Hifonix Avis 

excellent service

An excellent hi-fi shop, catering for audiophiles looking for hi-end equipment. There is plenty of gear set up for demo, and nothing is too much trouble for the staff. Well worth a visit.

Discovered Hifonix by accident but after draining my bank account sufficiently… and after multiple purchases, they are now my go-to source for hifi equipment going forward.

Absolutely brilliant, talked me through what I want d to spend, what I wanted to achieve, busted my budget but the equipment was brilliant, well priced and on songs I've played for years I am hearing things I never new where there, it's like I am on a stage listen to a band, don't delay book an appointment

Wanting to take my audio journey to the next level with a purchase of a flagship IEM, I'd spoken with Aseem who had recommended the Unique Melody Mest MK3.

I'd purchased the Fiio FH9 IEM's and Fiio M11 plus DAP from Hifonix the previously and upgraded the IEM cable with the Effect Audio Ares S 8W, also purchased from Hifonix.

So based on Aseem's recommendation I went off and read lots of reviews and watched YouTube videos about the UM Mest MK3, and all reviews pointed that this would be a great IEM for my music library of Metal and Hard rock, with a bit of Johnny Cash thrown in for good measure.

So on a typical British rainy day, off I set to Hifonix to make my purchase, greeted with a warm welcome and an offer of a drink, Aseem produced the UM Mest MK3 IEM's and The Effect Audio Eros S IEM cable, as felt this would be a good cable to pair with the UM Mest MK3. The moment of truth came and the purchase was complete.

With a firm handshake and good bit of banter, I returned home to test my new IEM's and Aseem's recommendation didn't disappoint. The UM Mest MK3 is truly an Endgame IEM, with amazing musical detail.

So folks if you are after quality audio products and more importantly great customer service then I highly recommend Hifonix.

I took a trip to Hifonix today to see Aseem.
I had purchased a Violectric V380 mk2 amplifier from Hifonix and I wasn't entirely happy with the sound of it to my ears so I was looking at replacing it with a new Chord Hugo TT2 after reading lots of good reviews online.
Aseem Said to me right from the start that without using a balanced cable with my V380 amp I wasn't hearing my music the way it should be heard. I tried the Hugo TT2 with my own set up and it was really nice and I was pretty sure I was going to purchase the TT2 but then Aseem insisted that I try my Violectric V380 with a good Balanced xlr cable. Wow..... the difference was night and day, I never would have believed it possible and now my Violectric V380 sounded amazing just as Aseem said it would !
I purchased the cable and left the shop a very happy man indeed.
I trust Hifonix, Aseem could have sold me a £4000.00 TT2 quite easily but instead chose to be honest with me and give me options with the equipment that I had already purchased from him to get the best possible sound from my Violectric V380.
Aseem was 100% spot on with his knowledge and chose to made me happy instead of making money and there is a lot to be said for that nowadays !
Respect Aseem, I would 100% purchase from you again in the future and thank you so much for 2 hours of your time and coffee !

What an amazing place, wall to wall top quality hi-fi equipment and portable DAP players and the best selection of head phones and IEM’s. The service and product knowledge is an experience that you don’t find elsewhere. I’m pleased I made the 200 mile round trip to find the products I can’t wait to listen to, many thanks

My first order from Hifonix was delivered quickly, but the device failed after a few days. The matter was dealt with quickly and a replacement products dispatched. Hifonix also giving me the opportunity to switch to an alternative product. Much appreciated.

Aseem’s customer service is second to none and he goes the extra mile to make sure everything is ok. I fully recommend HiFonix as you don’t get the personal touch by using on line retailers. Let’s support the high street and by the way his stock is sensational

Fantastic customer service: really good advice and help, super friendly and incredibly speedy delivery.

Speedy delivery and very happy with my new Fiio Q15

Extremely professional service throughout. Thank you! 🤩

Great advice and very friendly. I would recommend this company .

Item arrived faulty, but was immediately rectified by knowledge and friendly staff. I felt looked after and will order in future again.

It took a while to have my item delivered. They did call me to explain what happened - an issue with a courier service they have now ironed out. I am satisfied with the result. Overall a decent company with good customer service.

Great service as always from this knowledgeable and friendly firm. I ordered a pair of very high end ear buds. They were delivered the next day but I was having problems changing the ear tips so Aseem sent me a quick video he made, showing how to do it and then he phoned me to make sure everything was okay. It’s that personal touch that sets this firm apart.

Communication and service was excellent - Sounds like the supplier messed them around a little with lead times as I pre-ordered, which I fully understand can happen working for a supplier myself. However, customer service is not about the issues - it's how they deal with them and Hifonix did so with absolute grace.

From point of order, I was phoned and updated regularly with no prompting required from myself. Looking forward to visiting and buying more in the hopefully, not-so-distant future.

Fantastic product the best I've ever used fantastic service from hifonix very quickly delivered.I would highly recommended this company and there products.thanks Glyn of Watford.

I rarely leave reviews, but Hifonix kept me fully informed of my order progress from first placing through shipment from China to final delivery, including personal phone calls to keep me updated. I'll be shopping from here again.