HFE Avis 

Did my Level 2 Fitness Instructor & Level 3 Personal Trainer courses with them, really helpful throughout and always responded to any questions promptly. Would recommend.

Really enjoyed this course and had a great tutor (Molly) on hand for support - she was so friendly and helpful always at the other end of the phone
In person sessions were brilliant, would encourage anyone to pick that option. Sarah & Amy both fab and took time to support on questions

Eleanor was always supportive encouraging and available for me when I needed clarification.
The course was very intense but all the tutors on practical days were brilliant also .
I really didn’t think I could achieve this certification but will all the support of my tutors and Eleanor I did . Would highly recommend you .

It has been a really enjoyable course. The help has been there every time I needed it. The encouragement and motivation has been amazing. I would highly recommend HFE, Danielle, thanks again.

L3 Mat Pilates - course and on site assessment at Cardiff concluding 13/09. Absolutely brilliant experience and outstanding training provided by Sarah Wilson.

Sarah has the ability to break down and explain complex subjects so that they were accessible and enjoyable at all levels. She is warm, approachable, clearly highly experienced and managed to maintain that tricky balance between professionalism whilst quietly maintaining high standards.

The staff here are really helpful and always willing to help. It offers great flexibility for busy professionals and mums and competitive pricing for the value added. My favourite part is the face to face contact days which gives you opportunity to glean from the assessors and the more experienced students. Marking can be a little slow sometimes, didn't experience this with my mat Pilates qualification though, but all you need is to call and it's always sorted ASAP. I've done 3 courses now with HFE and counting. Would have given 5 stars but that will leave no room for improvement.

Sarah our assessor and instructor was amazing. She has an amazing way of making every make sense, her knowledge and understanding is exceptional. The support and understanding i received from her made the difference, I can’t thank her enough.

Fantastic teachers. Loved the course. Sarah Skinner who taught our sessions is a credit to HFE !!! Would highly recommend

I’ve had such a great experience completing my Pilates course with HFE. Clare Roberts and Tracey Need were both absolutely amazing throughout the course. They were so knowledgeable, supportive and approachable, and always took the time to explain everything clearly and answer any questions.

They both made me feel really comfortable and at ease during the practical sessions, which helped so much with building my confidence. You can really tell how experienced and passionate they both are about Pilates. I’d definitely recommend HFE to anyone looking to complete their Pilates qualification. A huge thank you to Clare and Tracey for making the experience so positive!

Really great couple of weekends. Claire and Tracey were extremely supportive throughout the class. They kept sessions engaging and helped me succeed :)

I would highly recommend HFE for anyone looking to train as a Pilates instructor! 🤍

The whole training experience has been amazing, and a special thank you to Danielle, who has been such a huge help throughout my Pilates training. She has been incredibly supportive, patient and encouraging, and her guidance and feedback have really helped me build my confidence and develop as an instructor.

I’m so grateful for all the support I’ve received from HFE and especially Danielle throughout the course. I’m so happy to have completed my training and feel much more confident going forward in my Pilates career! 🩰🎀

I really enjoyed the level 3 mat Pilates course with HFE from day 1. The material they sent home was very good and useful. The practical days were spectacular. The instructors were very knowledgeable, happy to help and always smiling. The whole programme is very well planned, easygoing and really prepares you for a better career in Pilates. I enjoyed it so much! Thank you so much HFE! Also a big shout out to Molly Marsden and to Clare Roberts for always being there when I needed them the most!
Nathalie

Great support from the tutors throughout the learning and the practical assessments.

Sometimes marking work was a little slow, but it is to be expected when HFE is so popular.

Tom Hothersall was a great tutor for me as he guided me all the way upon completion of my L3 PT course

Enjoyed the course and feel fully equippef

My experience as always has been fab with HFE. Consistent support, check ups when needed and has always made me feel I can fufil my potential.

Thank you Tom for giving me the confidence!

The support and guidance from the tutors is fantastic. They are really clear with their instructions and feedback, and are really responsive and helpful when you need assistance. I also found the course and resources really informative, and easy to follow. Could not recommend enough!

