HONOR UK Avis 

I remember as a child using two tin cans and a piece of string to communicate with a friend.
That is a step up from the useless piece of excrement that Honor along with Google call a phone.
Constantly losing passwords and hiding files.
Worst piece of rubbish I've ever owned.

AVOID!!! 5 weeks since I ordered my phone which went missing in transport. Honor have been absolutely useless! Done absolutely nothing to rectify the situation. I am HUNDREDS of pounds out of pocket and there has been no offer to send a replacement or refund!! Customer service is absolutely awful! DO NOT RISK YOUR MONEY!!! They are corrupt to the core!

This was my first time moving away from iPhone, and I was genuinely excited to try a HONOR device. Unfortunately, the experience has been nothing short of appalling.

I paid £1,409 for a phone that never arrived — instead, I received a charger, pen, and case. The phone was on the invoice but completely missing from the box. Since then, I’ve been left without clear timescales, ignored by management, and fobbed off on live chat. I wasted hours chasing answers when I should have been working.

For a company of this size, the lack of accountability and communication is shocking. I still have no phone, no refund, no transcript of my chat as requested, and no complaints procedure provided. Worse still, their actions make it feel as though I’m being treated with suspicion instead of as a valued new customer.

This entire experience has been stressful, disappointing, and insulting. Do not even entertain this company they are crooks

I have reported them to trading standards and PayPal have opened an investigation into them

I recently arranged a return of my Honor device (Tablet + Pencil) and the process has been confusing and frustrating.

I had scheduled a collection but received no confirmation about the courier, date or time. When I contacted Honor support through chat, the agent asked me to provide all my details again and then asked when I wanted to return the order, which made me think my original booking hadn’t been registered. I finally received the return labels and confirmation of collection, but only after a lot of back and forth. I was also told, for the first time, that the pen and the tablet had to be sent in separate outer boxes because of DHL’s policy. There is no mention of this on Honor’s website, so without contacting support I would never have known. Even after that, it wasn’t immediately clear which labels to use on which box or when I would get my refund.

I also asked for a copy of the chat transcript for my records and was told I would need to submit a separate email request for that. This adds another layer of effort for a simple return.

The agents I spoke to were polite and tried to help, but the process itself is disjointed, lacks clear instructions, and puts the burden on the customer to chase information. Clearer guidance on your website, automatic confirmation of returns, and an easier way to access chat transcripts would make the experience much better.

I will update this review with the timeline of how long it takes for Honor to process my refund once the products are collected.

Bought an Honor Magic Pro 7 in March 25. All of a sudden it stopped working properly. Replaced the SIM card, did a couple of factory resets, nothing. Phoned customer service, sent a form to fill in and then nothing. Did another factory reset and it started to work hit and miss. Waited 2 weeks to hear from Honor and received nothing. So phoned them to be told they have a delay because all forms are reviewed manually, they must be getting so many problems with them they can't cope. Been told I've got to wait for an email and an envelope to arrive. So at least another ten days and still no fully working phone. Was told it might be longer if it requires part's. They have no interest in customer service. I won't be buying anything from Honor again.

Ok so I spent the most ever on a phone and got the worst ever for a phone.
The phone is buggy, the customer service is literally the worst ever and I have been in the mobile came since 1995. They refuse to help me at all and when I asked a simple question like what needs to be present for me to get a warranty replacement on my phone.....im told you have a 14 day return policy. Not my ?tion but ok. When I asked for the chat transcript so I can send it to my credit card company for the chargeback, they refused. They did an update and GOOGLE says, the security protocols are not met on this device and it's BLOCKED from accessing Google services. I was told oh a fix is coming a fix is coming. 3 months of not being able to use this phone that costs more than the body of a new camera (which is the only reason I got a new phone) and its finally works again. It's just cheap quality and the customer service is literally useless. AVOIIIID!!!

I bought the honor 7 pro on their website. I have an issue with my phone not charging. I believe it's the charger. I call honor customer service. They say it's out of warranty. It's not been 6 months and it's apparently already out of warranty. Then customer service is unhelpful at all, I don't know why but I am very disappointed with customer service. I feel that I can't trust a word of what they say.
I wish I would've got a different manufacturer flagship phone.
I would advise to buy on a UK based website and not directly because in the UK electronics have a warranty of longer than 6 months.
Avoid, saving £100 is not worth the hassle, just get OnePlus or Nothing or many others...

Honor V5 stolen by dpd, Honor doing nothering done about.

messed about online and the phone for over week will cancel via paypal.

Have tried to link my Huawei watch to my new honor phone without any success. The only devices it allows are honor well the watch was a Christmas present and I am happy with it and not prepared to buy an honor phone to be able to use the thing properly. Very disappointed as it won't work with honor health and it won't allow me to download my Huawei health app that did work very well. Would not recommend at all

Honor lack Honour! My Magic2 main screen delamination and failed after a few months. I sent back for a warranty repair. They told me it was outside warranty because the outside screen had some damage (unrelated) and they cannot do partial repairs. This is a £1000 phone and they want over £800 to repair it. My Samsung Fold had a similar issue and they took it back and repaired it without question. Honor really are rubbish. When I called them (they never replied to emaails( they lied about not having received emails even though another person had told me they could see them, and then they simply sent the damaged phone back without any explanation. I need to escalate this. Anyone else experienced such poor and dishonest treatment?

