Highlandersgb Avis 236

A Jaguar F pace. While the car itself that i bought is in great condition and well presented visually, there are a couple of issues which concern me. There is a constant judder when braking, suspect warped discs and there is a tapping noise from the engine when cold, maybe the timing chain ( i hope not). The owners manuals are missing and there is no jack or wheel brace, no doubt on ebay now. The car was supposed to be serviced prior to pick up, no evidence of that. The warranty value is £350. Not worth the paper its written on. I assumed the car had some road tax put on it as nothing was said. Most reputable dealers would do this or at least advise. Turns out my wife has been driving around for a week without tax.
I have emailed OJ with the faults but not been replied to. Overall the inspection and prep could have been better. Disappointed

Over 1 month later, still waiting for the V5

Good service from the start apart from the fact the sales man said he muted new tyres due to the mot said they are barely league turns out they didnt change them and just swapped them over front to back...
Really disappointed as I worked hard to purchase our fam car from them..

I would strongly advise anyone to be cautious when buying from Highlanders.

I was told the car I purchased had one previous owner, but the V5C later confirmed two. When I raised this, the dealership became unresponsive and unhelpful, despite repeated emails.

Within months of purchase, the engine warning light came on, and the car became unsafe to drive. Despite contacting them several times, I’ve received no practical assistance. only delays and vague responses.

I’ve since had to involve Toyota Financial Services and the Financial Ombudsman Service, and I’m now trying to have the car repaired through the warranty Highlanders provided, simply to make it drivable.

Overall, I’ve found the service misleading, dismissive, and frustrating. Buying a car should come with transparency and support. unfortunately, I’ve experienced neither.

Fantastic service very kind and very professional service I would came again oj was very helpful top class job

Amazing service, very friendly and very patient. Representative Gursharen Sooch Worked overtime whilst awaiting transaction review. Going the extra mile!

From the get go OJ was fantastic. He was friendly and happy to show us around.
He was honest with us, there was no “pushy sales” pitch at all. Took us for a test drive, and advised the things we noticed would be looked at and sorted ready for collection- (which they were).
Any questions we asked were answered, and if we needed a couple of minutes to chat, the guys were happy to leave us to talk and come back.
Only thing “bad” thing I can say is, it’s shame about the keys not being in a Keyring (haha).
Such a lovely welcoming environment, the lady on reception is friendly & smiley- which you don’t see very often!
OJ & Gursh in the sales office are great guys, and we were able to have a laugh with them.
Great service all round.
I would recommend these guys!
Thank you

OJ
Top service good lad

Excellent service from initial enquiry to collection. Open,honest dialogue which did not mislead.
Gursh was friendly and dealt with all questions professionally.
Would use Highlanders again

First class service from viewing up to handover. Gursh was very knowledgeable about the vehicle. Recommended

Excellent customer service with OJ and good customer satisfaction

I dealt with Gursharen Sooch and he was very helpful with everything. Couldn’t ask for any more. He went through everything with me and made me feel very welcome and comfortable. Would definitely recommend dealing with Gursharen and will definitely will be using here again.

Great service from Gursh & highlanders GB.
Thank you very much.
It has been a pleasant transaction from start to finish.
Dean & Keri

Great services from start to finish would definitely recommend if you looking for hi spec suv I was dealt with by gursh and he always kept me up to date with the car

Brilliant and friendly service. Gursh was a pleasure to deal with. Seamless purchase with great customer service thank you.

Gursh was fantastic. Helpful and polite.

Great experience, OJ and Gursh was amazing, fast, Amazing communication

Felt we were in safe hands throughout the whole process, explained everything we needed to know, thank you HighlandersGB!!!

Absolutely stunning place and all cars are immaculate. Gursh was amazing from the first initial phone call all the way to signing.

100% will be back in the future.

Thank you very much to Gurch absolutely amazing very smooth process and lovely car.

Excellent service from Gursh at Highlanders. So simple and easy to buy a car. He was very patient with us and extremely knowledgeable.