Hifonix Avis 

Great sevice and expert knowledge, many thanks for my Focal Stellia.

I bought some headphones from these guys about 6 months ago. Unfortunately they went faulty. I returned them and within a couple of weeks not only did they replace my headphones but actually sent me an upgrade. The staff were really friendly and helpful throughout. I would highly recommend going with Hifonix for your next purchase.

Excellent service, super fast delivery, Staff kept me notified of my order process and progress

Helpfully information and guidance. Parcel arrived quickly too

The HiFonix team are super knowledgeable and efficient. Excellent quality products for those dedicated to the finest sound experience

Good price and service, will use again

Quality product well packaged and prompt delivery.

Friendly and knowledgeable service. Great choice of high end hifi products.

Really lovely genuine customer service. Couldn't be anymore helpful.
Brilliant in every respect.

I wanted to upgrade my Stax SRS – 3100 system and decided on the Stax SRM D-50 and the Stax SR L-700 MKii.

I looked around on the web and came across a company called Premium Sound who stocked both items at reasonable prices and as a bonus advertised that they did trade in's as well. This was ideal as my SRS-3100 system was only purchased 2 months before. After a bit of back and forth received an email saying did I mind a 7 day wait? No, not at all, I wasn’t in a tearing rush. Agreed a fair trade-in price and ordered and paid for my new headphones and amp on the 14th October.

By the 28th of October I had heard nothing from Premium Sound so emailed them to ask what was happening. They replied they would chase up their Stax supplier. Then got another email on 2nd November to say that apparently the shipment was delayed due to “freighter issues” but they should be with them next week. Next week came and went with no word from Premium Sound so on 10th November I emailed again and asked for a refund.

After stating that they had confirmed with Stax that both items were on their way and would be with them “early next week at the latest” (sound familiar?) they then stated, and I quote, “if you would prefer a refund we will honor your request.”

Now maybe it’s just me, but that wording really annoyed me. They would ‘honor’(spelled wrong) my request?? It’s as if they were doing me a favour giving me my money back after supplying me with nothing, keeping me waiting for nearly a month, and giving me ridiculous excuses like ‘freighter problems’. Presumably there’s some tramp steamer broken down in the Sea of Japan with my headphones and amp on it. Yeah, right!

Contrast that experience with the amazing Hifonix. After I got the "we'll have it next week, definitely, really, honest, promise, fingers crossed" email from Premium Sound on Monday 13th November, I called Hifonix while I was at work and got Aseem, told him my tale of woe, and was assured he could have the items delivered to my home on Thursday 16th so I could be at home to receive them. During the call he advised that the D-50 was having some reliability problems and that I would be better off with the Stax SRM-400S. And that although the 400S was more expensive he would give it to me for the same price as the D-50! I received a couple more calls and emails keeping me updated, and sure enough, at mid-day on Thursday my Stax items arrived.

We are rightly quick to point out poor customer service nowadays, but I feel we should also highlight good customer service, or in this case EXCEPTIONAL customer service!

Thank you Aseem, thank you Hifonix.

After sales service is excellent, with that personal touch sadly missing from the larger competitors on the high street. My delivery and content was pristine and would have no hesitation in recommending Hifonix to others.

Hiby R3 v2
Very pleased with the service from Hifonix, delivery was quick and the item was perfect and as described, no hiccups

Great advice, prompt service, a delight to buy from.

Had a small problem with a pair of Sundara Edition XS and got it resolved with no problems. Excellent communication and service from Aseem as usual. I can't recommend Hifonix highly enough for your next hi-fi purchase

I've purchased Cayin C9,N7, Focal headphones and a few cables. Great service every time! Aseem is a great down to earth bloke. I'll be buying a TOTL DAP next year and I know where I'll be buying it from!

I called Hifonix to enquire as to whether or not they stocked ISOAcoustics Gaia 3’s. Within an hour I was in store to collect. It was a pleasure to meet Aseem and spend some time chatting and listening to some systems. Aseem is incredibly knowledgable and informative. The shop and demo rooms are stunning, both are very well thought out and executed; clearly a labour of love. I look forward to my next visit.

Very polite and owner full of knowledge - great service and helpful.

Over my 75 years on this planet, only occasionally have I been more than satisfied with the service that I have received whilst making a purchase. Hifonix have nailed it, they have been absolutely fantastic in their advice, suggestions and recommendations. I could not be more pleased with my purchases and heartily recommend them.