Highlandersgb Avis 

237
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

OJ was super helpful with my new car purchase and took the time to ensure I was well informed and happy with the car. Very accommodating. Didn't feel pushed or pressured. Very happy with the experien... Voir plus

Noté 5 sur 5 étoiles

I recently purchased a vehicle from Highlanders GB and couldn’t be happier with the service. From the initial phone call to the final signing, the entire process was simple and straightforward. A hu... Voir plus

Noté 2 sur 5 étoiles

Highlanders are administratively poor. Took them 3 weeks to send log book into DVLA, they then forgot to clear the finance on the vehicle we part-exchanged causing an issue with the finance company.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was really worried about the reviews regarding highlanders however my partner is a mechanic so felt we had experience to make sure nothing was wrong with the car. OJ is extremely personable and... Voir plus

À propos de l'entreprise

  1. Vendeur de voitures d'occasion

Écrit par l'entreprise

HIGHLANDERS GB is a used vehicle dealership located in Coventry united Kingdom. At Highlanders, we specialise in sourcing highly spec'd bespoke premium used vehicles and prepare them to very high standards. We understand that the search for the exact car to suit your lifestyle and budget can be an overwhelming task, our knowledgeable advisors will be able to answer any questions you may have, offer personal demonstrations of vehicle features, arrange finance packages and a test drive at a time convenient for you just to help you drive away in your chosen vehicle with peace of mind.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

237 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 42 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(237)

42 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Avoid at all costs!

Absolute disgrace of a company! Sold me a landrover that broke down on the way home on the motorway, customer service non existent, car had a cracked dpf and holes drilled in the egr filter took almost a year of fighting with these scammers to get car sorted which only happened as I complained through my finance company as they had no interest clearly knew they'd sold me a knackered car! Please save yourself the stress and utter disappointment of wasting your hard earned cash! All the 5star reviews make me laugh as on Google reviews there company has bad review after bad review which I wish I'd seen before purchasing my car from them as I never would have, AVOID AT ALL COSTS!!!!

28 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Gursh @ Highlanders

Gursh was so professional from enquiry to completion of sale.

Very genuine, and informative whilst considering meeting financial needs.

I would genuinely recommend Gursh at Highlanders!!!

28 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Run a mile absolutely scammers!!!

Run a mile absolutely scammers!!!
Great till they have your money then give you broken land rovers for 20k and the after sales is absolutely disgusting I’ve no car and no money still after 3 weeks of them having the car back!

4 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service

Really helpful and pleased with the purchase of the vehicle. Highly recommend

Thanks Gursh for all your help and assistance

17 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Absaloute shambles

*update these theiefs have now kept my deposit when they failed to sort car out within timeframes given, do not do anything with these guys and do not give any money to them robbing scammers

Absaloute shambles, all of them, oj adam the lot, paid a deposit of £100 to secure a vechile of the market to see it and test drive it etc , first red flag they didnr remove the car from the website or from autotrader , or advise its been reserved, oj told me once deposit is taken it your car will be ready for collection/viewing within 4/5 days, i heard nothing back from them at all, when i called to see the progress i was put on hold for 15 mins at a time , adam who was assigned my sales rep never called me back as promised, i called on day 6 to say what is actually happening as i want to come down today ajd test drive the car. Bearing in mind car finance 247 had already arrnaged me finance and it was just waiting to be paid. Oj then tells me u cant come and test drive the car becauce its not on site and wont be until mid next week, everything about them is dogy and unproffesioanal, i then told them ive had enough and cancle everything, guess what i then get a call few hours later to say oh the car is now back on the site and availibe for collection,

Moral of the story, they cant be trusted, and i woudlant of wanted to have a car from them. I feel there was somethimg wrong with the car and they botched it today becauae i said im cancelling it and just done what ever they could to get it back on site,

14 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Friendly and helpful

Gursh was friendly and helpful. The car had a few issues which were shown to me during the test drive and they were rectified prior to me buying the car.

10 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Worst customer service, AVOID

I bought a vehicle on the 24/08/2024, I noticed the vehicle has an engine and gear fault after a week. I returned this car as there is a 3 months warranty but I can say that my interaction with the staff especially the receptionist is the worst experience of my life. The receptionist got in face pointing her fingers, shouted and threatened me. I have never seen an office with very rude and insensitive staff. Please for your peace of mind and sanity, avoid!

To further evidence that this dealership has a team of liars. They have clearly stated in the response below that the car has 105000 mileage however it is recorded in the documents that it has 100000 mileage. I only picked up the car today 17/09/2024 at 13:15 after over two weeks of keeping the car and not providing any update as to what repairs they carried out. They completely drained the diesel in the car. We barely made it to the petrol station. In addition, they promised to provide us a courtesy car but they never did and did not provide any update as to why they didn’t. They had the car and we were kept in the dark.

They saying they asked me to leave the premises, such lies! I walked out with my husband out of fear for my life. The receptionist charged towards me in the presence of two male workers, I was scared of being assaulted by the team. Pretty convenient how they all covered it up even with a camera on site.

As stated above, the worst experience I have had so far. Highlanders GB Coventry, a team of liars, not worth the risk. There are better dealership for your peace of mind.

5 septembre 2024
Avis spontané
Logo de Highlandersgb

Réponse de Highlandersgb

Thank you for making out time to review our business and we are sorry to hear about your experience. I politely disagree with your statement which is innacurate, however as you have made the decision to go public, we are left with no choice but to narrate our version of events.
You purchased a 2016 autoamtic vehicle with approximately 105k miles on the clock. After a week, you raised a concern regarding the 'gear chages' which we booked you for an emergency appointment to carry out a free full transmission service and fix any related issues.
Whislt the vehicle was in our possession undergoing investigations, you attended our premises and without provocation, you were aggressive and abusive to members of our staff and you were asked to leave the premises as we operate a zero tolerance policy to abuse. Whilst we understand your frustrations, we ask to be respected. Your behaviour on this day led to serious emotional stress for our receptionist.
We have since fixed your vehicle which you have collected and no further issues have been reported. With the used vehicle market, there is a lot of unpredcitabilities, however our committment remains to listen to all our customers and work closely with them to address any concerns they may have. In doing this, we ask to be respected.

Noté 5 sur 5 étoiles

Gursh top guy

Gursh top guy, very helpful.
Driving a fab car away at a nice price.
Thanks!

30 août 2024
Avis spontané
Noté 5 sur 5 étoiles

From the the moment I came to…

From the the moment I came to Highlanders to view the car of choice I was delighted with the service provided by Gursh. After viewing and test driving the car and deciding it was the one for me Gursh kept me updated on the car getting ready for collection. Just collected today and really delighted with the service provided

21 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Very poor service.The worst I have ever…

Very poor service.The worst I have ever had with a car sale.They never kept me in informed on when it will be ready.Waited 15 days .so I rang to cancel sale and get my deposit back which they agreed.Then they changed there mind when I rang up asking when I will get it.
A very poorly rang sales team.

19 août 2024
Avis spontané

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