Upgraded from honor 200 which I had for 2 years. Fantastic phone. Upgraded to 400 pro absolutely terrible phone it overheats it lagging every time I try to open a app. I had to keep turning off and restarting the phone. I sent it back after a couple of days. I always had huawei which is the phones in my veiw it's a shame about Google series..i will never but anougher honor product again not after the rubbish 400 pro

Very poor customer service, I wish I had checked out customer reviews before spending a lot of money on Honor products. They ignored me for weeks and cut me off while on online chat. They accused me of damaging the phone without even looking at it. I had to get outside help and they still doubled down on blaming me, I am now stuck with a phone with a major fault as I have had to give up after nearly four months of waiting around.

Bought a tablet which advertised SD card slot to expand the memory. But it does not matter what I try no app will go through to the SD card. Been on to customer service who gave me a set of instructions but still no joy. Been back on to customer service but no reply. Have since read of others having the same problems. This to me so far looks like false advertising and maybe should be reported to trading standards. This is very sad as I've just bought a phone and tablet from this company and am very happy with the products apart from the above

First and last honor phone I purchase and the persons who do the write ups on how good they are need prosecution for well a load of old 🐂. this is your typical rip off. I've fallen for Chinese tat low end exspencive rubbish. Give me back my Huawei lite 20 back it was around same price but it's updates were brilliant.
This honor magic 5 with snap dragon processor "couldn't pull the skin off a rice pudding. The sounds are
dreadful playing music on loud speaker is absolutely rubbish. The phone it's self is OK for size but it's like there's nothing inside.
The display is the only thing I can actually say that's any good.
It seems to have issues with its aireal as reception is terrible and Internet I can almost see the screen page turn
Slow it's painful watching well I spent £230.00 on this honor and that's where it'll stay because don't believe all you read from people who write reviews because this one said it gave Samsung a run for its money.
That's funny because all I feel is ripped right off. the moral of the story don't buy nice boxes with rubbish inside promoted by idiots who claim to be tech guys who probably got back handers for bigging up cheaper rubbish stay well clear. From what I'm seeing on here I'm not alone lots of unhappy customers who will inevitably stay clear from the brand HONOR PHONES

I bough an Honor phone via EE, 3 weeks into having the phone half of the screen stopped working.
I contacted EE to see if they could help , they said they couldn't and they told me to get in touch with Honor.
I got in touch with them and they asked me to send my phone so they could give me a quote and they lost my phone.

I have the receipt and everything.

after 2 months of chasing them , they told me to put in a complaint with Royal Mail.
I didn't had an arrangement with Royal Mail, I had an agreement with them, they are the ones that sent me the gifi bag to send the phone to them, and now THEY LOST MY PHONE!

They are refusing to give me a refund on an item that coast me 1800 pounds.

I HATE HONOR.

They have horrible people working for them,the lady that I spoke with was passive aggressive and harassed me as well, via email, when I specifically said that I didn't wanna talk to her anymore or want her around my case..

I WILL NEVER BUY ANYTHING FROM THEM AGAIN, THEY HAVE NO HONOR.

HONOR GIVE ME MY MONEY BACK!!!!

As a loyal Samsung user, I took a chance on the Honor Magic V2 foldable phone. It looked stunning—ultra-slim, vivid dual screens, and competitively priced. I was excited, even though I had some hesitation.

But after just 5 months, the foldable screen failed completely. A white line appeared, and the screen went blank. I hadn’t dropped it, yet the retailer insisted I must have. The repair cost was more than the phone itself, and it wasn’t covered by warranty.

My wife surprised me with a second one, hoping to restore my faith. Three months later—same issue. This time, two dots appeared in the corner and the screen stopped working. Again, I was told I must have slammed it shut. I work in an office. I don’t slam phones.

Two phones. Same failure. Same dismissive support. The Honor Magic V2 is not fit for purpose. A foldable phone should survive normal use. This is like shutting your car door and the window shattering—ridiculous.

Repairs are expensive, support is poor, and the device is too delicate for everyday life. I’ve gone back to Samsung, where reliability isn’t a gamble.

Verdict: Avoid the Honor Magic V2. It’s beautiful, but beauty fades when the screen fails—twice.

I am very disappointed with the warranty service given by HONOR, l purchased a HONOR 400 phone and after a few weeks I could no longer receive calls. The phone was sent for assessment but instead of sending a new phone under the 180 day replacement policy they want to charge for the repair which has taken over 3 weeks and still no phone. Buyers think twice about honor products.

Im frustrated I owed Honor magic 6 pro from 9 months
Microphone stop to work
I sent for repair and they sent me bill for new phone
Because I have crack on back screen

This company is ridiculous.. their 400 pro has massive issues, I write a review on their website.... Because is 1 star my review is still "pending" and will probably never be published... Joke of a company.

I have a problem with my honor 400 Pro and all I can say is customer service has been faultless replying to all of my emails virtually by return and putting in all efforts to resolve it
Thank you