Eleana has been fantastic- she took over my training halfway through and kept me on track, regular calls and support. Thank you!

RESPONSE to HFE.

“We’re sorry that you feel the way you do” basically sums up my issue with HFE’s handling of this complaint — acknowledgement without ANY accountability.

I also find ‘you are fully aware’ extremely accusatory and dismissive. I am ‘fully aware’ of what HFE says the assessor intended. My complaint concerns his conduct — clicking at and gesturing to me during a live assessment — and the effect that had on me at the time. Does that not matter?

I’m confused by the reference to HFE’s ‘high assessment standards’ and learners not passing first time. I did not fail my assessment. I was unable to complete it following the incident! Suggesting otherwise completely misrepresents the basis of my complaint.

HFE now says the assessor was trying to stop me making a ‘catastrophic error’, while acknowledging in the very same response that ‘this isn’t something he should do during a live assessment.’ That is precisely the issue I have raised from the beginning. A catastrophic error is an extreme dramatisation of events, there was absolutely no safety issue. If there was an immediate risk to participant safety, of course I’d understand. However these participants were all sat down on a fully spring loaded bed, and I wasn’t reading directly from my page I merely looked down. This ‘catastrophic error’ was never mentioned in HFE’s investigation or formal response and seems to have materialised (for the first time) in this public reply.

I’m also unsure what aspersions I am supposedly casting when HFE itself has now publicly acknowledged the conduct I complained about and stated that it should not have happened?

My review is an honest account of my experience and I see no reason to amend it. The assessment matter has now been referred to YMCA Awards, as advised by HFE.

Initial review:
Avoid as they also avoid all responsibility and refuse to take accountability. I was clicked at!! During my reformer Pilates assessment, for glancing at notes we were allowed to have, for a split second. No participants were unsafe, plus no assessor is supposed to ‘try to tell you’ you’re going to fail despite me doing nothing to have caused a fail 🤣. I became distressed and upset as I was so angry and couldn’t compose myself to continue, I tried to do it again, the other assessor was lovely and tried to be accommodating but the the assessor who was very rude then rolled his eyes at me, huffing during his ‘apology’ and despite clicking in my face when I’m already stressed, hfe have acknowledge it was wrong, but because it’s an ‘isolated incident’ and hasn’t happened before it ‘shouldn’t stop me from continuing’ they’re refusing a refund. Who are you to dismiss a persons anxiety? I do not want to continue ANY courses with them due to the nature of this incident not to mention for the year I’ve been signed up, has my ‘learner support’ contacted me? Not once. Although I’m receiving emails to invite me to pay more to extend, ironic how they can contact you about this hey.

The PT qualification the tutor did reply, and was pleasant, but the majority of the questions are worded so ridiculously and the answers a lot of the time are factually incorrect and don’t even match, or are visible in the learner manuals.

I never usually do this but the fact this company have refused to refund and take accountability and merely offered me a ‘goodwill extension’ is ridiculous. The anxiety they caused me as well as the embarrassment in front of everyone to click at me!! stop me and shout at me and they expect me to just go back and carry on?

I’ve been a qualified teacher for a long time and never ONCE have I clicked at a student and then proceeded to incredibly rude and dismissive. I wish there was a way to show you their diabolical email responses. What a shameful company

I’ve had a really positive experience with HFE. You can tell they genuinely care about you understanding and retaining what you’re learning rather than simply passing you for the sake of it. The course is well structured, it’s easy to find the information you need, and support has always been available when I’ve needed it.

A special thank you to my tutor Eleana, who has been incredibly helpful, patient and approachable throughout. She always takes the time to answer my questions properly. Having a tutor who genuinely cares about helping you makes such a difference, and I’ve always felt comfortable reaching out to her when I’ve needed support.

5 stars from me, and a massive thank you to Eleana!

Thank you so much to my amazing tutor Danielle for all her support and encouragement throughout my reformer course. I’m now a qualified reformer teacher yay!