been warned.

I found this company's service to be shockingly inept. It's a complete logistical nightmare. The experience was utterly frustrating and made me question their entire operation. There are plenty of other options available. Please go elsewhere.

App is a mess when receiving stuff to sign. More than a month and still didn't get my meds. Let's just say if you are not patient. Look elsewhere or stay unprotected. Not like not having the meds is gonna help.

I waited over a month for test results with lab delays. Then since receiving doctor approval, it's been another two weeks waiting to hear anything from the pharmacy. I've sent texts in the "doctor" and "pharmacy" message center portals with no response in over a week. Also called the phone number (always goes to voicemail and never have been able to talk to a person) and left voicemails and no response in over a week as well. The doctor's original message said support would reach back out within 4-6 hours on most business days. This is ridiculous!!

I am grateful for the assist that Mistr offers me in reference to my sexual Health!

I’m compelled to write this review to let others know that my experience recently utilizing MISTR was an absolute nightmare in every way shape and form! They are clearly incapable of responding to repeated requests as to status of enrollment, which pharmacy is sending out your med’s, when that happen, and virtually any other question you have for their doctors and support staff. What is even more concerning and extremely troubling is that upon attempting to do a simple 3 month refill after your required lab work has been completed(and that is another disaster) they will leave you with NO MEDICATION as they fumble about for weeks and weeks, providing you with no updates of any kind whatsoever and after daily inquires by myself to my doctor and other customer service representatives. MISTR clearly knew that Gilead Access had a new policy in place effective May 5, 2025 whereby certain patients medication would be processed and filled by Gilead’s pharmacy instead on one of their other partner pharmacies. They knew this right along, they blatantly did not tell me upfront but instead dragged this along for weeks providing misinformation, lying to me when they said they had finally completed my enrollment application with Gilead and it had been submitted to them, but upon checking with Gilead more two times in fact MISTR had never in fact sent in the enrollment application causing me to once again try and reach a customer service representative to find out what was exactly going on? Again, no response, so I messaged my doctor at MISTR, who said he couldn’t do anything and would send my message to him to customer service which I found extremely troubling as your doctor is ultimately responsible for you care and has a ethical and legal responsibility to you to make sure your medication is refilled in a timely manner so I’m not run out of you’re medication as I’m today still without weeks later but he couldn’t be bothered.

I’m honestly so distributed by the course of events here and after reading other reviewers on this app having very much the same experience recently, I had planned on filing a complaint with the Health Department here in my state to investigate this matter, however now I believe this to be a systemic problem and I’m contemplating filing a written complaint with the US ATTORNEYS OFFICE in my state as they certainly have the vast resources available to investigate companies such as MISTR, who in my opinion need to be put under a microscope heed since clearly, I don’t believe they should be engaged in any type of medication management or any other health related businesses.

I’d encourage all of you who have experienced what I have been going through, and still DON’T have my medication at this very moment to file a written complaint with the US ATTORNEYS OFFICE in the district in your state. This type of “medical care” is clearly troubling and should be investigated by the proper authorities who I believe is the US ATTORNEYS OFFICE and obviously the US DEPARTMENT OF JUSTICE.

I got to receive my medication on time, got my home test kit and blood tests done for free and above all that MISTR made me safe during sex.

It has been such an awful experience. They are experiencing a huge delay in their labs and they have no plan B. I’ve been told to wait and be patient. Ok, I ran out of patience. I’ve been waiting for almost a month to have my tests results and move forward with this process. I really hope it helps people not getting in trouble. Choose another provider, otherwise you’ll be waiting for months to get your prep!

This is the best way to get my medicine. I just have to go to the mistr app and setup an appt to do my blood work and then I get a txt to confirm my shipping for my medicine.

Made me feel so comfortable and knowing im in good hands when it comes to getting my prep .

I've recently signed up with them and test results were fast, about week. Meds are sent from pharmacy overnight by UPS. HIGHLY recommend them

Completely insane experience with dismissive and unresponsive doctors and customer service. I can’t even tell you what a waste of time this process has been

Overall good. Professional, Timely. Only issue is delays by USPS in returning quarterly test kits from East Coast to West Coast.

It’s been two full weeks since Mistr received my test kit, and I’ve gotten absolutely nothing in return. No results. No communication. No prescription. Just silence. For a company supposedly built to streamline access to PrEP, this is a pathetic failure. Imagine marketing yourself as a modern sexual health provider, then ghosting people on their HIV results. Offensive doesn’t even begin to cover it. Avoid this mess of a service.